Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCFAM004 Mapping and Delivery Guide
Facilitate changeovers

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCFAM004 - Facilitate changeovers
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge to facilitate changeovers that may be either voluntary (initiated by the family) or involuntary (result of court order).This unit applies to children’s contact services workers operating according the requirement of the Family Law Act 1975.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

• use of suitable facilities, equipment and resources, including:

- client information

- family law information

- organisation policies and procedures

• modelling of industry operating conditions, including:

- scenarios that involve interactions with other people, including children

- scenarios that involve problem-solving.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Establish the changeover arrangements
  • Review client information and the status of relationships in preparation for changeover
  • Use interpersonal skills to establish rapport and trust with children and parents to gain their confidence
  • Explain the changeover process to all parties including children, resident and non resident parent
  • Approach both parents with neutrality without compromising effective communication and rapport building
  • Observe child and parent risk factors and assess for substance use and/or safety concerns
  • Create a safe conducive environment in which changeover is to occur
  • Listen to and acknowledge parents feelings and concerns about facilitated changeover and contact
  • Identify any health issues or significant concerns to be monitored
       
Element: Monitor the changeover process
  • Follow organisation policies and procedures to ensure the environment is contextually appropriate, safe, secure and supportive for client and workers during changeover
  • Assist the child and/or young person to move from one parent to another for contact to occur
  • Respond to early and late parents according to organisation policy and procedures
  • Manage and respond to conflict or inappropriate behaviours to ensure the safety of child and/or young person, parents and colleagues
  • Maintain confidentiality of parents as required by organisation privacy policy
  • Model cooperation, positive parental behaviour and cultural sensitivity
  • Facilitate parent child interaction at changeover
  • Relieve the parent of the child at the arranged time
  • Manage and respond appropriately to child refusal according to organisations policies and procedures
       
Element: Assess the effectiveness of changeover
  • Ensure debriefing is provided to the child and/or young person and parents according to organisation procedures
  • Respond to any incidents or concerns as a result of the facilitated changeover according to organisation policy
  • Complete documentation requirements according to organisation policy
  • Seek supervisor support according to organisation policy
  • Inform relevant persons or authorities of any safety concerns
  • Refer parents to other support systems when appropriate
  • Inform senior staff of concerns about the continued appropriateness of facilitated changeover according to emotional and physical safety of the child
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish the changeover arrangements

1.1 Review client information and the status of relationships in preparation for changeover

1.2 Use interpersonal skills to establish rapport and trust with children and parents to gain their confidence

1.3 Explain the changeover process to all parties including children, resident and non resident parent

1.4 Approach both parents with neutrality without compromising effective communication and rapport building

1.5 Observe child and parent risk factors and assess for substance use and/or safety concerns

1.6 Create a safe conducive environment in which changeover is to occur

1.7 Listen to and acknowledge parents feelings and concerns about facilitated changeover and contact

1.8 Identify any health issues or significant concerns to be monitored

2. Monitor the changeover process

2.1 Follow organisation policies and procedures to ensure the environment is contextually appropriate, safe, secure and supportive for client and workers during changeover

2.2 Assist the child and/or young person to move from one parent to another for contact to occur

2.3 Respond to early and late parents according to organisation policy and procedures

2.4 Manage and respond to conflict or inappropriate behaviours to ensure the safety of child and/or young person, parents and colleagues

2.5 Maintain confidentiality of parents as required by organisation privacy policy

2.6 Model cooperation, positive parental behaviour and cultural sensitivity

2.7 Facilitate parent child interaction at changeover

2.8 Relieve the parent of the child at the arranged time

2.9 Manage and respond appropriately to child refusal according to organisations policies and procedures

3. Assess the effectiveness of changeover

3.1 Ensure debriefing is provided to the child and/or young person and parents according to organisation procedures

3.2 Respond to any incidents or concerns as a result of the facilitated changeover according to organisation policy

3.3 Complete documentation requirements according to organisation policy

3.4 Seek supervisor support according to organisation policy

3.5 Inform relevant persons or authorities of any safety concerns

3.6 Refer parents to other support systems when appropriate

3.7 Inform senior staff of concerns about the continued appropriateness of facilitated changeover according to emotional and physical safety of the child

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• followed all required processes to facilitate at least 5 changeovers for different clients presenting with varied circumstances, including situations where there are:

• involuntary or resistant children

• inter parental abuse and conflict

• parents with mental health or alcohol and other drugs issues

• communicated effectively with vulnerable or hostile parents and children in crisis using the following interpersonal skills:

• listening and understanding

• speaking clearly and directly

• rapport building

• negotiating responsively

• persuading effectively

• being appropriately assertive

• empathising

• using age appropriate language

• using neutral language

• completed both case notes and incident reports, showing effective use of:

• objective observational skills

• clear written communication.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

• legal and ethical considerations (national and state/territory) for workers in children’s contact services, and how these are applied in organisations and individual practice:

• codes of conduct

• discrimination

• duty of care

• human rights

• mandatory reporting

• privacy, confidentiality and disclosure and limitation in children’s contact services work

• records management and reporting

• rights and responsibilities of workers and employers

• specific legislation that impacts the changeover process in children’s contact services work, including:

o child protection legislation

o family law

o domestic and family violence laws

• work role boundaries – responsibilities and limitations

• work health and safety, including risk management

the changeover process, and its components, including:

• client rights and responsibilities

• expectations on behaviour

• limitations of the changeover process

• communication strategies related to late arrival, non-attendance, review of the process, concerns and complaints

• clarification of client’s expectations of the changeover service

• provision of written and other forms of information to meet specific communication need of clients

• risk factors for child and parents including:

• parents presenting under the influence of substances

• parents with unmanaged mental health issues

• displays of volatile behaviour

• aggressive physical and verbal behaviour

• unmanaged physical and mental illness

• indicators of violence or family abuse

• child protection concerns

• social, geographical and emotional isolation of family members

• financial difficulty

components of what constitutes a safe changeover environment including:

• ensuring parents do not interact during changeover

• monitoring and observing behaviour of all parties at points of handover

• ensuring parents are aware of the limitations of the organisation and expected client behaviour

• confidently activating incident response when needed

• commitment to child safety measures in all aspects of work practices

• ensuring the physical environment of the changeover site is free from hazards and potential risk for clients

• communication techniques and their appropriateness in different situations, including:

• listening and understanding

• speaking clearly and directly

• rapport building

• negotiating responsively

• persuading effectively

• being appropriately assertive

• empathising

• using age appropriate language

• using neutral language

• factors affecting family dynamics and particularly children, with incidents or history of high levels of parental conflict, violence, abuse or mental health concerns

• family systems and how this is relevant to the role of contact worker in the changeover and contact process

• child developmental norms at different ages and stages

• separation anxiety and attachment theory, child development, loss and grief issues and family violence and how this is relevant to the role of contact worker in the changeover and contact process, particularly observing child’s emotional reaction and interactions with carers/parents

• factors that may impact both children and parents behaviour at changeover, including:

• impact of high conflict in post separation involving children

• reactions of children experiencing re victimisation and who are affected by trauma

• how the observer role can influence the interaction and behaviour of others

• emergency response procedures in situations of critical incidents eventuating from a breakdown in the changeover process

• case work practices and how to contribute to these process through documentation and consultation with senior staff or supervisors

• local support services available to clients needing external information, support or interventions.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish the changeover arrangements

1.1 Review client information and the status of relationships in preparation for changeover

1.2 Use interpersonal skills to establish rapport and trust with children and parents to gain their confidence

1.3 Explain the changeover process to all parties including children, resident and non resident parent

1.4 Approach both parents with neutrality without compromising effective communication and rapport building

1.5 Observe child and parent risk factors and assess for substance use and/or safety concerns

1.6 Create a safe conducive environment in which changeover is to occur

1.7 Listen to and acknowledge parents feelings and concerns about facilitated changeover and contact

1.8 Identify any health issues or significant concerns to be monitored

2. Monitor the changeover process

2.1 Follow organisation policies and procedures to ensure the environment is contextually appropriate, safe, secure and supportive for client and workers during changeover

2.2 Assist the child and/or young person to move from one parent to another for contact to occur

2.3 Respond to early and late parents according to organisation policy and procedures

2.4 Manage and respond to conflict or inappropriate behaviours to ensure the safety of child and/or young person, parents and colleagues

2.5 Maintain confidentiality of parents as required by organisation privacy policy

2.6 Model cooperation, positive parental behaviour and cultural sensitivity

2.7 Facilitate parent child interaction at changeover

2.8 Relieve the parent of the child at the arranged time

2.9 Manage and respond appropriately to child refusal according to organisations policies and procedures

3. Assess the effectiveness of changeover

3.1 Ensure debriefing is provided to the child and/or young person and parents according to organisation procedures

3.2 Respond to any incidents or concerns as a result of the facilitated changeover according to organisation policy

3.3 Complete documentation requirements according to organisation policy

3.4 Seek supervisor support according to organisation policy

3.5 Inform relevant persons or authorities of any safety concerns

3.6 Refer parents to other support systems when appropriate

3.7 Inform senior staff of concerns about the continued appropriateness of facilitated changeover according to emotional and physical safety of the child

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Review client information and the status of relationships in preparation for changeover 
Use interpersonal skills to establish rapport and trust with children and parents to gain their confidence 
Explain the changeover process to all parties including children, resident and non resident parent 
Approach both parents with neutrality without compromising effective communication and rapport building 
Observe child and parent risk factors and assess for substance use and/or safety concerns 
Create a safe conducive environment in which changeover is to occur 
Listen to and acknowledge parents feelings and concerns about facilitated changeover and contact 
Identify any health issues or significant concerns to be monitored 
Follow organisation policies and procedures to ensure the environment is contextually appropriate, safe, secure and supportive for client and workers during changeover 
Assist the child and/or young person to move from one parent to another for contact to occur 
Respond to early and late parents according to organisation policy and procedures 
Manage and respond to conflict or inappropriate behaviours to ensure the safety of child and/or young person, parents and colleagues 
Maintain confidentiality of parents as required by organisation privacy policy 
Model cooperation, positive parental behaviour and cultural sensitivity 
Facilitate parent child interaction at changeover 
Relieve the parent of the child at the arranged time 
Manage and respond appropriately to child refusal according to organisations policies and procedures 
Ensure debriefing is provided to the child and/or young person and parents according to organisation procedures 
Respond to any incidents or concerns as a result of the facilitated changeover according to organisation policy 
Complete documentation requirements according to organisation policy 
Seek supervisor support according to organisation policy 
Inform relevant persons or authorities of any safety concerns 
Refer parents to other support systems when appropriate 
Inform senior staff of concerns about the continued appropriateness of facilitated changeover according to emotional and physical safety of the child 

Forms

Assessment Cover Sheet

CHCFAM004 - Facilitate changeovers
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCFAM004 - Facilitate changeovers

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: