Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCFAM010 Mapping and Delivery Guide
Provide intervention support to families

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCFAM010 - Provide intervention support to families
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to work collaboratively with individual families to identify issues that require early intervention for reducing risk and to assist them develop the capacity for increased effectiveness as a family unit.This unit applies to individuals working in family intervention and support roles under the general guidance of more senior professional colleagues.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or

in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

• use of suitable facilities, equipment and resources, including:

- client information

- organisation policies and procedures

• modelling of industry operating conditions, including:

- scenarios that involve complex interactions with other people.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Structure access and interaction with the family
  • Review client information and establish context for potential intervention
  • Establish rapport and work collaboratively with the family to negotiate access to individuals and the family unit
  • Model respectful communication and show respect for all family members
  • Identify and respond promptly to situations where safety to family members or self exists
  • Structure interaction to provide opportunities for family members to participate in decision-making
       
Element: Identify constraints/barriers to family effectiveness
  • Observe and discuss family interactions and interactions within the community
  • Use communication skills to explore current sources of difficulty or stress and how these are managed with the family
  • Review information gathered and the potential options for action
  • Seek professional opinions from relevant stakeholders when analysing presenting issues
  • Document information according to organisation requirements
       
Element: Identify options with family members
  • Identify and agreed key areas where changes are required in collaboration with family members
  • Develop a plan of action with the family to implement agreed options for change
  • Explore with the family factors that could influence their preference and ability to achieve a course of action/change
  • Discuss and document agreed actions for change and confirm with supervising professionals
       
Element: Support agreed actions
  • Identify resources to assist the family, and support access
  • Brief professional support on family’s issues and options within case management framework
  • Refer the family/individual family member to professionals who will participate in implementing the action plan
  • Provide ongoing support in areas that are within scope of own job role
  • Review progress of any intervention within the case management framework and adjust approaches as required in collaboration with others
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

Elements define the essential outcomes

PERFORMANCE CRITERIA

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Structure access and interaction with the family

1.1 Review client information and establish context for potential intervention

1.2 Establish rapport and work collaboratively with the family to negotiate access to individuals and the family unit

1.3 Model respectful communication and show respect for all family members

1.4 Identify and respond promptly to situations where safety to family members or self exists

1.5 Structure interaction to provide opportunities for family members to participate in decision-making

2. Identify constraints/barriers to family effectiveness

2.1 Observe and discuss family interactions and interactions within the community

2.2 Use communication skills to explore current sources of difficulty or stress and how these are managed with the family

2.3 Review information gathered and the potential options for action

2.4 Seek professional opinions from relevant stakeholders when analysing presenting issues

2.5 Document information according to organisation requirements

3. Identify options with family members

3.1 Identify and agreed key areas where changes are required in collaboration with family members

3.2 Develop a plan of action with the family to implement agreed options for change

3.3 Explore with the family factors that could influence their preference and ability to achieve a course of action/change

3.4 Discuss and document agreed actions for change and confirm with supervising professionals

4. Support agreed actions

4.1 Identify resources to assist the family, and support access

4.2 Brief professional support on family’s issues and options within case management framework

4.3 Refer the family/individual family member to professionals who will participate in implementing the action plan

4.4 Provide ongoing support in areas that are within scope of own job role

4.5 Review progress of any intervention within the case management framework and adjust approaches as required in collaboration with others

The candidate must show evidence of the ability to

complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• worked collaboratively under professional supervision with at least 3 clients/significant others who individually or cumulatively need support in relation to:

• alcohol and other drugs

• child abuse

• conflict management

• domestic and family violence

• household management challenges

• mental health

• parenting difficulties

• problem gambling

• stress

• followed organisation and case management protocols for:

• negotiating access to family members

• assuring family safety

• collaboration with the family/family members

• action planning

• review

• communicated effectively with families using the following interpersonal skills:

• active listening and questioning

• speaking clearly and directly

• rapport building

• negotiating responsively

• persuading effectively

• being appropriately assertive

• empathising

• using neutral language.

The candidate must be able to demonstrate essential

knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers in family intervention, and how these are applied in organisations and individual practice:

• codes of conduct

• discrimination

• duty of care

• human rights

• mandatory reporting

• privacy, confidentiality and disclosure and limitations

• records management and reporting

• rights and responsibilities of workers and employers

• specific legislation that impacts policies and procedures for family intervention, including the main features of:

o child protection legislation

o family law

o domestic and family violence laws

• work role boundaries – responsibilities and limitations, including role of support worker and professional staff

• work health and safety, including risk management, safety planning and crisis/emergency procedures

indicators of the following issues, and how to respond within scope of own job role, and the types of strategies and interventions used, including for:

• alcohol and other drugs

• child abuse

• conflict management

• domestic and family violence

• household management challenges

• mental health

• parenting difficulties

• problem gambling

• stress

models of family intervention theory and practice including family structures and dynamics

behaviour change models/practices and options to support behaviour change

case management processes

communication techniques and their appropriateness in different situations, including:

• active listening and questioning

• speaking clearly and directly

• rapport building

• negotiating responsively

• persuading effectively

• being appropriately assertive

• empathising

• using neutral language

services available and referral resources.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

Elements define the essential outcomes

PERFORMANCE CRITERIA

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Structure access and interaction with the family

1.1 Review client information and establish context for potential intervention

1.2 Establish rapport and work collaboratively with the family to negotiate access to individuals and the family unit

1.3 Model respectful communication and show respect for all family members

1.4 Identify and respond promptly to situations where safety to family members or self exists

1.5 Structure interaction to provide opportunities for family members to participate in decision-making

2. Identify constraints/barriers to family effectiveness

2.1 Observe and discuss family interactions and interactions within the community

2.2 Use communication skills to explore current sources of difficulty or stress and how these are managed with the family

2.3 Review information gathered and the potential options for action

2.4 Seek professional opinions from relevant stakeholders when analysing presenting issues

2.5 Document information according to organisation requirements

3. Identify options with family members

3.1 Identify and agreed key areas where changes are required in collaboration with family members

3.2 Develop a plan of action with the family to implement agreed options for change

3.3 Explore with the family factors that could influence their preference and ability to achieve a course of action/change

3.4 Discuss and document agreed actions for change and confirm with supervising professionals

4. Support agreed actions

4.1 Identify resources to assist the family, and support access

4.2 Brief professional support on family’s issues and options within case management framework

4.3 Refer the family/individual family member to professionals who will participate in implementing the action plan

4.4 Provide ongoing support in areas that are within scope of own job role

4.5 Review progress of any intervention within the case management framework and adjust approaches as required in collaboration with others

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Review client information and establish context for potential intervention 
Establish rapport and work collaboratively with the family to negotiate access to individuals and the family unit 
Model respectful communication and show respect for all family members 
Identify and respond promptly to situations where safety to family members or self exists 
Structure interaction to provide opportunities for family members to participate in decision-making 
Observe and discuss family interactions and interactions within the community 
Use communication skills to explore current sources of difficulty or stress and how these are managed with the family 
Review information gathered and the potential options for action 
Seek professional opinions from relevant stakeholders when analysing presenting issues 
Document information according to organisation requirements 
Identify and agreed key areas where changes are required in collaboration with family members 
Develop a plan of action with the family to implement agreed options for change 
Explore with the family factors that could influence their preference and ability to achieve a course of action/change 
Discuss and document agreed actions for change and confirm with supervising professionals 
Identify resources to assist the family, and support access 
Brief professional support on family’s issues and options within case management framework 
Refer the family/individual family member to professionals who will participate in implementing the action plan 
Provide ongoing support in areas that are within scope of own job role 
Review progress of any intervention within the case management framework and adjust approaches as required in collaboration with others 

Forms

Assessment Cover Sheet

CHCFAM010 - Provide intervention support to families
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCFAM010 - Provide intervention support to families

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: