Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCGMB001 Mapping and Delivery Guide
Assess the needs of clients with problem gambling issues

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCGMB001 - Assess the needs of clients with problem gambling issues
Description
Employability Skills
Learning Outcomes and Application This unit describes the knowledge and skills required to assess the needs of clients affected by problem gambling and develop case plans for the delivery of problem gambling counselling services.This unit applies to individuals working with people affected by problem gambling. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

client information

problem gambling assessment tools

modelling of industry operating conditions, including:

scenarios that involve complex interactions with other people.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Prepare for assessment
  • Review existing information about the client and consult with relevant health or community services professionals based on client needs
  • Clearly explain legal, ethical and organisational requirements and procedures
  • Discuss with the client reasons for seeking help and other information that may assist in establishing a basis for further work
  • Inform the client of the assessment purpose and process
  • Confirm client’s understanding of the purpose and process of assessment and obtain consent
       
Element: Conduct assessment
  • Identify history and pattern of client’s gambling through client discussion and questioning
  • Identify and clarify co-existing issues in consultation with the client
  • Review information and/or use structured assessment screens to assess the extent and impact of gambling
  • Collaborate with other health professionals as indicated by assessment
  • Determine entry to, or exclusion from, services according to organisation criteria
  • Accurately record assessment results according to organisation guidelines
       
Element: Develop a case plan with the client
  • Identify and explore and develop options for addressing client needs and integrate into planning
  • Identify and prioritise goals with client and negotiate and agree objectives and processes
  • Negotiate and agree on case plans
  • Define roles, responsibilities and accountabilities of clients, counsellors and other service providers
  • Integrate cultural considerations into goal setting and negotiation
  • Negotiate communication protocols, ongoing review and evaluation systems
  • Document case plans and ongoing case notes according to organisation guidelines
       
Element: Refer clients
  • Identify client issues that are outside the scope of the service and/or the scope of the worker
  • Identify appropriate service and other support options
  • Inform the client of possible options and reasons for seeking other service and support options
  • Confirm the client’s understanding of options
  • Work with the client to determine referral options and responsibilities
  • Make referral with client consent
  • Provide assessment information to others, including relevant health and/or community services professionals according to consent requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for assessment

1.1 Review existing information about the client and consult with relevant health or community services professionals based on client needs

1.2 Clearly explain legal, ethical and organisational requirements and procedures

1.3 Discuss with the client reasons for seeking help and other information that may assist in establishing a basis for further work

1.4 Inform the client of the assessment purpose and process

1.5 Confirm client’s understanding of the purpose and process of assessment and obtain consent

2. Conduct assessment

2.1 Identify history and pattern of client’s gambling through client discussion and questioning

2.2 Identify and clarify co-existing issues in consultation with the client

2.3 Review information and/or use structured assessment screens to assess the extent and impact of gambling

2.4 Collaborate with other health professionals as indicated by assessment

2.5 Determine entry to, or exclusion from, services according to organisation criteria

2.6 Accurately record assessment results according to organisation guidelines

3. Develop a case plan with the client

3.1 Identify and explore and develop options for addressing client needs and integrate into planning

3.2 Identify and prioritise goals with client and negotiate and agree objectives and processes

3.3 Negotiate and agree on case plans

3.4 Define roles, responsibilities and accountabilities of clients, counsellors and other service providers

3.5 Integrate cultural considerations into goal setting and negotiation

3.6 Negotiate communication protocols, ongoing review and evaluation systems

3.7 Document case plans and ongoing case notes according to organisation guidelines

4. Refer clients

4.1 Identify client issues that are outside the scope of the service and/or the scope of the worker

4.2 Identify appropriate service and other support options

4.3 Inform the client of possible options and reasons for seeking other service and support options

4.4 Confirm the client’s understanding of options

4.5 Work with the client to determine referral options and responsibilities

4.6 Make referral with client consent

4.7 Provide assessment information to others, including relevant health and/or community services professionals according to consent requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

worked collaboratively with at least 3 clients who gamble to harmful levels, including:

assessing and documenting client issues

developing individualised case plans that identify strategies to assist them in to overcome problems associated with gambling

used the following communication skills in work with clients:

effective use of body language

paraphrasing

reflecting feelings

open and closed questioning or probing

summarising

reframing

exploring options

use of normalising statements.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory and local) for problem gambling, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

specific legislation that affects gambling, including:

state/territory Responsible Conduct of Gaming

work role boundaries – responsibilities and limitations

work health and safety

types of gambling services in Australia and the different ways they are made available

key gambling industry stakeholders and their interrelationships

context for work in problem gambling, including:

sector values and philosophies

historical – changing attitudes and approaches

cultural – factors that motivate people to gamble

political – current policy context

economic – links between economic conditions and levels of gambling, socioeconomic patterns, state revenue generation

definitions and key indicators of problem gambling

stages of problem gambling

features of responsible gambling

graduated risks of some forms of gambling

potential impacts of problem gambling

different models of work in problem gambling, when and how they are used, including:

individual counselling and therapy

internet and telephone counselling

working with families and relationship counselling

community awareness, development and education

assessment and referral services

outpatient services

peer support/self help

crisis situation responses

relapse prevention

harm minimisation

group work

financial counselling

case management

residential and inpatient services

existence and meaning of myths, chance, odds, randomness, gambling cycle

problem gambling assessment processes, including:

range of issues to be covered

types of assessment screens and tools

factors influencing the current status of the client including:

current or baseline levels of gambling behaviour

readiness to change

physical, emotional, financial, legal and psychosocial state and immediate needs in these areas

gambling and other issues in the family

factors for consideration when working with different types of clients:

client of different ages

different gender communication styles

mandated and voluntary clients

Aboriginal and/or Torres Strait Islander people

culturally and linguistically diverse people

considerations when working with clients at risk of self-harm, suicide or with mental health issues

coexisting issues potentially impacting on the client, how to respond and sources for referral:

housing

employment

financial

legal

relationship

case management principles and processes

referral agencies for people with problem gambling

communication techniques, including:

effective use of body language

paraphrasing

reflecting feelings

open and closed questioning or probing

summarising

reframing

exploring options

use of normalising statements

referral options and availability.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for assessment

1.1 Review existing information about the client and consult with relevant health or community services professionals based on client needs

1.2 Clearly explain legal, ethical and organisational requirements and procedures

1.3 Discuss with the client reasons for seeking help and other information that may assist in establishing a basis for further work

1.4 Inform the client of the assessment purpose and process

1.5 Confirm client’s understanding of the purpose and process of assessment and obtain consent

2. Conduct assessment

2.1 Identify history and pattern of client’s gambling through client discussion and questioning

2.2 Identify and clarify co-existing issues in consultation with the client

2.3 Review information and/or use structured assessment screens to assess the extent and impact of gambling

2.4 Collaborate with other health professionals as indicated by assessment

2.5 Determine entry to, or exclusion from, services according to organisation criteria

2.6 Accurately record assessment results according to organisation guidelines

3. Develop a case plan with the client

3.1 Identify and explore and develop options for addressing client needs and integrate into planning

3.2 Identify and prioritise goals with client and negotiate and agree objectives and processes

3.3 Negotiate and agree on case plans

3.4 Define roles, responsibilities and accountabilities of clients, counsellors and other service providers

3.5 Integrate cultural considerations into goal setting and negotiation

3.6 Negotiate communication protocols, ongoing review and evaluation systems

3.7 Document case plans and ongoing case notes according to organisation guidelines

4. Refer clients

4.1 Identify client issues that are outside the scope of the service and/or the scope of the worker

4.2 Identify appropriate service and other support options

4.3 Inform the client of possible options and reasons for seeking other service and support options

4.4 Confirm the client’s understanding of options

4.5 Work with the client to determine referral options and responsibilities

4.6 Make referral with client consent

4.7 Provide assessment information to others, including relevant health and/or community services professionals according to consent requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Review existing information about the client and consult with relevant health or community services professionals based on client needs 
Clearly explain legal, ethical and organisational requirements and procedures 
Discuss with the client reasons for seeking help and other information that may assist in establishing a basis for further work 
Inform the client of the assessment purpose and process 
Confirm client’s understanding of the purpose and process of assessment and obtain consent 
Identify history and pattern of client’s gambling through client discussion and questioning 
Identify and clarify co-existing issues in consultation with the client 
Review information and/or use structured assessment screens to assess the extent and impact of gambling 
Collaborate with other health professionals as indicated by assessment 
Determine entry to, or exclusion from, services according to organisation criteria 
Accurately record assessment results according to organisation guidelines 
Identify and explore and develop options for addressing client needs and integrate into planning 
Identify and prioritise goals with client and negotiate and agree objectives and processes 
Negotiate and agree on case plans 
Define roles, responsibilities and accountabilities of clients, counsellors and other service providers 
Integrate cultural considerations into goal setting and negotiation 
Negotiate communication protocols, ongoing review and evaluation systems 
Document case plans and ongoing case notes according to organisation guidelines 
Identify client issues that are outside the scope of the service and/or the scope of the worker 
Identify appropriate service and other support options 
Inform the client of possible options and reasons for seeking other service and support options 
Confirm the client’s understanding of options 
Work with the client to determine referral options and responsibilities 
Make referral with client consent 
Provide assessment information to others, including relevant health and/or community services professionals according to consent requirements 

Forms

Assessment Cover Sheet

CHCGMB001 - Assess the needs of clients with problem gambling issues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCGMB001 - Assess the needs of clients with problem gambling issues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: