Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCHCS002 Mapping and Delivery Guide
Coordinate and monitor home based support

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCHCS002 - Coordinate and monitor home based support
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to coordinate and monitor the delivery of home based support services.This unit applies to workers in a community services context. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Establish and maintain appropriate relationships with the person and carer
  • Communicate in a manner that develops and maintains trust and respects cultural sensitivities and individual differences
  • Maintain confidentiality and privacy of the person according to organisation policy and protocols
  • Support the interests, rights and decision-making of the person in all dealings
  • Ensure the person has information and understands their rights and the organisations responsibilities, service guidelines and costs
       
Element: Determine the person’s needs
  • Clarify any existing requirements of the person based on previous assessments and existing individualised plan, if relevant
  • Determine the person’s goals, capacities and service needs using strategies appropriate for the person and circumstances
  • Determine the person’s needs according to government and organisation procedures, policies, standards and legislation
  • Gather information consistent with the person’s requirements and identify indicators where additional information might be required in some areas
  • Identify the person’s language and cultural or religious practices which support staff would need to adhere to or which may require change in work practices
  • Complete documentation according to organisation procedures
       
Element: Determine safety requirements for support
  • Identify hazards that would be associated with providing support
  • Identify potential areas to minimise risk
  • Support the person to address the hazard and control risks, where the risk cannot be managed within organisation’s legitimate role
  • Complete documentation according to organisation procedures
       
Element: Provide appropriate support staff
  • Identify best match to the person’s requirements
  • Provide necessary details to support the person
  • Provide details to work safely in the person’s home
  • Confirm organisation policies and procedures, duty of care and legislative requirements
  • Determine job role boundaries and record-keeping requirements
  • Identify any skill concerns and report need for training and other support
       
Element: Monitor support services
  • Check the person’s functioning and progress using a range of information
  • Identify any issues and concerns may be present
  • Address any concerns with the support worker, and if necessary the person
  • Identify strategies to address concerns and issues
       
Element: Determine the person’s needs
  • Clarify any existing requirements of the person based on previous assessments and existing individualised plan, if relevant
  • Determine the person’s goals, capacities and service needs using strategies appropriate for the person and circumstances
  • Determine the person’s needs according to government and organisation procedures, policies, standards and legislation
  • Gather information consistent with the person’s requirements and identify indicators where additional information might be required in some areas
  • Identify the person’s language and cultural or religious practices which support staff would need to adhere to or which may require change in work practices
  • Complete documentation according to organisation procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain appropriate relationships with the person and carer

1.1 Communicate in a manner that develops and maintains trust and respects cultural sensitivities and individual differences

1.2 Maintain confidentiality and privacy of the person according to organisation policy and protocols

1.3 Support the interests, rights and decision-making of the person in all dealings

1.4 Ensure the person has information and understands their rights and the organisations responsibilities, service guidelines and costs

2. Determine the person’s needs

2.1 Clarify any existing requirements of the person based on previous assessments and existing individualised plan, if relevant

2.2 Determine the person’s goals, capacities and service needs using strategies appropriate for the person and circumstances

2.3 Determine the person’s needs according to government and organisation procedures, policies, standards and legislation

2.4 Gather information consistent with the person’s requirements and identify indicators where additional information might be required in some areas

2.5 Identify the person’s language and cultural or religious practices which support staff would need to adhere to or which may require change in work practices

2.6 Complete documentation according to organisation procedures

3. Determine safety requirements for support

3.1 Identify hazards that would be associated with providing support

3.2 Identify potential areas to minimise risk

3.3 Support the person to address the hazard and control risks, where the risk cannot be managed within organisation’s legitimate role

3.4 Complete documentation according to organisation procedures

4. Provide appropriate support staff

4.1 Identify best match to the person’s requirements

4.2 Provide necessary details to support the person

4.3 Provide details to work safely in the person’s home

4.4 Confirm organisation policies and procedures, duty of care and legislative requirements

4.5 Determine job role boundaries and record-keeping requirements

4.6 Identify any skill concerns and report need for training and other support

5. Monitor support services

5.1 Check the person’s functioning and progress using a range of information

5.2 Identify any issues and concerns may be present

5.3 Address any concerns with the support worker, and if necessary the person

5.4 Identify strategies to address concerns and issues


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain appropriate relationships with the person and carer

1.1 Communicate in a manner that develops and maintains trust and respects cultural sensitivities and individual differences

1.2 Maintain confidentiality and privacy of the person according to organisation policy and protocols

1.3 Support the interests, rights and decision-making of the person in all dealings

1.4 Ensure the person has information and understands their rights and the organisations responsibilities, service guidelines and costs

2. Determine the person’s needs

2.1 Clarify any existing requirements of the person based on previous assessments and existing individualised plan, if relevant

2.2 Determine the person’s goals, capacities and service needs using strategies appropriate for the person and circumstances

2.3 Determine the person’s needs according to government and organisation procedures, policies, standards and legislation

2.4 Gather information consistent with the person’s requirements and identify indicators where additional information might be required in some areas

2.5 Identify the person’s language and cultural or religious practices which support staff would need to adhere to or which may require change in work practices

2.6 Complete documentation according to organisation procedures

3. Determine safety requirements for support

3.1 Identify hazards that would be associated with providing support

3.2 Identify potential areas to minimise risk

3.3 Support the person to address the hazard and control risks, where the risk cannot be managed within organisation’s legitimate role

3.4 Complete documentation according to organisation procedures

4. Provide appropriate support staff

4.1 Identify best match to the person’s requirements

4.2 Provide necessary details to support the person

4.3 Provide details to work safely in the person’s home

4.4 Confirm organisation policies and procedures, duty of care and legislative requirements

4.5 Determine job role boundaries and record-keeping requirements

4.6 Identify any skill concerns and report need for training and other support

5. Monitor support services

5.1 Check the person’s functioning and progress using a range of information

5.2 Identify any issues and concerns may be present

5.3 Address any concerns with the support worker, and if necessary the person

5.4 Identify strategies to address concerns and issues

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Communicate in a manner that develops and maintains trust and respects cultural sensitivities and individual differences 
Maintain confidentiality and privacy of the person according to organisation policy and protocols 
Support the interests, rights and decision-making of the person in all dealings 
Ensure the person has information and understands their rights and the organisations responsibilities, service guidelines and costs 
Clarify any existing requirements of the person based on previous assessments and existing individualised plan, if relevant 
Determine the person’s goals, capacities and service needs using strategies appropriate for the person and circumstances 
Determine the person’s needs according to government and organisation procedures, policies, standards and legislation 
Gather information consistent with the person’s requirements and identify indicators where additional information might be required in some areas 
Identify the person’s language and cultural or religious practices which support staff would need to adhere to or which may require change in work practices 
Complete documentation according to organisation procedures 
Identify hazards that would be associated with providing support 
Identify potential areas to minimise risk 
Support the person to address the hazard and control risks, where the risk cannot be managed within organisation’s legitimate role 
Complete documentation according to organisation procedures 
Identify best match to the person’s requirements 
Provide necessary details to support the person 
Provide details to work safely in the person’s home 
Confirm organisation policies and procedures, duty of care and legislative requirements 
Determine job role boundaries and record-keeping requirements 
Identify any skill concerns and report need for training and other support 
Check the person’s functioning and progress using a range of information 
Identify any issues and concerns may be present 
Address any concerns with the support worker, and if necessary the person 
Identify strategies to address concerns and issues 
Clarify any existing requirements of the person based on previous assessments and existing individualised plan, if relevant 
Determine the person’s goals, capacities and service needs using strategies appropriate for the person and circumstances 
Determine the person’s needs according to government and organisation procedures, policies, standards and legislation 
Gather information consistent with the person’s requirements and identify indicators where additional information might be required in some areas 
Identify the person’s language and cultural or religious practices which support staff would need to adhere to or which may require change in work practices 
Complete documentation according to organisation procedures 

Forms

Assessment Cover Sheet

CHCHCS002 - Coordinate and monitor home based support
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCHCS002 - Coordinate and monitor home based support

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: