• CHCICS301A - Provide support to meet personal care needs

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCICS301A Mapping and Delivery Guide
Provide support to meet personal care needs

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCICS301A - Provide support to meet personal care needs
Description This unit describes the knowledge and skills required by workers within their designated role and responsibilities to support or assist a client with their personal care needs within the framework of an individualised care support plan
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit is appropriate for application in a residential, home care or community care environment with clients who require support to address their personal needs and whose specific support requirements have been assessed and documented in an individualised care support plan
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Apply understanding of client's personal supportrequirements
  • Review personal care support plan with client to confirm support requirements to address personal care needs
  • Confirm personal support requirements within scope of knowledge, skills and/or job role and seek appropriate support/inputs for those outside scope
  • Consider the potential impact that provision of personal care support may have on the client and confirm with supervisor
  • Consider specific cultural needs of the client relevant to personal support
  • Consider risks associated with the provision of support and confirm with supervisor
  • Identify equipment, processes and aids for providing assistance and promoting independence
  • Identify aspects of processes and aids outside skills and knowledge and/or job role and seek appropriate support
       
Element: Provide support within the context of maximum client participation
  • Confirm procedures with the client
  • Consider and confirm the client's level of participation in meeting their personal care needs
  • Confirm the client's preferences
  • Provide the client with information to assist them in meeting their own personal care needs
       
Element: Address personal support requirements
  • Prepare and use necessary processes, equipment, aids and appliances in an appropriate and safe manner
  • Provide support or assistance according to the personal care plan and organisation policies, protocols and procedures
  • Provide support or assistance in the context of identified risks
  • Assist client, as required, with:
       
Element: showering
       
Element: bed bathing
       
Element: shaving
       
Element: dressing, undressing and grooming
       
Element: toileting and the use of continence aids
       
Element: eating and drinking using appropriate feeding techniques
       
Element: oral hygiene
       
Element: mobility and transfer including in and out of vehicles and falls recovery techniques
  • Provide support or assistance with technical care activities according to the personal care plan and organisation policies, protocols and procedures
  • Clarify difficulties in providing support to meet client needs with client and a supervisor and address within organisation protocols
  • Maintain confidentiality, privacy and dignity of the client with organisation policy and protocols
  • Perform work to the standard required by the organisation
       
Element: Recognise and report changes in client health and/or personal support requirements
  • Identify variations in personal care support requirements and report to supervisor
  • Work with person and supervisor to identify required changes to processes and aids
  • Identify variations and concerns about client's health
  • Report variations and concerns about client's health to the supervisor
       
Element: Complete reporting and documentation
  • Comply with the organisation's reporting requirements, including reporting observations to supervisor
  • Complete documentation according to organisation policy and protocols
  • Maintain documentation in a manner consistent with reporting requirements
  • File documentation according to organisation policy and protocols
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

This unit must be assessed in a work context and under the normal range of workplace conditions

Where, for reasons of safety, space, or access to equipment and resources, some assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

appropriate workplace where assessment can take place

relevant organisation policy, protocols and procedures

OHS industry guides

health care checklists, health management plans, personal healthcare diaries

equipment and resources normally used in the workplace

Method of assessment may include:

Observation in the workplace

Written assignments/projects

Case study and scenario analysis

Questioning

Role play simulation

Related units:

This unit must be assessed in relation to the specific context in which it will (or may) be applied

In the case of working with older people, this unit is recommended (but not required) to be assessed in conjunction with:

CHCAC318A Work effectively with older people

OR

In the case of working with people with disabilities, it is recommended (but not required) to be assessed in conjunction with:

CHCDIS301A Work effectively with people with a disability


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge and understanding of:

Understanding of own work role and responsibilities

Processes and strategies to support people with personal care needs

Basics of body hygiene and grooming

Basics of oral hygiene

Knowledge to interpret a personal care support plan, including terminology, basic understanding/knowledge of human body systems, goals, objectives, actions

Personal safety and security risks associated with provision of personal care support

Strategies to minimise personal safety and security risks associated with provision of personal care support

Role of carers

Common equipment and aids utilised in provision of personal care support

Principles and practices of confidentiality and privacy

Principles and practices in undertaking technical skills associated with supporting/ assisting people to meet personal care needs

Significance of service setting including specific contexts of supporting personal care needs in a residential care setting and in a client's private home

Occupational health and safety issues and procedures, (including those related to manual handling and infection control)

Essential skills:

It is critical that the candidate demonstrate the ability to:

Follow organisation policies and protocols

Liaise and report appropriately to supervisor and/or health professionals

Make informed observations and report appropriately

Adhere to own work role and responsibilities

Obtain relevant information from a personal care support plan

Provide physical and psychosocial support to the person when assisting with personal care needs

Provide personal care support within the individual personal care context

Respond to a client's personal preferences wherever appropriate

Provide general hygiene and grooming including physical ability to:

perform personal care tasks

provide oral hygiene

perform client lifting and use moving methods

use aids and equipment

Support a person's direction and participation in provision of personal care support

Use processes, aids and equipment appropriately in provision of personal care support

Communicate effectively with people requiring personal care support

Identify variations to personal care support requirements

Identify and respond to risks associated with providing personal care support

Demonstrate safe and effective use of workplace technology in line with occupational health and safety (OHS) guidelines

Essential skills (contd):

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service:

this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues

industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read client's service delivery plans, make notations in clients records and complete workplace forms and records

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation:

this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues

industry work roles will require workers to possess oral communication skills that will enable them to ask questions, clarify understanding, recognise and interpret non-verbal cues, provide information and express encouragement

Apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation:

industry work roles will require workers to be able to perform basic mathematical functions, such as addition and subtraction up to three digit numbers and multiplication and division of single and double-digit numbers

Apply basic problem solving skills to resolve problems of limited difficulty within organisation protocols

Work effectively with clients, colleagues and supervisors

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Personal support context may include:

People living in a residential care environment

People living in the community

Students in schools

Involvement of carer

Individualised care support plan may include:

A stand alone personal care plan

Personal care aspects embedded in a wider individualised plan

Personal support requirements may include:

Assisting with personal hygiene

assisting with eating and drinking and use feeding techniques

assisting with oral hygiene and health care

assisting with toileting and use of continence aids

bed bathing

dressing and grooming including assisting with pressure stocking

shaving

showering

elimination

Hydration and nutrition including dysphagia

Maintenance of skin integrity and pressure area prevention

Mobility and transfer including in and out of vehicles and falls recovery techniques

Monitoring medication as appropriate to work role

Nail care

Pain, rest and sleep

Respiration

Technical care activities according to the personal care support plan and organisation policies, protocols and procedures

Simple technical skills may include:

Simple dressing

Catheter care (not including insertion or removal of tubes)

Application of prostheses

Application of anti-thrombotic stockings

Assistance with breathing tubes (under direct supervision of a health professional)

Simple eye care

Potential impact may include:

Embarrassment

Fear

Disempowerment

Humiliation

Discomfort

Equipment, processes and aids may include:

Wheelchairs and other transport devices

Mobility aids

Lifting and transferring aids

Beds

Breathing devices

Scales

Continence aids

Personal audio-visual aids

Modified feeding aids

Situations of risk or potential risk, may include:

Evidence of self-neglect

Behaviours of concern

Impaired judgement and problem solving abilities

Impaired cognitive functioning

Sudden or unexpected change in health status include sensory loss

Home environmental hazards

slippery or uneven floor surfaces

physical obstructions (e.g. furniture and equipment)

poor home maintenance

poor or inappropriate lighting

inadequate heating and cooling devices

inadequate security

Social rights infringements

Report may include:

Verbal:

telephone

face-to-face

Non-verbal (written):

progress reports

case notes

hazard and incident reports

care plans

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review personal care support plan with client to confirm support requirements to address personal care needs 
Confirm personal support requirements within scope of knowledge, skills and/or job role and seek appropriate support/inputs for those outside scope 
Consider the potential impact that provision of personal care support may have on the client and confirm with supervisor 
Consider specific cultural needs of the client relevant to personal support 
Consider risks associated with the provision of support and confirm with supervisor 
Identify equipment, processes and aids for providing assistance and promoting independence 
Identify aspects of processes and aids outside skills and knowledge and/or job role and seek appropriate support 
Confirm procedures with the client 
Consider and confirm the client's level of participation in meeting their personal care needs 
Confirm the client's preferences 
Provide the client with information to assist them in meeting their own personal care needs 
Prepare and use necessary processes, equipment, aids and appliances in an appropriate and safe manner 
Provide support or assistance according to the personal care plan and organisation policies, protocols and procedures 
Provide support or assistance in the context of identified risks 
Assist client, as required, with: 
 
 
 
 
 
 
 
Provide support or assistance with technical care activities according to the personal care plan and organisation policies, protocols and procedures 
Clarify difficulties in providing support to meet client needs with client and a supervisor and address within organisation protocols 
Maintain confidentiality, privacy and dignity of the client with organisation policy and protocols 
Perform work to the standard required by the organisation 
Identify variations in personal care support requirements and report to supervisor 
Work with person and supervisor to identify required changes to processes and aids 
Identify variations and concerns about client's health 
Report variations and concerns about client's health to the supervisor 
Comply with the organisation's reporting requirements, including reporting observations to supervisor 
Complete documentation according to organisation policy and protocols 
Maintain documentation in a manner consistent with reporting requirements 
File documentation according to organisation policy and protocols 

Forms

Assessment Cover Sheet

CHCICS301A - Provide support to meet personal care needs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCICS301A - Provide support to meet personal care needs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: