- CHCINF302C - Maintain the organisation's information systems
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCINF302C Mapping and Delivery Guide
Maintain the organisation's information systems
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | CHCINF302C - Maintain the organisation's information systems |
|---|---|---|---|
| Description | This unit describes the knowledge and skills required to collect, store and provide accurate and current information to clients | ||
| Employability Skills | This unit contains Employability Skills | ||
| Learning Outcomes and Application | This unit may apply to work in a range of community service contexts | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | Not Applicable | ||
| Competency Field | |||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Maintain accurate records |
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| Element: Handle organisation correspondence |
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| Element: Provide information as required |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment of this unit include access to: an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment |
Method of assessment: | Assessment may include observations, questioning and evidence gathered from the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Use of relevant information technology Relevant guidelines and policies of organisation Government legislation and program guidelines Operation procedures and occupational health and safety (OHS) requirements for use of office technology Confidentiality requirements |
Essential skills: It is critical that the candidate demonstrate the ability to: Maintain accurate and up to date records Provide information when it is required In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Apply communication skills as required to provide instruction and support Apply basic operational numeracy skills related to straight forward data Utilise relevant information technology effectively in line with OHS guidelines |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Clients may include: | Individual members of the public Family members and significant others Referred or self referred |
Records and reports may be verbal or written, according to the requirements of the job and may include: | Client information Internal forms including: time sheets work sheets correspondence incoming/outgoing petty cash forms reports for organisation and/or funding bodies equipment usage report financial statements funding submissions organisation policies and procedures manual |
Correspondence may include: | Facsimiles Memos Messages Internal reports Organisation newsletters |
Information includes all that may be required for the effective operation of the organisation, including: | Details of relevant service provider, government agencies and funding sources Details on the range of services provided by the organisation Relevant government and organisation policies, legislation, statutory requirements Client details Network information Professional development material Data collected about clients or organisation operations |
Processes for interpreting and analysing data include: | Relevant numerical calculations |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify information needs of clients and key stakeholders and negotiate options for meeting them with client and other relevant people | |||
| Update and maintain records and information in accordance with organisation procedures and report breaches to supervisor or management | |||
| Identify and access appropriate and relevant sources of information so the organisation can provide information relevant to its service delivery | |||
| Maintain specific information, including client assessment and referral records in accordance with organisation procedures and confidentiality considerations | |||
| Prepare and present reports to the required standard | |||
| Deal with incoming correspondence according to established organisation guidelines | |||
| Prepare and despatch outgoing correspondence in accordance with organisation procedures | |||
| Collect, index and maintain information in accordance with organisation procedures and requirements and to assure its currency and relevance | |||
| Prepare and present required information in a manner appropriate to audience and purpose and consistent with organisation procedures | |||
| Collect and maintain client statistics, inquiries and other data as required | |||
| Utilise appropriate processes to handle and process data to address workplace needs |
Forms
Assessment Cover Sheet
CHCINF302C - Maintain the organisation's information systems
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCINF302C - Maintain the organisation's information systems
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: