Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCMGT003 Mapping and Delivery Guide
Lead the work team

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCMGT003 - Lead the work team
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to undertake supervisory and coordinating activities in work groups in health and community service organisations. Workers at this level are team leaders or managers responsible for coordinating and monitoring the activities and performance of work teams and other service providers.This unit applies to a range of leadership roles in health and community services workplaces. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Contribute to and promote effective work practices
  • Develop and implement plans to meet the day to day activities of the work group
  • Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes
  • Identify planning problems, barriers and constraints and develop and implement strategies to address them
       
Element: Develop and implement staffing processes
  • Maintain confidentiality in relation to staff processes in accordance with organisation policies and procedures
  • Identify staffing and resourcing needs and develop plans to address them
  • Participate in recruitment processes
  • Implement effective induction and ongoing support for new and existing staff
  • Provide instruction and additional support as required to promote quality worker and client outcomes
  • Encourage and facilitate staff access to training and development to enable the achievement of workplace outcomes and personal goals
  • Collaborate with other service providers as needed to meet service and referral needs
       
Element: Maintain professional approach to leading work team
  • Reflect on own practice and pro-actively update knowledge and skills
  • Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation
  • Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team
       
Element: Promote effective workplace relations
  • Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management
  • Model and promote effective communication in the workplace, including open discussion and active listening
  • Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them
  • Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines
  • Resolve problems or issues which may disrupt work unit activities
       
Element: Evaluate plans
  • Meet regularly with those involved to discuss and evaluate the effectiveness of plans and practices in meeting the goals and needs of the organisation
  • Identify areas for improvement
  • Revise plans and practices to ensure continued improvement
  • Document and report work outcomes in accordance with organisational procedures
       
Element: Review individual performance
  • Implement and document performance management processes in accordance with role and organisation procedures
  • Work collaboratively with the individual to agree on performance improvement and development plans and document in accordance with organisation policies
  • Monitor and evaluate performance and provide feedback on a ongoing and regular basis
  • Identify poor performance and take necessary actions in accordance with role and organisation procedures
  • Monitor and coach individuals to improve performance
  • Identify and provide additional support or referral when required, in accordance with role and organisation procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Contribute to and promote effective work practices

1.1 Develop and implement plans to meet the day to day activities of the work group

1.2 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes

1.3 Identify planning problems, barriers and constraints and develop and implement strategies to address them

2. Develop and implement staffing processes

2.1 Maintain confidentiality in relation to staff processes in accordance with organisation policies and procedures

2.2 Identify staffing and resourcing needs and develop plans to address them

2.3 Participate in recruitment processes

2.4 Implement effective induction and ongoing support for new and existing staff

2.5 Provide instruction and additional support as required to promote quality worker and client outcomes

2.6 Encourage and facilitate staff access to training and development to enable the achievement of workplace outcomes and personal goals

2.7 Collaborate with other service providers as needed to meet service and referral needs

3. Maintain professional approach to leading work team

3.1 Reflect on own practice and pro-actively update knowledge and skills

3.2 Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation

3.3 Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team

4. Promote effective workplace relations

4.1 Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management

4.2 Model and promote effective communication in the workplace, including open discussion and active listening

4.3 Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them

4.4 Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines

4.5 Resolve problems or issues which may disrupt work unit activities

5. Evaluate plans

5.1 Meet regularly with those involved to discuss and evaluate the effectiveness of plans and practices in meeting the goals and needs of the organisation

5.2 Identify areas for improvement

5.3 Revise plans and practices to ensure continued improvement

5.4 Document and report work outcomes in accordance with organisational procedures

6. Review individual performance

6.1 Implement and document performance management processes in accordance with role and organisation procedures

6.2 Work collaboratively with the individual to agree on performance improvement and development plans and document in accordance with organisation policies

6.3 Monitor and evaluate performance and provide feedback on a ongoing and regular basis

6.4 Identify poor performance and take necessary actions in accordance with role and organisation procedures

6.5 Monitor and coach individuals to improve performance

6.6 Identify and provide additional support or referral when required, in accordance with role and organisation procedures

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Contribute to and promote effective work practices

1.1 Develop and implement plans to meet the day to day activities of the work group

1.2 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes

1.3 Identify planning problems, barriers and constraints and develop and implement strategies to address them

2. Develop and implement staffing processes

2.1 Maintain confidentiality in relation to staff processes in accordance with organisation policies and procedures

2.2 Identify staffing and resourcing needs and develop plans to address them

2.3 Participate in recruitment processes

2.4 Implement effective induction and ongoing support for new and existing staff

2.5 Provide instruction and additional support as required to promote quality worker and client outcomes

2.6 Encourage and facilitate staff access to training and development to enable the achievement of workplace outcomes and personal goals

2.7 Collaborate with other service providers as needed to meet service and referral needs

3. Maintain professional approach to leading work team

3.1 Reflect on own practice and pro-actively update knowledge and skills

3.2 Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation

3.3 Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team

4. Promote effective workplace relations

4.1 Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management

4.2 Model and promote effective communication in the workplace, including open discussion and active listening

4.3 Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them

4.4 Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines

4.5 Resolve problems or issues which may disrupt work unit activities

5. Evaluate plans

5.1 Meet regularly with those involved to discuss and evaluate the effectiveness of plans and practices in meeting the goals and needs of the organisation

5.2 Identify areas for improvement

5.3 Revise plans and practices to ensure continued improvement

5.4 Document and report work outcomes in accordance with organisational procedures

6. Review individual performance

6.1 Implement and document performance management processes in accordance with role and organisation procedures

6.2 Work collaboratively with the individual to agree on performance improvement and development plans and document in accordance with organisation policies

6.3 Monitor and evaluate performance and provide feedback on a ongoing and regular basis

6.4 Identify poor performance and take necessary actions in accordance with role and organisation procedures

6.5 Monitor and coach individuals to improve performance

6.6 Identify and provide additional support or referral when required, in accordance with role and organisation procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Develop and implement plans to meet the day to day activities of the work group 
Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes 
Identify planning problems, barriers and constraints and develop and implement strategies to address them 
Maintain confidentiality in relation to staff processes in accordance with organisation policies and procedures 
Identify staffing and resourcing needs and develop plans to address them 
Participate in recruitment processes 
Implement effective induction and ongoing support for new and existing staff 
Provide instruction and additional support as required to promote quality worker and client outcomes 
Encourage and facilitate staff access to training and development to enable the achievement of workplace outcomes and personal goals 
Collaborate with other service providers as needed to meet service and referral needs 
Reflect on own practice and pro-actively update knowledge and skills 
Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation 
Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team 
Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management 
Model and promote effective communication in the workplace, including open discussion and active listening 
Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them 
Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines 
Resolve problems or issues which may disrupt work unit activities 
Meet regularly with those involved to discuss and evaluate the effectiveness of plans and practices in meeting the goals and needs of the organisation 
Identify areas for improvement 
Revise plans and practices to ensure continued improvement 
Document and report work outcomes in accordance with organisational procedures 
Implement and document performance management processes in accordance with role and organisation procedures 
Work collaboratively with the individual to agree on performance improvement and development plans and document in accordance with organisation policies 
Monitor and evaluate performance and provide feedback on a ongoing and regular basis 
Identify poor performance and take necessary actions in accordance with role and organisation procedures 
Monitor and coach individuals to improve performance 
Identify and provide additional support or referral when required, in accordance with role and organisation procedures 

Forms

Assessment Cover Sheet

CHCMGT003 - Lead the work team
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCMGT003 - Lead the work team

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: