Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCMGT005 Mapping and Delivery Guide
Facilitate workplace debriefing and support processes

Version 1.0
Issue Date: August 2018


Qualification -
Unit of Competency CHCMGT005 - Facilitate workplace debriefing and support processes
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including workplace policies and procedures

modelling of industry operating conditions, including group facilitation

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Performance criteria specify the performance needed to demonstrate achievement of the element
       
Element: Monitor welfare of colleagues
  • Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures
  • Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues
  • Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing
  • Regularly use self assessment and reflectivebehaviour strategies to monitor performance
  • Regularly seek formal and informal performance feedback and act upon it as appropriate
  • Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas
       
Element: Conduct structured debriefings following an incident
  • Plan, prepare and conduct debriefing in line with organisation standards and procedures
  • Schedule debriefing as soon as possible following the incident
  • Conduct debriefing in a safe environment and in a manner that facilitates open discussion
  • Use appropriate debriefingtechniques to encourage further exploration of emotions and experiences to assist in reflection on issues
  • Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns
  • Identify indicators ofrisk to self or others and respond according to the degree and nature of the risk
  • Document and report outcomes of debriefings in accordance with organisation standards and procedures
  • Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Monitor welfare of colleagues

1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures

1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues

1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing

1.4 Regularly use self assessment and reflectivebehaviour strategies to monitor performance

1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate

1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas

2. Conduct structured debriefings following an incident

2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures

2.2 Schedule debriefing as soon as possible following the incident

2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion

2.4 Use appropriate debriefingtechniques to encourage further exploration of emotions and experiences to assist in reflection on issues

2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns

2.6 Identify indicators ofrisk to self or others and respond according to the degree and nature of the risk

2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures

2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:

provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing

facilitated at least 1 structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organisation guidelines

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:

organisation policies, procedures and resources relating to debriefing and crisis procedures

dispute resolution policies and procedures

legal and ethical considerations

debriefing techniques:

best practice interventions

crisis intervention

structured debriefing

internal and external referral sources

indicators of significant issues being experienced by the worker and ways to respond

impact of:

excessive stress

burn out

grief and loss

violent or threatening behaviour

stress management

internal and external support options and employee assistance programs

specific limitations of work role, responsibility and professional abilities

professional boundaries


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Monitor welfare of colleagues

1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures

1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues

1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing

1.4 Regularly use self assessment and reflectivebehaviour strategies to monitor performance

1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate

1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas

2. Conduct structured debriefings following an incident

2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures

2.2 Schedule debriefing as soon as possible following the incident

2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion

2.4 Use appropriate debriefingtechniques to encourage further exploration of emotions and experiences to assist in reflection on issues

2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns

2.6 Identify indicators ofrisk to self or others and respond according to the degree and nature of the risk

2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures

2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures 
Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues 
Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing 
Regularly use self assessment and reflectivebehaviour strategies to monitor performance 
Regularly seek formal and informal performance feedback and act upon it as appropriate 
Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas 
Plan, prepare and conduct debriefing in line with organisation standards and procedures 
Schedule debriefing as soon as possible following the incident 
Conduct debriefing in a safe environment and in a manner that facilitates open discussion 
Use appropriate debriefingtechniques to encourage further exploration of emotions and experiences to assist in reflection on issues 
Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns 
Identify indicators ofrisk to self or others and respond according to the degree and nature of the risk 
Document and report outcomes of debriefings in accordance with organisation standards and procedures 
Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines 

Forms

Assessment Cover Sheet

CHCMGT005 - Facilitate workplace debriefing and support processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCMGT005 - Facilitate workplace debriefing and support processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: