Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCMHS010 Mapping and Delivery Guide
Implement recovery oriented approaches to complexity

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCMHS010 - Implement recovery oriented approaches to complexity
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to identify and respond to issues of complexity when supporting people living with mental illness and their care networks. The unit is based on a strengths-based approach and acknowledges that complexity is not a characteristic of an individual. Complexity may be impacted by a range of interactions between the worker, the organisation and the environmental context. This unit applies to work with people living with mental illness in a range of community services work contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Identify the person’s issues that may contribute to complexity
  • Invite the person to share their life experience, values, hopes, expectations and needs
  • Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport
  • Identify with the person the breadth of issues they are facing and any associated or impacting factors
  • Listen actively to ensure experiences are heard to support exploration and validation of issues raised
  • Engage in collaborative record keeping and ongoing consent
       
Element: Identify worker or service issues that may affect capacity to work with the person
  • Identify strengths and limitations of worker and their expertise and experience in dealing with the person’s circumstances
  • Discuss the compatibility of the service approach to the persons values and preferences to facilitate real choice
  • Identify systemic and personal issues and challenges and report according to organisation procedures
       
Element: Identify environmental issues that may contribute to complexity
  • Identify any limitations relating to geographical location and isolation
  • Identify extent of the person’s social and support network and any indications of social exclusion or inclusion
  • Identify current policies, at a state and federal level and any funding limitations or criteria
  • Identify differences in other service practice environments and compatibility to the persons preferences
       
Element: Work collaboratively to prioritise needs and develop self-determined directions
  • Seek agreement on the process for prioritising needs
  • Prioritise needs and hopes in collaboration with the person
  • In conjunction with the person, explore risks, opportunities and strategies
  • Identify other members of their support network, other services or professionals they wish to involve
  • Develop and agree on contingency plans as necessary
  • Respond flexibly to the changing needs and circumstances of the person
  • Provide and negotiate flexible responses in service provision
       
Element: Identify the person’s issues that may contribute to complexity
  • Invite the person to share their life experience, values, hopes, expectations and needs
  • Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport
  • Identify with the person the breadth of issues they are facing and any associated or impacting factors
  • Listen actively to ensure experiences are heard to support exploration and validation of issues raised
  • Engage in collaborative record keeping and ongoing consent
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the person’s issues that may contribute to complexity

1.1 Invite the person to share their life experience, values, hopes, expectations and needs

1.2 Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport

1.3 Identify with the person the breadth of issues they are facing and any associated or impacting factors

1.4 Listen actively to ensure experiences are heard to support exploration and validation of issues raised

1.5 Engage in collaborative record keeping and ongoing consent

2. Identify worker or service issues that may affect capacity to work with the person

2.1 Identify strengths and limitations of worker and their expertise and experience in dealing with the person’s circumstances

2.2 Discuss the compatibility of the service approach to the persons values and preferences to facilitate real choice

2.3 Identify systemic and personal issues and challenges and report according to organisation procedures

3. Identify environmental issues that may contribute to complexity

3.1 Identify any limitations relating to geographical location and isolation

3.2 Identify extent of the person’s social and support network and any indications of social exclusion or inclusion

3.3 Identify current policies, at a state and federal level and any funding limitations or criteria

3.4 Identify differences in other service practice environments and compatibility to the persons preferences

4. Work collaboratively to prioritise needs and develop self-determined directions

4.1 Seek agreement on the process for prioritising needs

4.2 Prioritise needs and hopes in collaboration with the person

4.3 Agree on options, directions and timelines

4.4 In conjunction with the person, explore risks, opportunities and strategies

4.5 Identify other members of their support network, other services or professionals they wish to involve

4.6 Develop and agree on contingency plans as necessary

4.7 Respond flexibly to the changing needs and circumstances of the person

4.8 Provide and negotiate flexible responses in service provision

5. Coordinate and negotiate recovery oriented service

5.1 Establish, expand and maintain partnerships and support networks to meet the persons needs and create sustainable service pathways

5.2 Work effectively with colleagues, and partner organisations to integrate any existing service provision

5.3 Create supportive and collaborative partnerships with carers, family, friends and community supports

5.4 Collect, review and maintain information on local community services and supports, and share and engage in knowledge exchange

5.5 Use outcomes measures and feedback to ensure the persons needs are being met by contributing services and natural supports

5.6 Continually utilise a range of strategies to actively inspire and foster the persons ongoing involvement

5.7 Proactively respond to support and service gaps both internally and externally

5.8 Proactively and consistently follow up with the person and gather feedback about service provision

6. Address challenges to communication and relationships

6.1 Communicate clearly, honestly and transparently to develop and maintain trusting relationships

6.2 Adapt the communication style and language to meet the needs of others, identifying and addressing any barriers

6.3 Adapt to changing circumstances and respond to the reactions and feedback of others, including responding to person in distress or crisis

6.4 Proactively anticipate change and utilise advanced negotiation skills to address challenges and resolve systemic issues

6.5 Respond to de-escalate potential incidents or risks and promote safety

6.6 Promote and support self advocacy

7. Review and reflect on practice

7.1 Reflect on own work practice and identify areas for improvement

7.2 Seek and use feedback from others as the basis for improving approaches to working with complexity


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the person’s issues that may contribute to complexity

1.1 Invite the person to share their life experience, values, hopes, expectations and needs

1.2 Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport

1.3 Identify with the person the breadth of issues they are facing and any associated or impacting factors

1.4 Listen actively to ensure experiences are heard to support exploration and validation of issues raised

1.5 Engage in collaborative record keeping and ongoing consent

2. Identify worker or service issues that may affect capacity to work with the person

2.1 Identify strengths and limitations of worker and their expertise and experience in dealing with the person’s circumstances

2.2 Discuss the compatibility of the service approach to the persons values and preferences to facilitate real choice

2.3 Identify systemic and personal issues and challenges and report according to organisation procedures

3. Identify environmental issues that may contribute to complexity

3.1 Identify any limitations relating to geographical location and isolation

3.2 Identify extent of the person’s social and support network and any indications of social exclusion or inclusion

3.3 Identify current policies, at a state and federal level and any funding limitations or criteria

3.4 Identify differences in other service practice environments and compatibility to the persons preferences

4. Work collaboratively to prioritise needs and develop self-determined directions

4.1 Seek agreement on the process for prioritising needs

4.2 Prioritise needs and hopes in collaboration with the person

4.3 Agree on options, directions and timelines

4.4 In conjunction with the person, explore risks, opportunities and strategies

4.5 Identify other members of their support network, other services or professionals they wish to involve

4.6 Develop and agree on contingency plans as necessary

4.7 Respond flexibly to the changing needs and circumstances of the person

4.8 Provide and negotiate flexible responses in service provision

5. Coordinate and negotiate recovery oriented service

5.1 Establish, expand and maintain partnerships and support networks to meet the persons needs and create sustainable service pathways

5.2 Work effectively with colleagues, and partner organisations to integrate any existing service provision

5.3 Create supportive and collaborative partnerships with carers, family, friends and community supports

5.4 Collect, review and maintain information on local community services and supports, and share and engage in knowledge exchange

5.5 Use outcomes measures and feedback to ensure the persons needs are being met by contributing services and natural supports

5.6 Continually utilise a range of strategies to actively inspire and foster the persons ongoing involvement

5.7 Proactively respond to support and service gaps both internally and externally

5.8 Proactively and consistently follow up with the person and gather feedback about service provision

6. Address challenges to communication and relationships

6.1 Communicate clearly, honestly and transparently to develop and maintain trusting relationships

6.2 Adapt the communication style and language to meet the needs of others, identifying and addressing any barriers

6.3 Adapt to changing circumstances and respond to the reactions and feedback of others, including responding to person in distress or crisis

6.4 Proactively anticipate change and utilise advanced negotiation skills to address challenges and resolve systemic issues

6.5 Respond to de-escalate potential incidents or risks and promote safety

6.6 Promote and support self advocacy

7. Review and reflect on practice

7.1 Reflect on own work practice and identify areas for improvement

7.2 Seek and use feedback from others as the basis for improving approaches to working with complexity

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Invite the person to share their life experience, values, hopes, expectations and needs 
Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport 
Identify with the person the breadth of issues they are facing and any associated or impacting factors 
Listen actively to ensure experiences are heard to support exploration and validation of issues raised 
Engage in collaborative record keeping and ongoing consent 
Identify strengths and limitations of worker and their expertise and experience in dealing with the person’s circumstances 
Discuss the compatibility of the service approach to the persons values and preferences to facilitate real choice 
Identify systemic and personal issues and challenges and report according to organisation procedures 
Identify any limitations relating to geographical location and isolation 
Identify extent of the person’s social and support network and any indications of social exclusion or inclusion 
Identify current policies, at a state and federal level and any funding limitations or criteria 
Identify differences in other service practice environments and compatibility to the persons preferences 
Seek agreement on the process for prioritising needs 
Prioritise needs and hopes in collaboration with the person 
 
In conjunction with the person, explore risks, opportunities and strategies 
Identify other members of their support network, other services or professionals they wish to involve 
Develop and agree on contingency plans as necessary 
Respond flexibly to the changing needs and circumstances of the person 
Provide and negotiate flexible responses in service provision 
Invite the person to share their life experience, values, hopes, expectations and needs 
Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport 
Identify with the person the breadth of issues they are facing and any associated or impacting factors 
Listen actively to ensure experiences are heard to support exploration and validation of issues raised 
Engage in collaborative record keeping and ongoing consent 

Forms

Assessment Cover Sheet

CHCMHS010 - Implement recovery oriented approaches to complexity
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCMHS010 - Implement recovery oriented approaches to complexity

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: