• CHCNET402A - Establish and maintain effective networks

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCNET402A Mapping and Delivery Guide
Establish and maintain effective networks

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCNET402A - Establish and maintain effective networks
Description This unit describes the knowledge and skills required to establish and maintain formal and informal groups which directly impact on the effective operation of the organisation
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application The skills described in this unit may be applied across a range of community services workplace contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop cooperative working relationships and strategic alliances with other organisations
  • Gather information about relevant services, organisations and key people and store, maintaining currency and accessibility
  • Provide information about own service to other organisations and liaise with staff from relevant organisations on a formal and informal basis to optimise client service delivery
  • Share resources, where possible, with other organisations to overcome duplication in service delivery
       
Element: Represent the organisation
  • Promote a positive image of the organisation at available opportunities
  • Effectively communicate issues, policies and practices of the organisation to a range of audiences in an appropriate format
  • Handle complaints about services in accordance with organisation procedures
       
Element: Maintain networks
  • Maintain networks and other work relationships to provide identifiable benefits for clients and the organisation
  • Apply appropriate time and effort to establishing and maintaining networks to assist achievement of work outcomes
  • Follow protocols for communication between network participants and services including those relating to confidentiality
  • Provide advocacy to develop working relationships between client and other organisations/agencies
  • Identify cultural diversity within networks and ensure communication is appropriate
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communications systems

Assessment must include a range of group settings and networks

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace environment


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

It is critical that the candidate demonstrate knowledge of:

Approaches to networking

Relevant organisations, services and individuals

Promotional strategies applicable to the service or organisation

The candidate must also be able to demonstrate relevant knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role, such as knowledge of:

Funding bodies and lines of contact

Essential skills:

It is critical that the candidate demonstrate the ability to:

Maintain a network of formal and informal groups relevant to the work situation

Represent organisation in both formal and informal settings in a positive manner

Maintain documentation as required, including effective use of relevant information technology in line with occupational health and safety (OHS) guidelines

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

promotion

negotiation

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Promote a positive image of the organisationinclude to:

Internal and external clients

Professional networks

Managers

Funding bodies

Political groups

Community groups and associations

Networks include:

Formal and informal groups which are directly related to work activities or which make a valuable contribution to effective performance

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Gather information about relevant services, organisations and key people and store, maintaining currency and accessibility 
Provide information about own service to other organisations and liaise with staff from relevant organisations on a formal and informal basis to optimise client service delivery 
Share resources, where possible, with other organisations to overcome duplication in service delivery 
Promote a positive image of the organisation at available opportunities 
Effectively communicate issues, policies and practices of the organisation to a range of audiences in an appropriate format 
Handle complaints about services in accordance with organisation procedures 
Maintain networks and other work relationships to provide identifiable benefits for clients and the organisation 
Apply appropriate time and effort to establishing and maintaining networks to assist achievement of work outcomes 
Follow protocols for communication between network participants and services including those relating to confidentiality 
Provide advocacy to develop working relationships between client and other organisations/agencies 
Identify cultural diversity within networks and ensure communication is appropriate 

Forms

Assessment Cover Sheet

CHCNET402A - Establish and maintain effective networks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCNET402A - Establish and maintain effective networks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: