- CHCNET404A - Facilitate links with other services
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCNET404A Mapping and Delivery Guide
Facilitate links with other services
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | CHCNET404A - Facilitate links with other services |
|---|---|---|---|
| Description | This unit describes the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need | ||
| Employability Skills | This unit contains Employability Skills | ||
| Learning Outcomes and Application | The skills described in this unit may be applied across a range of workplace contexts, especially involving related service delivery, sharing of information and client referral | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | Not Applicable | ||
| Competency Field | |||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Identify and maintain links with relevant services |
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| Element: Provide relevant information to services |
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| Element: Work with and support other organisations to enhance service delivery |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions Consistency in performance should consider the community services networking and liaison requirements within the workplace |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resource requirements for assessment of this unit include access to: an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment |
Method of assessment: | Assessment may include observations, questioning and evidence gathered from the workplace environment |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Existing information systems Referral networks - criteria and procedures for referral Current community services issues Language used in community services work Range of community services and how to access Confidentiality and privacy Knowledge specific to working with people from culturally and linguistically diverse backgrounds |
Essential skills: It is critical that the candidate demonstrate the ability to: Facilitate effective working relationships within community services and within the general community In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills in: questioning active listening verbal and non-verbal communication referral participating and conducting interagency meetings promotion negotiation liaison and networking Recognise own limitations and agency boundaries Develop and provide information about community services Use and coordinate the use of relevant information technology effectively in line with occupational health and safety (OHS) guidelines |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Links may be: | Referral to and from other services Telephone contact Worker networks Informal contacts Case conferences Inter agency meetings Community consultative committees Joint projects |
Relevant services may include: | Consumer groups Commercial enterprises such as real estate agents, and financial institutions Community services departments Aboriginal and Torres Strait Islander services Employment services Community based disability support services Income support services Accommodation services Services specific to the person's needs Trans-cultural Religious organisations Judicial Correctional Police Emergency services |
Information on relevant servicesmay include: | Pamphlets and other information sources List of all relevant services Information on own agency Criteria for referral to each agency Contacts Information to provide to clients |
Support may include: | Visits Consultations Joint initiatives Participation in case conferences Telephone advice Provision of staff development and training Exchanging of reports Community education |
Policies and procedures may include: | Referral protocols |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Gather and store information on relevant services as appropriate | |||
| Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links | |||
| Maintain active participation in relevant networks | |||
| Maintain information on the organisation's range of services | |||
| Respond to information requests from other organisations as appropriate | |||
| Maintain knowledge of and access to internal means of support within own organisation | |||
| Provide information and resources to support community groups as appropriate | |||
| Ensure materials and resources provided are relevant and current | |||
| Seek feedback on the materials and resources and use in developing future materials and resources | |||
| Define the type and level of support to be provided and negotiate with the relevant organisation | |||
| Maintain appropriate support and contact with people referred | |||
| Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures | |||
| Develop and negotiate longer term plans to assist services to operate self-sufficiently |
Forms
Assessment Cover Sheet
CHCNET404A - Facilitate links with other services
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCNET404A - Facilitate links with other services
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: