The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

Assessment must include the worker interacting and cooperating with the normal range of other workers from the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace environment

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Roles and responsibilities of self and others in the workplace

Grievance procedures of the organisation

Worker's rights and responsibilities as outlined in awards, workplace agreements, legislation etc.

Working conditions as outlined in award, workplace agreement, policy manuals etc

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate knowledge of and adherence to own and others roles and responsibilities in the workplace

Work cooperatively with other workers

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply positive communication skills including active listening and appropriate use of body language

Demonstrate language, literacy and numeracy competence appropriate to the requirements of the organisation, job role and client group, including:

language skills such as asking questions, clarifying, listening for instructions

language used may be English or a community language

Use basic workplace technology and equipment in line with workplace requirements and instructions

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Co-workers may include:

Other staff

Unpaid workers

Students on placements

Resources workers

Ancillary staff

Staff from other related organisations/agencies

Information which could be communicated with co-workers includes:

Suggestions about the service

Equipment or materials required

Relevant information about a client

Opinions and suggestions

Communication may be in:

English

Community language as required by the workplace

Workload plan may be recorded in the following manner:

On whiteboards

On rosters

In diaries

In verbal instructions