- CHCORG405D - Maintain an effective work environment
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCORG405D Mapping and Delivery Guide
Maintain an effective work environment
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | CHCORG405D - Maintain an effective work environment |
|---|---|---|---|
| Description | This unit describes the knowledge and skills required to meet individual responsibilities within a work group | ||
| Employability Skills | This unit contains Employability Skills | ||
| Learning Outcomes and Application | The skills described in this unit may be applied across a range of community services workplace contexts | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | Not Applicable | ||
| Competency Field | |||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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| Elements of Competency | Performance Criteria | |||||||
| Element: Work to achieve identified outcomes |
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| Element: desired outcomes are achieved | ||||||||
| Element: objectives are met | ||||||||
| Element: agreed timeframes are met | ||||||||
| Element: compliance with relevant guidelines and procedures | ||||||||
| Element: contingencies are managed | ||||||||
| Element: duty of care responsibilities are met | ||||||||
| Element: ethical practice | ||||||||
| Element: the work of the organisation is promoted |
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| Element: Establish and maintain appropriate work relationships |
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| Element: Facilitate operation of the workgroup |
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| Element: Review and develop own performance |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions Assessment may be conducted over one or more occasions |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resource requirements for assessment of this unit include access to: an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment |
Method of assessment: | Assessment may include observations, questioning and evidence gathered from the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Effective team management Importance of principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability Legislation relevant to organisation and work carried out Organisation mission, philosophy, organisation structure, policies and procedures |
Essential skills: It is critical that the candidate demonstrate the ability to: Demonstrate effective team operation Manage conflict Meet legal, legislative and industrial requirements Undertake assessment of own training and development In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills in: team building time management and prioritising work planning and evaluation effective communication and interpersonal relationship motivating, directing and facilitating a work team or group Take into account opportunities to address waste minimisation, environmental responsibility and sustainable practice issues, including appropriate practices to ensure efficient use of resources Utilise relevant information technology and workplace equipment effectively in line with occupational health and safety (OHS) guidelines |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Team includes: | Formal and informal arrangements Workgroups including members from outside the organisation |
The context for creating, maintaining and enhancing productive working relationships includes with: | Clients Peers Significant others Staff for whom worker is responsible Supervisors Unpaid workers |
Guidelines and procedures include: | Equal employment opportunity First aid Grievance management Harassment Infection control Occupational health and safety Workplace behaviours |
Creating, maintaining and enhancing productive working relationships will be carried out within requirements established by: | Organisation policy, procedures and standards State and commonwealth legislation |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Define and agree own work roles and responsibilities with appropriate people | |||
| Develop and implement work plans to ensure: | |||
| Where appropriate to work role, incorporate understanding of relevant legislation and awards into workplace practices and decisions | |||
| Where relevant to work role, provide unpaid workers and others with appropriate training, briefing and supervision | |||
| Where problems arise in meeting work plans, take appropriate action to re-negotiate or seek assistance | |||
| Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of organisation objectives and promotion of the community services industry | |||
| Demonstrate consideration of the full range of individual and cultural differences in workplace relations | |||
| Deal with any issues related to well being of work colleagues promptly and in accordance with organisation procedures | |||
| Handle potential and actual conflicts in the workplace to minimise disruption | |||
| Actively participate in all team processes to ensure team objectives are met | |||
| Ensure individual responsibilities within team are achieved to identified standards and timeframes | |||
| Appropriately inform individuals for whom you are responsible of workplace performance standards | |||
| Develop and use range of own skills and knowledge as required to enhance team performance | |||
| Apply appropriate effort to maximise effective communication and to ensure resolution of issues within the team and conflict | |||
| Regularly monitor own performance against workplans, organisation objectives and client needs | |||
| Seek out and access opportunities for formal and informal development of skills and knowledge to optimise performance |
Forms
Assessment Cover Sheet
CHCORG405D - Maintain an effective work environment
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCORG405D - Maintain an effective work environment
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: