Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCORG525C Mapping and Delivery Guide
Recruit and coordinate volunteers

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCORG525C - Recruit and coordinate volunteers
Description This unit describes the knowledge and skills required to develop and support volunteer workers in an agencyThis unit describes the knowledge and skills required to develop and support volunteer workers in an agency
Employability Skills This unit contains Employability SkillsThis unit contains Employability Skills
Learning Outcomes and Application The skills described in this unit may be applied across a range of community services workplace contextsThe skills described in this unit may be applied across a range of community services workplace contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify the need and roles for volunteers in the organisation
  • Identify potential roles for volunteers
  • Discuss roles and reach agreement with management
  • Develop role descriptions
  • Identify processes to support volunteers
       
Element: Recruit volunteers
  • Seek volunteers through advertising in relevant media and community networks
  • Arrange and complete interviews with potential volunteers
  • Make selections and advise management
  • Advise successful volunteers of their selection
  • Where necessary, maintain a waiting list of appropriate applicants
  • Implement an on-going recruitment program as required
       
Element: Provide orientation to the organisation
  • Provide volunteers with an orientation to the organisation
  • Provide training for specific role in a manner appropriate to organisation needs and resources
       
Element: On-going support of volunteers is provided
  • Establish regular meetings of volunteers
  • Regularly review roles and performance
  • Provide individual support and debriefing when necessary
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit can be assessed in the community or in a simulation which relates closely to the experience of the workplace and the community

Consistency in performance should consider the volunteer recruitment and coordination requirements of the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace or community where assessment can take place

simulation of realistic workplace or community setting for assessment

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit

These include knowledge of:

The impact of cultural or community attitudes on appropriate roles, relationships and approaches of the volunteer worker

The implications of differences in attitudes and values in working in the agency

Relevant legislation and public policies relating to the employment of unpaid workers

Essential skills:

It is critical that the candidate demonstrate the ability to:

Undertake volunteer recruitment and coordination to meet both the needs of the organisation and support requirements for volunteer roles

In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills

These include the ability to:

Demonstrate application of skills in:

coordination of people, processes and information

provision of support to a diverse range of people

conflict resolution/negotiation and mediation

cross cultural communication and negotiation

verbal and written communication

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Volunteers may include:

Unpaid workers who are in paid employment elsewhere

Unpaid workers who are not in paid employment

Roles for volunteers may include:

Agency management

Direct service including reception, telephone advice lines, service user support

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify potential roles for volunteers 
Discuss roles and reach agreement with management 
Develop role descriptions 
Identify processes to support volunteers 
Seek volunteers through advertising in relevant media and community networks 
Arrange and complete interviews with potential volunteers 
Make selections and advise management 
Advise successful volunteers of their selection 
Where necessary, maintain a waiting list of appropriate applicants 
Implement an on-going recruitment program as required 
Provide volunteers with an orientation to the organisation 
Provide training for specific role in a manner appropriate to organisation needs and resources 
Establish regular meetings of volunteers 
Regularly review roles and performance 
Provide individual support and debriefing when necessary 

Forms

Assessment Cover Sheet

CHCORG525C - Recruit and coordinate volunteers
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCORG525C - Recruit and coordinate volunteers

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: