Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCPRP004 Mapping and Delivery Guide
Promote and represent the service

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCPRP004 - Promote and represent the service
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to promote and represent the organisation to the community, including developing responses to negative publicity and perception.The unit applies to work in all industry sectors, and to individuals who work with significant autonomy, most likely in management roles. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Promote the service to the community
  • Identify, access and analyse information that informs promotional activities
  • Identify and target community stakeholders and their particular interests
  • Provide accurate and positive information to the community about the service
  • Facilitate opportunities for the community to view and contribute to the service
  • Target communications to areas where the profile needs raising or clarifying
  • Prepare and use community information materials and resources
  • Develop information campaigns to address particular issues
  • Encourage staff to participate in appropriate forums
       
Element: Represent the service
  • Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role
  • Promote the organisation consistently to external bodies that affect service operations, role and funding
  • Identify and use opportunities for promotion constructively
  • Respond to, and follow up questions and concerns about the service
  • Represent the service’s need for resources to appropriate forums and organisations
  • Represent the perspective and experience of the service to relevant forums and organisations
       
Element: Respond to negative publicity and perceptions
  • Seek advice from stakeholders and supporters in the community
  • Nominate a spokesperson to represent the service
  • Ensure communications used do not exacerbate existing negative perceptions
  • Review organisation policies in light of issues raised
  • Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Promote the service to the community

1.1 Identify, access and analyse information that informs promotional activities

1.2 Identify and target community stakeholders and their particular interests

1.3 Provide accurate and positive information to the community about the service

1.4 Facilitate opportunities for the community to view and contribute to the service

1.5 Target communications to areas where the profile needs raising or clarifying

1.6 Prepare and use community information materials and resources

1.7 Develop information campaigns to address particular issues

1.8 Encourage staff to participate in appropriate forums

2. Represent the service

2.1 Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role

2.2 Promote the organisation consistently to external bodies that affect service operations, role and funding

2.3 Identify and use opportunities for promotion constructively

2.4 Respond to, and follow up questions and concerns about the service

2.5 Represent the service’s need for resources to appropriate forums and organisations

2.6 Represent the perspective and experience of the service to relevant forums and organisations

3. Respond to negative publicity and perceptions

3.1 Seek advice from stakeholders and supporters in the community

3.2 Nominate a spokesperson to represent the service

3.3 Ensure communications used do not exacerbate existing negative perceptions

3.4 Review organisation policies in light of issues raised

3.5 Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Promote the service to the community

1.1 Identify, access and analyse information that informs promotional activities

1.2 Identify and target community stakeholders and their particular interests

1.3 Provide accurate and positive information to the community about the service

1.4 Facilitate opportunities for the community to view and contribute to the service

1.5 Target communications to areas where the profile needs raising or clarifying

1.6 Prepare and use community information materials and resources

1.7 Develop information campaigns to address particular issues

1.8 Encourage staff to participate in appropriate forums

2. Represent the service

2.1 Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role

2.2 Promote the organisation consistently to external bodies that affect service operations, role and funding

2.3 Identify and use opportunities for promotion constructively

2.4 Respond to, and follow up questions and concerns about the service

2.5 Represent the service’s need for resources to appropriate forums and organisations

2.6 Represent the perspective and experience of the service to relevant forums and organisations

3. Respond to negative publicity and perceptions

3.1 Seek advice from stakeholders and supporters in the community

3.2 Nominate a spokesperson to represent the service

3.3 Ensure communications used do not exacerbate existing negative perceptions

3.4 Review organisation policies in light of issues raised

3.5 Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Identify, access and analyse information that informs promotional activities 
Identify and target community stakeholders and their particular interests 
Provide accurate and positive information to the community about the service 
Facilitate opportunities for the community to view and contribute to the service 
Target communications to areas where the profile needs raising or clarifying 
Prepare and use community information materials and resources 
Develop information campaigns to address particular issues 
Encourage staff to participate in appropriate forums 
Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role 
Promote the organisation consistently to external bodies that affect service operations, role and funding 
Identify and use opportunities for promotion constructively 
Respond to, and follow up questions and concerns about the service 
Represent the service’s need for resources to appropriate forums and organisations 
Represent the perspective and experience of the service to relevant forums and organisations 
Seek advice from stakeholders and supporters in the community 
Nominate a spokesperson to represent the service 
Ensure communications used do not exacerbate existing negative perceptions 
Review organisation policies in light of issues raised 
Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues 

Forms

Assessment Cover Sheet

CHCPRP004 - Promote and represent the service
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCPRP004 - Promote and represent the service

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: