Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCPWK002 Mapping and Delivery Guide
Contribute to the continuous improvement of mental health services for consumers and carers

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCPWK002 - Contribute to the continuous improvement of mental health services for consumers and carers
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to gather information and contribute to the continuous improvement of services for consumers and carers. This unit applies to peer work with individuals affected by a mental illness in a range of work contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Identify areas for service improvement
  • Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services
  • Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement
  • Consult with stakeholders to identify available service options, service gaps and any access issues
  • Consult with stakeholders to identify culturally appropriate systems and services
  • Maintain data collection according to organisation policy and procedures
       
Element: Contribute to service improvements
  • Collect and provide consumer and carer feedback about service provision to facilitate improvement to services
  • Compile and provide relevant information about possible improvements to services
  • Promote the development of linkages and coordination between service providers
  • Participate in the development of new systems and processes that promote continuity of care
  • Promote service delivery that is visible, accessible and culturally relevant
  • Respond appropriately to indications of neglect or abuse in service delivery
       
Element: Participate in activities that support the development of the peer workforce
  • Maintain knowledge of research on current trends and resources as they relate to the peer workforce
  • Engage in professional development activities to improve own practice
  • Establish communication and information sharing processes between service providers
  • Establish and maintain connections with consumer and carer networks and/or organisations
  • Promote effective systems to support the ongoing development of a peer work force
       
Element: Contribute to service review and evaluation
  • Support consumer and carer initiatives
  • Identify methods of evaluation and research that are consumer and carer friendly
  • Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas for service improvement

1.1 Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services

1.2 Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement

1.3 Consult with stakeholders to identify available service options, service gaps and any access issues

1.4 Consult with stakeholders to identify culturally appropriate systems and services

1.5 Maintain data collection according to organisation policy and procedures

2. Contribute to service improvements

2.1 Collect and provide consumer and carer feedback about service provision to facilitate improvement to services

2.2 Compile and provide relevant information about possible improvements to services

2.3 Promote the development of linkages and coordination between service providers

2.4 Participate in the development of new systems and processes that promote continuity of care

2.5 Promote service delivery that is visible, accessible and culturally relevant

2.6 Respond appropriately to indications of neglect or abuse in service delivery

3. Participate in activities that support the development of the peer workforce

3.1 Maintain knowledge of research on current trends and resources as they relate to the peer workforce

3.2 Engage in professional development activities to improve own practice

3.3 Establish communication and information sharing processes between service providers

3.4 Establish and maintain connections with consumer and carer networks and/or organisations

3.5 Promote effective systems to support the ongoing development of a peer work force

4. Contribute to service review and evaluation

4.1 Support consumer and carer initiatives

4.2 Identify methods of evaluation and research that are consumer and carer friendly

4.3 Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas for service improvement

1.1 Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services

1.2 Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement

1.3 Consult with stakeholders to identify available service options, service gaps and any access issues

1.4 Consult with stakeholders to identify culturally appropriate systems and services

1.5 Maintain data collection according to organisation policy and procedures

2. Contribute to service improvements

2.1 Collect and provide consumer and carer feedback about service provision to facilitate improvement to services

2.2 Compile and provide relevant information about possible improvements to services

2.3 Promote the development of linkages and coordination between service providers

2.4 Participate in the development of new systems and processes that promote continuity of care

2.5 Promote service delivery that is visible, accessible and culturally relevant

2.6 Respond appropriately to indications of neglect or abuse in service delivery

3. Participate in activities that support the development of the peer workforce

3.1 Maintain knowledge of research on current trends and resources as they relate to the peer workforce

3.2 Engage in professional development activities to improve own practice

3.3 Establish communication and information sharing processes between service providers

3.4 Establish and maintain connections with consumer and carer networks and/or organisations

3.5 Promote effective systems to support the ongoing development of a peer work force

4. Contribute to service review and evaluation

4.1 Support consumer and carer initiatives

4.2 Identify methods of evaluation and research that are consumer and carer friendly

4.3 Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services 
Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement 
Consult with stakeholders to identify available service options, service gaps and any access issues 
Consult with stakeholders to identify culturally appropriate systems and services 
Maintain data collection according to organisation policy and procedures 
Collect and provide consumer and carer feedback about service provision to facilitate improvement to services 
Compile and provide relevant information about possible improvements to services 
Promote the development of linkages and coordination between service providers 
Participate in the development of new systems and processes that promote continuity of care 
Promote service delivery that is visible, accessible and culturally relevant 
Respond appropriately to indications of neglect or abuse in service delivery 
Maintain knowledge of research on current trends and resources as they relate to the peer workforce 
Engage in professional development activities to improve own practice 
Establish communication and information sharing processes between service providers 
Establish and maintain connections with consumer and carer networks and/or organisations 
Promote effective systems to support the ongoing development of a peer work force 
Support consumer and carer initiatives 
Identify methods of evaluation and research that are consumer and carer friendly 
Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence 

Forms

Assessment Cover Sheet

CHCPWK002 - Contribute to the continuous improvement of mental health services for consumers and carers
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCPWK002 - Contribute to the continuous improvement of mental health services for consumers and carers

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: