Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCSOH004 Mapping and Delivery Guide
Manage housing allocations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCSOH004 - Manage housing allocations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to administer housing allocation.This unit applies to work in a social housing context. Workers will be required to exercise judgement and sensitivity when working with clients, within clearly defined processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Match resources to client needs
  • Interview client to identify needs in accordance with organisation requirements and standards
  • Assess client needs against the organisation’s products and services
  • Advise client of outcome according to organisation procedures
       
Element: Manage re-housing applications
  • Conduct an interview to determine eligibility for re-housing
  • Read and review client’s supporting documentation according to organisation procedures
  • Assess re-housing approvals to ensure they are in line with current guidelines
  • Advise clients of re-housing decision and appeals rights if declined
  • Offer alternative options to clients if re-housing is declined
  • Review eligibility
  • Document decision according to organisation procedures
       
Element: Coordinate tenant relocation during redevelopment, decanting or emergency
  • Liaise with client and relevant agencies and community workers to assess relocation options and client needs
  • Organise physical re-location in accordance with organisation policy and procedures
       
Element: Implement priority housing criteria
  • Identify critical elements of applications
  • Read and assess previous tenancy records
  • Make appropriate referrals to outside agencies according to organisation procedures
  • Record client outcomes in relation to organisation procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Match resources to client needs

1.1 Interview client to identify needs in accordance with organisation requirements and standards

1.2 Assess client needs against the organisation’s products and services

1.3 Advise client of outcome according to organisation procedures

2. Manage re-housing applications

2.1 Conduct an interview to determine eligibility for re-housing

2.2 Read and review client’s supporting documentation according to organisation procedures

2.3 Assess re-housing approvals to ensure they are in line with current guidelines

2.4 Advise clients of re-housing decision and appeals rights if declined

2.5 Offer alternative options to clients if re-housing is declined

2.6 Review eligibility

2.7 Document decision according to organisation procedures

3. Coordinate tenant relocation during redevelopment, decanting or emergency

3.1 Liaise with client and relevant agencies and community workers to assess relocation options and client needs

3.2 Organise physical re-location in accordance with organisation policy and procedures

4. Implement priority housing criteria

4.1 Identify critical elements of applications

4.2 Read and assess previous tenancy records

4.3 Make appropriate referrals to outside agencies according to organisation procedures

4.4 Record client outcomes in relation to organisation procedures

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Match resources to client needs

1.1 Interview client to identify needs in accordance with organisation requirements and standards

1.2 Assess client needs against the organisation’s products and services

1.3 Advise client of outcome according to organisation procedures

2. Manage re-housing applications

2.1 Conduct an interview to determine eligibility for re-housing

2.2 Read and review client’s supporting documentation according to organisation procedures

2.3 Assess re-housing approvals to ensure they are in line with current guidelines

2.4 Advise clients of re-housing decision and appeals rights if declined

2.5 Offer alternative options to clients if re-housing is declined

2.6 Review eligibility

2.7 Document decision according to organisation procedures

3. Coordinate tenant relocation during redevelopment, decanting or emergency

3.1 Liaise with client and relevant agencies and community workers to assess relocation options and client needs

3.2 Organise physical re-location in accordance with organisation policy and procedures

4. Implement priority housing criteria

4.1 Identify critical elements of applications

4.2 Read and assess previous tenancy records

4.3 Make appropriate referrals to outside agencies according to organisation procedures

4.4 Record client outcomes in relation to organisation procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Interview client to identify needs in accordance with organisation requirements and standards 
Assess client needs against the organisation’s products and services 
Advise client of outcome according to organisation procedures 
Conduct an interview to determine eligibility for re-housing 
Read and review client’s supporting documentation according to organisation procedures 
Assess re-housing approvals to ensure they are in line with current guidelines 
Advise clients of re-housing decision and appeals rights if declined 
Offer alternative options to clients if re-housing is declined 
Review eligibility 
Document decision according to organisation procedures 
Liaise with client and relevant agencies and community workers to assess relocation options and client needs 
Organise physical re-location in accordance with organisation policy and procedures 
Identify critical elements of applications 
Read and assess previous tenancy records 
Make appropriate referrals to outside agencies according to organisation procedures 
Record client outcomes in relation to organisation procedures 

Forms

Assessment Cover Sheet

CHCSOH004 - Manage housing allocations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCSOH004 - Manage housing allocations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: