Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCSOH005 Mapping and Delivery Guide
Manage tenancy rent and rental arrears
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CHCSOH005 - Manage tenancy rent and rental arrears |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the knowledge and skills required to manage all aspects of tenancy rent and rental arrears. This unit applies to work in a social housing context. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Elements define the essential outcomes | ||||||||
Element: Manage arrears and tenant debt procedures |
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Element: Review client payment history and initiate recovery action |
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Element: Calculate rents and other charges using organisation procedures and appropriate computer information systems | ||||||||
Element: Conduct rent reviews using organisation procedures and fulfilling legal requirements | ||||||||
Element: Discuss rent calculations and rent reviews with tenants and other relevant parties | ||||||||
Element: Document actions in accordance with role and organisation requirements |