Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCSOH006 Mapping and Delivery Guide
Manage vacant properties

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCSOH006 - Manage vacant properties
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage rental properties which have become vacant. This unit applies to work undertaken in a social housing context within clearly defined organisational processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Manage vacancies
  • Implement allocations management policy to ensure targets are met for rehousing, immediate housing and wait-turn housing
  • Minimise rent loss through prompt restoration
  • Determine allocation, disposal or redevelopment of a vacant property using total asset management principles
       
Element: Manage abandoned properties and goods
  • Confirm abandonment of property by inspection, and action according to current Residential Tenancies Act
  • Assess abandoned goods and vehicles and arrange storage or disposal in accordance with the current Residential Tenancies Act
       
Element: Assess and manage property condition
  • Undertake pre-vacation and post-vacation reports
  • Identify and calculate client charge items and discuss with tenant to obtain commitment
  • Void property and update computer system
  • Prepare advice of vacant dwellings
  • Identify and arrange necessary repairs and cleaning and raise orders on computer system
  • Prepare final inspection and property condition report
  • Raise debit notes
       
Element: Identify vacant properties and implement arrears management procedures
  • Provide written acknowledgment of advice to tenant, including calculation of balance of account at cessation date
  • Employ police and/or security services regarding vandalism where necessary
  • Manage security of property in accordance with organisation procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage vacancies

1.1 Implement allocations management policy to ensure targets are met for rehousing, immediate housing and wait-turn housing

1.2 Minimise rent loss through prompt restoration

1.3 Determine allocation, disposal or redevelopment of a vacant property using total asset management principles

2. Manage abandoned properties and goods

2.1 Confirm abandonment of property by inspection, and action according to current Residential Tenancies Act

2.2 Assess abandoned goods and vehicles and arrange storage or disposal in accordance with the current Residential Tenancies Act

3. Assess and manage property condition

3.1 Undertake pre-vacation and post-vacation reports

3.2 Identify and calculate client charge items and discuss with tenant to obtain commitment

3.3 Void property and update computer system

3.4 Prepare advice of vacant dwellings

3.5 Identify and arrange necessary repairs and cleaning and raise orders on computer system

3.6 Prepare final inspection and property condition report

3.7 Raise debit notes

4. Identify vacant properties and implement arrears management procedures

4.1 Provide written acknowledgment of advice to tenant, including calculation of balance of account at cessation date

4.2 Employ police and/or security services regarding vandalism where necessary

4.3 Manage security of property in accordance with organisation procedures

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage vacancies

1.1 Implement allocations management policy to ensure targets are met for rehousing, immediate housing and wait-turn housing

1.2 Minimise rent loss through prompt restoration

1.3 Determine allocation, disposal or redevelopment of a vacant property using total asset management principles

2. Manage abandoned properties and goods

2.1 Confirm abandonment of property by inspection, and action according to current Residential Tenancies Act

2.2 Assess abandoned goods and vehicles and arrange storage or disposal in accordance with the current Residential Tenancies Act

3. Assess and manage property condition

3.1 Undertake pre-vacation and post-vacation reports

3.2 Identify and calculate client charge items and discuss with tenant to obtain commitment

3.3 Void property and update computer system

3.4 Prepare advice of vacant dwellings

3.5 Identify and arrange necessary repairs and cleaning and raise orders on computer system

3.6 Prepare final inspection and property condition report

3.7 Raise debit notes

4. Identify vacant properties and implement arrears management procedures

4.1 Provide written acknowledgment of advice to tenant, including calculation of balance of account at cessation date

4.2 Employ police and/or security services regarding vandalism where necessary

4.3 Manage security of property in accordance with organisation procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Implement allocations management policy to ensure targets are met for rehousing, immediate housing and wait-turn housing 
Minimise rent loss through prompt restoration 
Determine allocation, disposal or redevelopment of a vacant property using total asset management principles 
Confirm abandonment of property by inspection, and action according to current Residential Tenancies Act 
Assess abandoned goods and vehicles and arrange storage or disposal in accordance with the current Residential Tenancies Act 
Undertake pre-vacation and post-vacation reports 
Identify and calculate client charge items and discuss with tenant to obtain commitment 
Void property and update computer system 
Prepare advice of vacant dwellings 
Identify and arrange necessary repairs and cleaning and raise orders on computer system 
Prepare final inspection and property condition report 
Raise debit notes 
Provide written acknowledgment of advice to tenant, including calculation of balance of account at cessation date 
Employ police and/or security services regarding vandalism where necessary 
Manage security of property in accordance with organisation procedures 

Forms

Assessment Cover Sheet

CHCSOH006 - Manage vacant properties
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCSOH006 - Manage vacant properties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: