Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCYTH407D Mapping and Delivery Guide
Respond to critical situations

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCYTH407D - Respond to critical situations
Description This unit describes the knowledge and skills required to maintain safety through effective response to potential or actual critical situations
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit applies to staff working in specialist services and in residential work sites or in the community
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Minimise the impact of critical incidents
  • Respond to incidents confidently, effectively, appropriately and in accordance with agreed processes
  • Identify the possible causes of incidents and assess these for relevance to the safety and welfare of young people and the service environment
  • Identify and provide information on potential responses to the appropriate team members for action and support
  • Request assistance clearly and promptly
  • Use protective strategies according to instructions and procedures
       
Element: Prevent escalation of violent behaviour
  • Routinely monitor person's behaviour pattern to ensure aggressive or abusive behaviour minimised
  • Develop plan of care outlining ways to prevent, and respond to clients expressions of violence against self or others, communicate it to relevant personnel and implement the plan
  • Respond to crisis situations in a manner that promotes calm and reassurance
  • Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations
  • Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all
  • Administer first aid and other assistance as necessary
       
Element: Secure the safety of clients
  • Anticipate potential causes of conflict and harmful behaviour and make respond appropriately, to prevent escalation
  • Use calm, confident and assertive communication to establish positive personal interaction and exchange information
  • Provide information designed to promote positive decision-making based on the relationship between actions and consequences
  • Provide information to all relevant individuals in a clear, accurate and comprehensive manner
  • Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved
  • In responses and emergency action, give priority to the protection of individuals from severe harm
  • Ensure use of force for maintenance of safety complies with procedures and is applied with minimum force to establish control
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions

Because of the unpredictable factors included in this unit, assessment in the workplace may depend on indirect or supplementary evidence, particularly the use of simulations and practice drills

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to a workplace or accurately simulated environment for assessment

Method of assessment:

Knowledge testing and simulation exercises conducted in a training program

Knowledge testing through questioning on performance and contingency scenarios

Observation of performance in routine workplace activities

Documentation and products produced as part of routine work activities

Observation and documentation from specially conducted assignments based on routine work requirements

Observations from supervisors, colleagues, clients and specialist support agencies


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Organisation's policies, guidelines and procedures related to monitoring the safety and welfare of young people and preventing and responding to incidents risk taking behaviour

Team roles and responsibilities and reporting requirements

Responsibilities of child protection reporting and duty of care

Teamwork principles and strategies

First aid techniques

Principles of effective communication for counselling, risk assessment, negotiation, mediation and information management

Organisation's reporting procedures and format

Code of conduct

Emergency protocols

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate knowledge and application of organisation policies and procedures for responding to critical situations

Demonstrate knowledge and relevance of statutory obligations and duty of care including child protection reporting

Assess risks to client safety and welfare and selecting approved and effective responses

Use effective communication skills and techniques under pressure

Use protective and first aid techniques and equipment

Demonstrate knowledge of organisation's delegations, accountability and reporting processes related to critical situations

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of effective communication skills across a range of situations relevant to the work role

Maintain documentation as required, including effective use of relevant information technology in line with occupational health and safety (OHS) guidelines

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Critical situations will include actions and events:

From others which jeopardise the safety and welfare of young people

Which jeopardise the safety and welfare of the public

Which jeopardise the safety and welfare of staff and colleagues

Issues of child protection

Criminal actions

From themselves (including self-harm and suicidal behaviour)

Response and action designed to minimise risk may include:

Separation/isolation/searches

Defusing strategies

Counselling

Specialists/experts

Intervention or mediation

Special intervention

Cultural support specialists

Referrals

Negotiation

Specialist response teams

Incidents or conflict may include:

Potential or actual causes

Young people expressing violence towards themselves or others

Young people experiencing violence

Intense anger or despair

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Respond to incidents confidently, effectively, appropriately and in accordance with agreed processes 
Identify the possible causes of incidents and assess these for relevance to the safety and welfare of young people and the service environment 
Identify and provide information on potential responses to the appropriate team members for action and support 
Request assistance clearly and promptly 
Use protective strategies according to instructions and procedures 
Routinely monitor person's behaviour pattern to ensure aggressive or abusive behaviour minimised 
Develop plan of care outlining ways to prevent, and respond to clients expressions of violence against self or others, communicate it to relevant personnel and implement the plan 
Respond to crisis situations in a manner that promotes calm and reassurance 
Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations 
Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all 
Administer first aid and other assistance as necessary 
Anticipate potential causes of conflict and harmful behaviour and make respond appropriately, to prevent escalation 
Use calm, confident and assertive communication to establish positive personal interaction and exchange information 
Provide information designed to promote positive decision-making based on the relationship between actions and consequences 
Provide information to all relevant individuals in a clear, accurate and comprehensive manner 
Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved 
In responses and emergency action, give priority to the protection of individuals from severe harm 
Ensure use of force for maintenance of safety complies with procedures and is applied with minimum force to establish control 

Forms

Assessment Cover Sheet

CHCYTH407D - Respond to critical situations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCYTH407D - Respond to critical situations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: