Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPACC4004 Mapping and Delivery Guide
Communicate effectively as an access consultant

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPACC4004 - Communicate effectively as an access consultant
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to communicate effectively with clients and stakeholders involved in the provision of access consulting services. Access consultants are required to communicate effectively about compliance with the Disability Discrimination Act (DDA) Premises Standards, the Building Code of Australia (BCA), and applicable commonwealth, state and territory legislation with respect to access to buildings and services for people with disabilities.The unit supports the full range of access consulting services carried out in an environment where suitable methods of communication are vital to the efficient assessment of facilities and services. It applies to access consultants working without supervision to ensure effective relationships between themselves, clients and other stakeholders are maintained.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

communication equipment required to provide the information and advice specified in the performance evidence

computer and software to access, retrieve, store and distribute information

specifications:

legislation, codes and Australian standards applicable to the specific area of work and relating to the provision of access for people with disabilities

relationships, including consultation with:

diverse range of clients

sources of information, including regulatory authorities

colleagues.

Timeframe:

communication of information or advice within timeframes specified by the workplace.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate effectively with clients and other stakeholders.
  • Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements.
  • Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards.
  • Information is provided to clients and other stakeholders according to legislative and organisational requirements.
  • Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes.
  • Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice.
       
Element: Communicate effectively to support work outcomes.
  • Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements.
  • Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements.
       
Element: Maintain workplace records and documentation.
  • Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements.
  • Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation.
  • Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Communicate effectively with clients and other stakeholders.

1.1.

Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements.

1.2.

Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards.

1.3.

Information is provided to clients and other stakeholders according to legislative and organisational requirements.

1.4.

Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes.

1.5.

Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice.

2.

Communicate effectively to support work outcomes.

2.1.

Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements.

2.2.

Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements.

3.

Maintain workplace records and documentation.

3.1.

Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements.

3.2.

Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation.

3.3.

Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide three different pieces of information or advice to clients or other stakeholders on issues relating to the provision of access and access compliance requirements, in which the work must include:

collecting information in preparation for provision of information or advice

ensuring that legislative, organisational, client or stakeholder requirements are identified and addressed

using three of the following different forms of verbal or non-verbal communication when providing the above information or advice:

formal hard copy written correspondence with client, such as a memorandum

informal electronic written correspondence with colleague or client, such as email

verbal communication with client or stakeholder, with written follow-up

facilitating a meeting with client or stakeholder

recording, storing, maintaining and updating client and other stakeholder data and documentation relating to the above communication.

The above access-related information or advice must:

reflect client or stakeholder information requirements

be communicated in plain English

meet organisational requirements, including format and timeframes.

During the above communication, the person must use effective interpersonal communication techniques with clients and stakeholders, including:

using language that is accurate, articulate and concise

confirming and eliciting information

demonstrating active listening to clarify and confirm understanding

controlling tone of voice and body language

using culturally aware language and concepts

demonstrating flexibility and willingness to negotiate

presenting options and consequences

providing constructive feedback

seeking feedback to confirm understanding of needs

summarising and paraphrasing to check understanding

using effective presentation aids where required, such as audiovisual slides, diagrams, photographs and pictures.

In communicating the above information or advice, the person must interpret:

legislation, codes and standards relating to access for people with disabilities

impact of the full range of disabilities and the limitations that each disability places on the individual’s ability to access the environment

how the full range of environmental barriers impacts on people with a range of disabilities and impairments.

On a further separate occasion, the person must communicate effectively with colleagues to achieve workplace objectives relating to disability access, applying negotiation or conflict resolution techniques to resolve issues or conflict.

A person demonstrating competency in this unit must demonstrate knowledge of:

key requirements of legislation, codes and Australian standards applicable to the specific area of work and relating to the provision of access for people with disabilities, including:

anti-discrimination legislation and regulations

Australian standards relating to accessibility

building legislation

Disability Discrimination Act (DDA)

DDA Premises Standards

DDA Transport Standards

interpersonal communication techniques as specified in the performance evidence

disability awareness to inform application of legislation, including:

range of disabilities to be considered when conducting assessment

disability-specific physical barriers to accessing building and its facilities

disability-specific minimum legislative and regulatory requirements for enhancing building accessibility

key requirements of professional code of practice for access consultants

organisational requirements relating to communicating effectively as an access consultant, including:

client service standards

organisational communication processes and protocols

privacy, confidentiality and security requirements

processes for recording data and administering records

processes for writing reports and other workplace documentation

quality assurance requirements

procedures for sourcing and accessing documentation to meet the requirements of access standards, codes and legislation

roles, responsibilities and duties of access consultants relating to communicating information and advice.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Communicate effectively with clients and other stakeholders.

1.1.

Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements.

1.2.

Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards.

1.3.

Information is provided to clients and other stakeholders according to legislative and organisational requirements.

1.4.

Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes.

1.5.

Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice.

2.

Communicate effectively to support work outcomes.

2.1.

Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements.

2.2.

Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements.

3.

Maintain workplace records and documentation.

3.1.

Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements.

3.2.

Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation.

3.3.

Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Required information must:

reflect information relating to access consulting work processes, including:

codes of practice and legislative requirements

disability awareness

include at least one of the following:

online or electronic information, such as computer files

hard copy client history files, such as plans, drawings, specifications and previous reports.

Appropriate sources must include:

Australian standards

BCA, including updates and interpretations

building certifier requirements

clients and other stakeholders

commonwealth, state and territory, and local government legislation and regulations, including:

building

environmental

commonwealth, state and territory human rights, equal opportunity, and disability discrimination agencies

DDA, and state and territory anti-discrimination legislation and regulations

electrical and plumbing codes

enterprise operating procedures

industry codes of practice and ethics

product manufacturers’ technical manuals and data sheets

workplace codes of practice.

Clients and other stakeholders must include at least one of the following:

agents or agent representatives

builders and allied trades people

building architects and designers

building owners and occupiers

building certifiers

engineers

commonwealth, state and territory, and local government authorities

industry associations

maintenance providers

manufacturers and suppliers of disability access products

project managers and site managers.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements. 
Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards. 
Information is provided to clients and other stakeholders according to legislative and organisational requirements. 
Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes. 
Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice. 
Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements. 
Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements. 
Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements. 
Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation. 
Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements. 

Forms

Assessment Cover Sheet

CPPACC4004 - Communicate effectively as an access consultant
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPACC4004 - Communicate effectively as an access consultant

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: