Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPACC4009A Mapping and Delivery Guide
Conduct a transport premises access audit

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CPPACC4009A - Conduct a transport premises access audit
Description This unit specifies the competency required to perform inspections of transport premises to assess accessibility. The inspections may be conducted for the purposes of upgrading existing transport premises and for providing recommendations on new transport facilities.The access audit report will provide a description of accessibility, advice on compliance with existing legislation and usability by people with disabilities, and where necessary suggestions for corrective action.The unit requires the ability to communicate with transport providers and operators on the interpretation and implementation of the Disability Discrimination Act (DDA), DDA Transport Standard and relevant building legislation.The access consultant may either work alone or as a member of a team.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency supports the access consulting service of providing advice on transport buildings and conducting access audits to assess the provision of access for people with disabilities.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Respond to client inquiry.
  • The client requesting the transport premises access audit is identified and their authority to act is established in accordance with organisational requirements.
  • Client needs are discussed and confirmed using effective interpersonal skills and communication techniques in accordance with organisational requirements.
  • Personal competence and organisational capability to respond to client needs are determined and assessed.
  • Authority to proceed is negotiated with client and documented in accordance with organisational requirements.
       
Element: Establish client relationship.
  • Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements.
  • A client brief providing the required level of detail is requested in accordance with organisational requirements.
  • Site access arrangements are negotiated and relevant contact person is identified in accordance with client, organisational and legislative requirements.
  • Copies of all relevant plans of the transport premises and associated documentation are obtained.
       
Element: Prepare for the transport premises access audit.
  • A transport premises access audit checklist appropriate to the scale of the audit task is prepared.
  • Personnel required to efficiently conduct the transport premises access audit are assembled and briefed.
  • Tools and equipment required to efficiently conduct the transport premises access audit are assembled.
  • Tools and equipment are calibrated to manufacturers' specifications prior to conducting the transport premises access audit.
  • Transport premises site is accessed in accordance with site access arrangements.
       
Element: Conduct the transport premises access audit.
  • The extent to which the outdoor areas within the property boundary comply with the requirements of the transport legislation for access for people with disabilities is determined.
  • The presence of on-site car parking and the extent to which reserved disability parking is provided are determined.
  • The extent to which paths of travel to and within all spaces of the building comply with access requirements of transport legislation is determined.
  • The fitout of the transport premises required to be accessible for compliance with transport legislation is assessed.
  • Aspects of the property, including car parking, continuous paths of travel and fitout, that do not comply with access requirements of transport legislation are determined.
  • Appropriate strategies for overcoming areas of non-compliance are developed and documented.
       
Element: Prepare the transport premises access audit report.
  • A transport premises access audit report is prepared for the client in accordance with contractual arrangements and organisational requirements.
  • The draft transport premises access audit report is reviewed with appropriate persons in accordance with organisational requirements.
  • Feedback received from the review process is incorporated and the transport premises access audit report is completed.
       
Element: Distribute and store the transport premises access audit report.
  • Transport premises access audit report documentation is prepared in accordance with organisational arrangements.
  • Transport premises access audit report documentation is forwarded to the client in accordance with contractual arrangements.
  • A copy of the transport premises access audit report and associated documentation are recorded and retained for future reference in accordance with organisational and legislative requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so

interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment

interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have

complying with OHS regulations applicable to workplace operations

applying organisational management policies and procedures, including quality assurance requirements

interpreting and applying anti-discrimination legislation for the provision of access

interpreting and applying transport legislation for the provision of access

preparing a transport premises access audit report that complies with legislative requirements and fulfils contractual requirements

reading and interpreting building plans accurately

using measurement tools correctly and recording collected data accurately.

Context of and specific resources for assessment

Resource implications for assessment include:

a registered provider of assessment services

competency standards

assessment materials and tools

suitable assessment venue/equipment

workplace documentation

candidate special requirements

cost and time considerations.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required knowledge and understanding include:

appropriate personal protective equipment (PPE)

commonwealth, state and territory anti-discrimination legislation and regulations

disability awareness

efficient and effective customer service

limitations of work role, responsibility and professional abilities

occupational health and safety (OHS) legislation and procedures

organisational and professional procedures, ethical practices and business standards

privacy legislation and confidentiality requirements

processes for recording data and administering records

relevant commonwealth, state and territory transport and building legislation, local government regulations and Australian standards

report writing

research methods.

Required skills and attributes include:

analytical skills to:

interpret and apply legislative requirements pertaining to disability access

interpret the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment

interpret how the full range of environmental barriers impacts on people with disabilities (who may have any of many impairments)

evaluate the provision of access in relation to legislative requirements

application skills to:

apply relevant codes of practice and other legislative requirements to work processes

apply and adhere to all OHS regulations, policies and processes in the workplace

apply disability awareness to work processes

maintain knowledge of current codes, standards, regulations, practices and industry updates

communication skills to:

explain clearly information on issues relating to the provision of access

identify client needs

consult effectively with clients and colleagues

impart knowledge and ideas through oral, written and visual means

interpersonal skills to:

relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

provide advice in a sensitive and appropriate manner

facilitate change for greater awareness of disability access

analyse own work practices and process outcomes critically

adapt to new workplace situations

literacy skills to:

assess and use workplace information

interpret transport and building industry terminology and jargon

read and understand instructions concerning OHS and the use of equipment, tools and PPE

read and record data

negotiation skills to:

clarify client requirements

establish the contractual conditions with the client

establish the site access arrangements

numeracy skills to:

undertake measurement tasks

perform calculations, such as those necessary to determine the provision of access

organisational skills to:

prepare and administer documentation

implement organisational policies and procedures

respond to customer service expectations

prepare contracts and meet contractual obligations

problem-solving skills to:

develop appropriate strategies for addressing areas of access non-compliance

report-writing skills to:

prepare a transport premises access audit report to meet the contractual requirements of the client

prepare a transport premises access audit report that meets organisational requirements

research skills to:

source information to assist in developing potential solutions to the provision of appropriate access

teamwork skills to:

work effectively with other people

technical skills to:

read and interpret plans

carry out measurements and calculations

select and prepare appropriate tools and equipment in readiness for use in a transport premises access audit

safely handle tools and equipment

technology skills to:

apply information technology and computer skills to prepare working documentation and reports.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Client may include:

architect

owner and manager

building designer

builder

building certifier and surveyor

developer

transport service provider

transport service operator.

Transport premises may include:

passenger use areas of buildings classified by the Building Code of Australia (BCA) as Class 9b Used for Public Transport.

Organisational requirements may be outlined and reflected in:

access and equity policy, principles and practices

business and performance plans

client service policies, procedures and standards

codes of conduct and codes of practice

communication channels and reporting procedures

communication of services offered

complaint and dispute resolution procedures

compliance with legislation, codes and workplace standards

continuous improvement processes and standards

defined resource parameters

duty of care

employer and employee rights and responsibilities

ethical standards

legal policies and guidelines

OHS policies, procedures and programs

organisational mission statement, goals, objectives, plans, systems and processes

policies and procedures relating to the setting of fees and the negotiation and management of contracts

policies and procedures relating to own role, responsibilities and delegation

privacy and confidentiality policies and procedures

quality assurance and/or procedures manuals

records and information management systems and processes

style guides and other guides used to prepare documents.

Interpersonal skills and communication techniques may include:

active listening to clarify and confirm understanding

control of tone of voice and body language

culturally aware/sensitive use of language and concepts

demonstrating flexibility and a willingness to negotiate

presenting options and consequences

providing constructive feedback

reflection

seeking feedback to confirm understanding of needs

summarising and paraphrasing to check understanding

using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)

using language that is:

accurate, articulate and concise

positive, confident and cooperative

verbal or non-verbal.

Legislative requirements may be outlined and reflected in:

relevant commonwealth, state and territory legislation that affects organisational operation:

OHS

building

environmental

equal employment opportunity

industrial relations

transport

anti-discrimination and diversity

Australian standards

Australian Design Rules

industry codes of practice and ethics

local government regulations and by-laws

privacy legislation

quality assurance and certification requirements

trade practices laws and guidelines.

Client brief will include:

written instructions detailing requirements of the access consultant

transport premises plans.

Site access arrangements may include:

access and egress points

keys, passes and security clearances

OHS requirements, including PPE

timing of access.

Relevant contact person may include:

identified contact

owner and manager

site supervisor.

Transport premises access audit checklist may be developed in-house or purchased commercially and may include the following:

transport premises identification and data sheet

minimum requirements summary sheets (spaces and special areas):

parking and passenger set-down zones

site-accessible paths and elements

entrances

building-accessible paths of travel

rooms and spaces (e.g. ticket offices, check-in desks, transit lounges and concourses)

toilets and bathrooms

public address systems

special purpose facilities (e.g. restaurants, medical facilities, shops, money exchange facilities, car rental desks and parking)

special features (e.g. signage, alarms and tactile ground surface indicators)

government regulatory facilities (e.g. customs, quarantine, immigration and security)

historic preservation

technical requirement audit forms:

parking and passenger set-down zones

exterior access paths

ramps

kerb ramps

step ramps

stairs

entrances and exits, including safe havens to await rescue

gates and doors

interior access paths (lobbies and corridors)

platform lifts

lifts

rooms and spaces

assembly areas

toilets and bathrooms

bathtubs and showers

dressing and fitting rooms

signage

tactile ground surface indicators

alarms

drinking fountains

telephones

automated teller machines

public address systems.

transport premises access audit report form.

Transport legislation includes:

Australian Design Rules

Australian standards

BCA

DDA

DDA Transport Standard

local government building regulations

state and territory building legislation.

Appropriate person may include:

another member of the transport premises access audit team

business partner or colleague

staff member.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The client requesting the transport premises access audit is identified and their authority to act is established in accordance with organisational requirements. 
Client needs are discussed and confirmed using effective interpersonal skills and communication techniques in accordance with organisational requirements. 
Personal competence and organisational capability to respond to client needs are determined and assessed. 
Authority to proceed is negotiated with client and documented in accordance with organisational requirements. 
Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements. 
A client brief providing the required level of detail is requested in accordance with organisational requirements. 
Site access arrangements are negotiated and relevant contact person is identified in accordance with client, organisational and legislative requirements. 
Copies of all relevant plans of the transport premises and associated documentation are obtained. 
A transport premises access audit checklist appropriate to the scale of the audit task is prepared. 
Personnel required to efficiently conduct the transport premises access audit are assembled and briefed. 
Tools and equipment required to efficiently conduct the transport premises access audit are assembled. 
Tools and equipment are calibrated to manufacturers' specifications prior to conducting the transport premises access audit. 
Transport premises site is accessed in accordance with site access arrangements. 
The extent to which the outdoor areas within the property boundary comply with the requirements of the transport legislation for access for people with disabilities is determined. 
The presence of on-site car parking and the extent to which reserved disability parking is provided are determined. 
The extent to which paths of travel to and within all spaces of the building comply with access requirements of transport legislation is determined. 
The fitout of the transport premises required to be accessible for compliance with transport legislation is assessed. 
Aspects of the property, including car parking, continuous paths of travel and fitout, that do not comply with access requirements of transport legislation are determined. 
Appropriate strategies for overcoming areas of non-compliance are developed and documented. 
A transport premises access audit report is prepared for the client in accordance with contractual arrangements and organisational requirements. 
The draft transport premises access audit report is reviewed with appropriate persons in accordance with organisational requirements. 
Feedback received from the review process is incorporated and the transport premises access audit report is completed. 
Transport premises access audit report documentation is prepared in accordance with organisational arrangements. 
Transport premises access audit report documentation is forwarded to the client in accordance with contractual arrangements. 
A copy of the transport premises access audit report and associated documentation are recorded and retained for future reference in accordance with organisational and legislative requirements. 

Forms

Assessment Cover Sheet

CPPACC4009A - Conduct a transport premises access audit
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPACC4009A - Conduct a transport premises access audit

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: