Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPACC4014 Mapping and Delivery Guide
Facilitate the development of Disability Discrimination Act Action Plans

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPACC4014 - Facilitate the development of Disability Discrimination Act Action Plans
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to facilitate the development of Disability Discrimination Act (DDA) Action Plans or similar plans required by commonwealth, state and territory legislation and regulations. It involves working with government departments, companies, building owners and service providers to develop DDA Action Plans for lodgement with the Australian Human Rights Commission (AHRC) or to develop similar actions plans based on state and territory legislation for lodgement with the suitable state and territory anti-discrimination agency. Action Plans are intended to improve access for people with disabilities to the services and facilities that an organisation provides, and to improve the level of disability awareness of an organisation’s staff and the accessibility of buildings and grounds.The unit supports access consultants who communicate with building owners and managers, government and regulatory representatives, and service providers on the implementation of the DDA or state and territory anti-discrimination legislation. It applies to access consultants who typically act in an advisory role to the client organisation developing the DDA Action Plan.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

computer and software to access, retrieve, store and distribute plan-specific documentation

specifications:

state and territory anti-discrimination legislation and regulations requiring the completion of Action Plans or similar documents

Australian standards relating to accessibility

Building Code of Australia

Disability Discrimination Act (DDA)

DDA Premises Standards

AHRC guidelines for registered DDA Action Plans

international standards relating to accessibility

WHS legislation and procedures

relationships, including consultation with:

building owners and managers

regulatory authorities, including state, territory and local government representatives

government departments and agencies

service providers

colleagues.

Timeframe:

in line with timeframe established in contractual arrangements for DDA Action Plan development.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Respond to client inquiry regarding DDA Action Plan.
  • Client requesting access advice to facilitate the development of an Action Plan is identified and their authority to act is established according to organisational requirements.
  • Client requirements are discussed, clarified and confirmed according to organisational requirements.
  • Own competence and organisational capability to respond to client needs are determined and assessed.
  • Client brief for Action Plan and authority to proceed are negotiated with client and documented according to organisational requirements.
  • Contractual arrangements for Action Plan are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.
       
Element: Collect data and analyse profiles and practices in conjunction with client.
  • Data is collected according to client, organisational and legislative requirements to develop a comprehensive profile of client organisation, current business practices, and customer base.
  • Work plan for developing Action Plan in collaboration with client is negotiated and documented.
  • Collected customer profile data is analysed to identify shortcomings in accessibility according to client, organisational and legislative requirements.
  • Barriers impeding relationship between client organisation and its customers are identified and documented in conjunction with client.
  • Customer profile data and identified barriers are used to establish, in conjunction with client, a benchmark for assessing improvements in access provision.
       
Element: Facilitate client planning processes to achieve DDA objectives.
  • Policies and programs that achieve required regulatory and legislative objectives relating to access are developed in conjunction with client, based on collected data.
  • Goals and timeframes to implement developed policies and programs are established and documented in conjunction with client.
  • Monitoring processes to measure implementation of developed policies and programs are established and documented in conjunction with client.
  • Evaluation strategies to gauge effectiveness of policies and programs in achieving access compliance are developed and documented in conjunction with client.
  • Persons responsible for implementing Action Plan are identified or appointed in conjunction with client.
  • Internal communication strategy to communicate benefits of Action Plan to business and its personnel is developed and documented in conjunction with client.
  • Training and professional development opportunities to support staff in implementing Action Plan are identified and documented in conjunction with client.
  • Grievance policy and mechanisms are developed and documented, and procedures are implemented for handling grievances in conjunction with client.
       
Element: Assist client to develop a process to implement and review DDA Action Plan.
  • External communication and marketing strategy to inform current and potential clients about improved service arrangements for people with disabilities is developed and documented in conjunction with client.
  • Action Plan is integrated into overall business planning processes in conjunction with client.
  • Processes for periodic review of Action Plan goals are established and documented in conjunction with client.
  • Processes for periodic updating of Action Plan to reflect current and future business practices are established and documented in conjunction with client.
       
Element: Assist client to document and lodge DDA Action Plan.
  • All aspects of documenting the Action Plan are finalised in conjunction with client.
  • Action Plan documentation is collated into suitable format in conjunction with client, and copies are retained for future reference, monitoring, evaluation and updating according to organisational requirements.
  • Action Plan is forwarded to AHRC according to established organisational requirements and AHRC published guidelines.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Respond to client inquiry regarding DDA Action Plan.

1.1.

Client requesting access advice to facilitate the development of an Action Plan is identified and their authority to act is established according to organisational requirements.

1.2.

Client requirements are discussed, clarified and confirmed according to organisational requirements.

1.3.

Own competence and organisational capability to respond to client needs are determined and assessed.

1.4.

Client brief for Action Plan and authority to proceed are negotiated with client and documented according to organisational requirements.

1.5.

Contractual arrangements for Action Plan are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.

2.

Collect data and analyse profiles and practices in conjunction with client.

2.1.

Data is collected according to client, organisational and legislative requirements to develop a comprehensive profile of client organisation, current business practices, and customer base.

2.2.

Work plan for developing Action Plan in collaboration with client is negotiated and documented.

2.3.

Collected customer profile data is analysed to identify shortcomings in accessibility according to client, organisational and legislative requirements.

2.4.

Barriers impeding relationship between client organisation and its customers are identified and documented in conjunction with client.

2.5.

Customer profile data and identified barriers are used to establish, in conjunction with client, a benchmark for assessing improvements in access provision.

3.

Facilitate client planning processes to achieve DDA objectives.

3.1.

Policies and programs that achieve required regulatory and legislative objectives relating to access are developed in conjunction with client, based on collected data.

3.2.

Goals and timeframes to implement developed policies and programs are established and documented in conjunction with client.

3.3.

Monitoring processes to measure implementation of developed policies and programs are established and documented in conjunction with client.

3.4.

Evaluation strategies to gauge effectiveness of policies and programs in achieving access compliance are developed and documented in conjunction with client.

3.5.

Persons responsible for implementing Action Plan are identified or appointed in conjunction with client.

3.6.

Internal communication strategy to communicate benefits of Action Plan to business and its personnel is developed and documented in conjunction with client.

3.7.

Training and professional development opportunities to support staff in implementing Action Plan are identified and documented in conjunction with client.

3.8.

Grievance policy and mechanisms are developed and documented, and procedures are implemented for handling grievances in conjunction with client.

4.

Assist client to develop a process to implement and review DDA Action Plan.

4.1.

External communication and marketing strategy to inform current and potential clients about improved service arrangements for people with disabilities is developed and documented in conjunction with client.

4.2.

Action Plan is integrated into overall business planning processes in conjunction with client.

4.3.

Processes for periodic review of Action Plan goals are established and documented in conjunction with client.

4.4.

Processes for periodic updating of Action Plan to reflect current and future business practices are established and documented in conjunction with client.

5.

Assist client to document and lodge DDA Action Plan.

5.1.

All aspects of documenting the Action Plan are finalised in conjunction with client.

5.2.

Action Plan documentation is collated into suitable format in conjunction with client, and copies are retained for future reference, monitoring, evaluation and updating according to organisational requirements.

5.3.

Action Plan is forwarded to AHRC according to established organisational requirements and AHRC published guidelines.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also develop a Disability Discrimination Act (DDA) Action Plan for an organisation that complies with Australian Human Rights Commission (AHRC) guidelines.

The above Action Plan must:

be developed in conjunction with client and be based on review of current business practices and customer profile

include:

review of the organisation’s services, facilities, buildings and grounds against regulatory and legislative requirements relating to disability access

evaluation of the provision of access in relation to those requirements, including identification of barriers listed in the range of conditions

application of codes of practice and other regulatory and legislative requirements to plan development processes

review of level of disability awareness of staff

goals and targets to ensure measurable improvements to accessibility

monitoring process and suggested evaluation strategies

grievance policy and mechanisms

timeframes for Action Plan.

In facilitating the development of the Action Plan, the person must:

assist clients to develop and document management-related processes to implement and review the above DDA Action Plan, including:

internal communication strategy

required training and professional development

external communication and marketing strategy

periodic review of Action Plan goals

periodic updating of Action Plan

reflect the impact of the full range of disabilities and the limitations that each disability places on the individual’s ability to access the organisation’s services and facilities

reflect the requirements of the commonwealth DDA or state and territory anti-discrimination legislation covering the development of Action Plans or similar plans

advise on compliance with legislative requirements and usability by people with disabilities

assist clients with documenting and lodging each of the above DDA Action Plans according to established organisational requirements and AHRC published guidelines

fulfil contractual requirements with client

recommend, where required, corrective actions to:

enhance accessibility

overcome areas of access non-compliance, including strategies for alternative means of providing full access for users.

In developing the above plan, the person must:

develop a work plan for the development process

use effective consultation skills with clients and other key stakeholders to confirm and elicit plan information

interpret how the full range of barriers impacts on people with a range of disabilities and impairments

reflect client or stakeholder information requirements

use research skills to source information for input into Action Plan and to assist in developing potential solutions to the provision of adequate access

use measurement tools in line with manufacturer specifications and record collected data accurately

communicate in plain English

meet organisational requirements, including plan format and timeframes.

A person demonstrating competency in this unit must demonstrate knowledge of:

key requirements of the following legislation, regulations and standards relating to developing a DDA Action Plan:

state and territory anti-discrimination legislation and regulations requiring the completion of Action Plans or similar documents

Australian standards relating to accessibility

Building Code of Australia

Disability Discrimination Act (DDA)

DDA Premises Standards

AHRC guidelines for registered DDA Action Plans

international standards relating to accessibility

work health and safety (WHS) legislation and procedures

disability awareness to inform Action Plan development, including:

range of disabilities to be considered when analysing organisation’s accessibility

disability-specific physical barriers to access

disability-specific minimum requirements for enhancing accessibility

organisational requirements relating to developing DDA Action Plans, including:

client service standards

client privacy, confidentiality and security requirements

procedures for researching and developing organisation-specific plan content

processes for recording collected information and administering plan documentation

procedures for writing, storing and lodging Action Plans

quality assurance requirements

key requirements of professional code of practice for access consultants

key principles and techniques associated with:

consultation processes

change management

coaching

communication, including range of presentation formats for conveying information to participants in Action Plan development process

goal setting

group dynamics and processes

limitations of own work role, responsibility and professional abilities with regard to facilitating the development of a DDA Action Plan.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Respond to client inquiry regarding DDA Action Plan.

1.1.

Client requesting access advice to facilitate the development of an Action Plan is identified and their authority to act is established according to organisational requirements.

1.2.

Client requirements are discussed, clarified and confirmed according to organisational requirements.

1.3.

Own competence and organisational capability to respond to client needs are determined and assessed.

1.4.

Client brief for Action Plan and authority to proceed are negotiated with client and documented according to organisational requirements.

1.5.

Contractual arrangements for Action Plan are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.

2.

Collect data and analyse profiles and practices in conjunction with client.

2.1.

Data is collected according to client, organisational and legislative requirements to develop a comprehensive profile of client organisation, current business practices, and customer base.

2.2.

Work plan for developing Action Plan in collaboration with client is negotiated and documented.

2.3.

Collected customer profile data is analysed to identify shortcomings in accessibility according to client, organisational and legislative requirements.

2.4.

Barriers impeding relationship between client organisation and its customers are identified and documented in conjunction with client.

2.5.

Customer profile data and identified barriers are used to establish, in conjunction with client, a benchmark for assessing improvements in access provision.

3.

Facilitate client planning processes to achieve DDA objectives.

3.1.

Policies and programs that achieve required regulatory and legislative objectives relating to access are developed in conjunction with client, based on collected data.

3.2.

Goals and timeframes to implement developed policies and programs are established and documented in conjunction with client.

3.3.

Monitoring processes to measure implementation of developed policies and programs are established and documented in conjunction with client.

3.4.

Evaluation strategies to gauge effectiveness of policies and programs in achieving access compliance are developed and documented in conjunction with client.

3.5.

Persons responsible for implementing Action Plan are identified or appointed in conjunction with client.

3.6.

Internal communication strategy to communicate benefits of Action Plan to business and its personnel is developed and documented in conjunction with client.

3.7.

Training and professional development opportunities to support staff in implementing Action Plan are identified and documented in conjunction with client.

3.8.

Grievance policy and mechanisms are developed and documented, and procedures are implemented for handling grievances in conjunction with client.

4.

Assist client to develop a process to implement and review DDA Action Plan.

4.1.

External communication and marketing strategy to inform current and potential clients about improved service arrangements for people with disabilities is developed and documented in conjunction with client.

4.2.

Action Plan is integrated into overall business planning processes in conjunction with client.

4.3.

Processes for periodic review of Action Plan goals are established and documented in conjunction with client.

4.4.

Processes for periodic updating of Action Plan to reflect current and future business practices are established and documented in conjunction with client.

5.

Assist client to document and lodge DDA Action Plan.

5.1.

All aspects of documenting the Action Plan are finalised in conjunction with client.

5.2.

Action Plan documentation is collated into suitable format in conjunction with client, and copies are retained for future reference, monitoring, evaluation and updating according to organisational requirements.

5.3.

Action Plan is forwarded to AHRC according to established organisational requirements and AHRC published guidelines.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Profile must include information on:

client’s business operations and premises

client’s customer base, including:

existing customers

changing nature of potential customer base

range of potential customers

services offered by client, including:

nature of services

known use of services by customers with disabilities, and frequency of that use

staff profiles.

Work plan must include:

key stakeholders to include in consultation and development processes

consultation processes

checklists or procedures for identifying service and facility barriers

selected research techniques to obtain suitable data for input into the Action Plan.

Barriers to be considered must include:

attitudinal barriers, including:

stereotypes that cause people with disabilities to be perceived:

as different or less capable

according to their disabling condition, rather than as individuals

negative attitudes, such as:

fear or anxiety associated with how to behave or what to expect from a person with a disability

discomfort with or aversion to physical or mental difficulties or weaknesses

communication barriers, including:

organisational information that:

portrays people with disabilities in a negative manner

is not available in alternative formats, such as large print, braille, computer disk, audio tape, or captioning on video displays

organisational marketing strategies that do not advertise the availability of services to people with disabilities

limited or no personnel with experience with assistive technology and practices, such as telephone typewriters, audio-induction loops, and sign language

physical barriers, including:

restricted access to:

areas to which customers are entitled to have access

physical structures, such as doors, steps and stairs

structures designed to deliver services or promote goods, such as service counters, information counters, and display units

confusing or inadequate signage or décor

lack of non-visual guides to assist customers with vision or hearing impairment in wayfinding

lack of accessible paths of travel to and within all spaces of building or premises required by legislation to be accessible

lack of tactile ground surface indicators, security alarm pads, non-visual warning systems, and help points.

Policies and programs must include consideration of the following organisation-specific initiatives that improve access:

remove physical barriers to access:

conduct access audit

implement correctional renovations that remove access barriers to premises and services

remove communication barriers to access:

provide information in alternative formats

improve information technology

improve adequate signage for the vision impaired

train staff in sign language for the hearing impaired

increase disability awareness among staff:

regular disability awareness training and mentoring for existing staff

disability awareness training as a component of new staff induction procedures

recruit and employ people with disabilities

review and evaluate Action Plan progress:

monitor program implementation against targets and timeframes, and evaluating it against Action Plan goals

incorporate Action Plan into mainstream business planning:

integrate Action Plan considerations into business marketing, communication and training programs

inform employees about Action Plan:

disability awareness training that educates staff about their role in implementing the Action Plan

supervisors being accountable for the performance of staff in relation to Action Plan

publicise organisation’s commitment to people with disabilities and associated disability awareness initiatives

develop a complaints procedure for staff and customers with regard to access issues.

Legislative objectives must include:

the DDA

commonwealth, state and territory anti-discrimination legislation and regulations.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Client requesting access advice to facilitate the development of an Action Plan is identified and their authority to act is established according to organisational requirements. 
Client requirements are discussed, clarified and confirmed according to organisational requirements. 
Own competence and organisational capability to respond to client needs are determined and assessed. 
Client brief for Action Plan and authority to proceed are negotiated with client and documented according to organisational requirements. 
Contractual arrangements for Action Plan are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements. 
Data is collected according to client, organisational and legislative requirements to develop a comprehensive profile of client organisation, current business practices, and customer base. 
Work plan for developing Action Plan in collaboration with client is negotiated and documented. 
Collected customer profile data is analysed to identify shortcomings in accessibility according to client, organisational and legislative requirements. 
Barriers impeding relationship between client organisation and its customers are identified and documented in conjunction with client. 
Customer profile data and identified barriers are used to establish, in conjunction with client, a benchmark for assessing improvements in access provision. 
Policies and programs that achieve required regulatory and legislative objectives relating to access are developed in conjunction with client, based on collected data. 
Goals and timeframes to implement developed policies and programs are established and documented in conjunction with client. 
Monitoring processes to measure implementation of developed policies and programs are established and documented in conjunction with client. 
Evaluation strategies to gauge effectiveness of policies and programs in achieving access compliance are developed and documented in conjunction with client. 
Persons responsible for implementing Action Plan are identified or appointed in conjunction with client. 
Internal communication strategy to communicate benefits of Action Plan to business and its personnel is developed and documented in conjunction with client. 
Training and professional development opportunities to support staff in implementing Action Plan are identified and documented in conjunction with client. 
Grievance policy and mechanisms are developed and documented, and procedures are implemented for handling grievances in conjunction with client. 
External communication and marketing strategy to inform current and potential clients about improved service arrangements for people with disabilities is developed and documented in conjunction with client. 
Action Plan is integrated into overall business planning processes in conjunction with client. 
Processes for periodic review of Action Plan goals are established and documented in conjunction with client. 
Processes for periodic updating of Action Plan to reflect current and future business practices are established and documented in conjunction with client. 
All aspects of documenting the Action Plan are finalised in conjunction with client. 
Action Plan documentation is collated into suitable format in conjunction with client, and copies are retained for future reference, monitoring, evaluation and updating according to organisational requirements. 
Action Plan is forwarded to AHRC according to established organisational requirements and AHRC published guidelines. 

Forms

Assessment Cover Sheet

CPPACC4014 - Facilitate the development of Disability Discrimination Act Action Plans
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I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

CPPACC4014 - Facilitate the development of Disability Discrimination Act Action Plans

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Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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