List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
Respond to client inquiry regarding access advice on service provision.
Client requesting access advice is identified and their authority to act is established according to organisational requirements.
Client requirements are discussed, clarified and confirmed according to organisational requirements.
Own competence and organisational capability to respond to client needs are determined and assessed.
Client brief providing required level of detail and authority to proceed are negotiated with client and documented according to organisational requirements.
Contractual arrangements for advice are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.
Prepare to provide access advice.
Documentation relevant to project is identified and copies are obtained.
Access arrangements are negotiated and contact person is identified according to client and organisational requirements.
Research project context.
Information on client’s business is accessed and analysed according to organisational requirements.
Clientcustomer profile data is accessed and analysed.
Identify legislation applicable to project.
Commonwealth, state and territory legislation is reviewed to determine relevance to services provided by client’s organisation.
Sections of legislation relevant to service delivery of client’s organisation are identified and documented.
Advice is sought where required to assist in identifying and analysing unknown elements identified during research process.
Provide advice to client on service provision.
Advice is provided to client on their rights and obligations under legislation, regulations and standards relevant to disability access in service provision according to organisational requirements.
Training programs to address access compliance requirements for service delivery are suggested according to organisational requirements.
Prepare access report on service provision.
Report format, style and structure are established according to industry standards, and client and organisational requirements.
Report content is prepared according to client instructions, contractual arrangements, organisational requirements, and access service provision requirements of applicable legislation, regulations and standards.
Report is reviewed with required persons according to organisational requirements, and feedback is integrated.
Finalise access report on service provision.
Report content is checked for accuracy and suitability according to organisational requirements.
Report and associated documentation are finalised and distributed to client in a professional manner and according to organisational requirements and contractual arrangements.
Copy of report and associated documentation is recorded and retained according to organisational and legislative requirements.
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also provide access advice to two different clients in regard to their organisation’s compliance with legislative and regulatory requirements for the provision of service, ensuring that an access report is provided for each set of advice that:
identifies non-compliance in the provision of adequately accessible services
provides practical and effective advice on how to address identified areas of non-compliance to meet legislative requirements and business objectives
meets contractual arrangements.
In preparing each of the above service provision access reports, the person must:
identify, interpret and apply legislative and regulatory requirements relating to disability access, including those of the Disability Discrimination Act (DDA), and evaluate the provision of services by each of the above clients in relation to those requirements
use effective interpersonal skills and communication techniques to facilitate the exchange of ideas and information on issues relating to the provision of services
apply organisational policies and procedures, including quality assurance requirements
use research skills to:
identify client business operations, nature of services provided, and related documentation
source information to assist in developing potential solutions to the provision of adequate access
use measurement tools correctly and record collected data accurately.
In providing access advice in each of the above service provision access reports, the person must:
interpret the impacts of the full range of disabilities and the limitations that each disability places on the individual’s ability to access the service
interpret how the full range of environmental barriers impacts on people with a range of disabilities and impairments
apply and adhere to work health and safety (WHS) regulations, policies and processes applicable to workplace operations
use business equipment effectively to prepare and present reports in required format
provide final version report and documentation of supporting evidence for advice given, within required timeframe and according to organisational requirements.
A person demonstrating competency in this unit must demonstrate knowledge of:
key access obligations in regard to an organisation’s provision of services under the legislation, regulations and standards specified in the range of conditions
organisational requirements for providing access advice, including:
access and equity policy, principles and practices
client service standards
code of conduct and code of ethics
client privacy and confidentiality requirements
communication channels and reporting procedures
complaint and dispute resolution procedures
compliance with applicable legislation, codes and standards
compliance with applicable legal policies and guidelines relating to the provision of access advice
policies and procedures relating to own role, responsibilities and delegation
procedures for writing and recording service provision access reports, including required:
format, style, and structure
quality assurance requirements
records and information management systems and processes
disability awareness to inform service provision access report, including:
range of disabilities to be considered when providing access advice on service provision
disability-specific physical barriers to access
disability-specific minimum requirements for enhancing accessibility of service provision
key principles and techniques associated with consultation processes
limitations of own work role, responsibility and professional abilities with regard to above service provision access reports
processes for interpreting documentation relating to service provision access
WHS procedures, including procedures for:
identifying hazards and controlling risks associated with work
selecting and using required personal protective equipment (PPE).