Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPACC8005 Mapping and Delivery Guide
Develop and advise on policies and procedures to enable access for people with disabilities

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CPPACC8005 - Develop and advise on policies and procedures to enable access for people with disabilities
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to provide consultancy services to senior managers and staff in an organisation, and provide input into the development of operational policies and procedures for the organisation’s services, processes, premises or facilities, which enable the inclusive participation of people with disabilities.Operational policies and procedures must be consistent with the objectives of the Disability Discrimination Act (DDA) in the areas of:event management to ensure that access for people with disabilities is managed and maintained in a manner that enables inclusive participationcommunication systems to ensure formats are accessible to people with various disabilitiesfacility management to ensure policies and procedures are developed and implemented that guarantee maintenance of the accessibility of premises and spacesmaking adjustments in the workplace to enable people with disabilities to maximise their potentialmaking adjustments and providing support with educational facilities to enable people with disabilities to maximise their learning potentialfacilitating development of DDA action plans specific to an organisation which may be lodged with the Australian Human Rights Commission (AHRC); or similar plans that may be required under state, territory or local government authority legislation and schemes.The unit supports access consultants in the role of informing executive personnel and staff in a range of organisations, which may be commercial and public organisations, about the abilities and potential of people with disabilities in relation to the organisation’s environments and services. It applies to experienced access consultants who promote the benefits of providing people with disabilities with access to the organisation’s services, processes, premises and facilities; and developing and advising on operational policies and procedures that enable inclusive participation of people with disabilities. No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

computer and software to access organisational data and prepare policies and procedures

physical conditions:

two different organisations, including one large organisation, requiring access consultancy services to advise on improvements to their organisational procedures with regard to access for people with disabilities

specifications:

documentation required to inform access consultancy services relating to projects specified in the performance evidence

applicable legislation, standards, codes and guidelines.

Timeframe:

in line with timeframe established in contractual arrangements.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan policy and procedures consultancy project.
  • Nature of client organisation is determined and scope of organisational operations analysed to inform project planning.
  • Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client.
  • Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and key stakeholders.
  • Project plan is prepared and negotiated with client and stakeholders.
       
Element: Analyse and report on organisational operations.
  • Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted.
  • Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed.
  • Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented.
  • Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.
  • Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.
  • Detailed report on analysis of organisational operations is presented to client and key stakeholders and discussed, queries are addressed and actions on proposals negotiated.
  • Advice is provided to guide the organisation in preparing a DDA action plan, if required.
       
Element: Contribute to organisational disability awareness.
  • Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed.
  • Resources for developing organisational disability awareness are evaluated and recommended as required.
  • Support is provided to client for the implementation of strategies to raise organisational disability awareness.
       
Element: Contribute to implementing and testing improved procedures.
  • Advice is provided to client on the implications for organisational policies of agreed changes.
  • Support is provided to client for the planning and implementation of changes to human resources procedures.
  • Support is provided to client for the planning and implementation of changes to service delivery procedures.
  • Advice is provided to client on the testing and evaluation of implemented changes and improvements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan policy and procedures consultancy project.

1.1.

Nature of client organisation is determined and scope of organisational operations analysed to inform project planning.

1.2.

Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client.

1.3.

Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and key stakeholders.

1.4.

Project plan is prepared and negotiated with client and stakeholders.

2.

Analyse and report on organisational operations.

2.1.

Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted.

2.2.

Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed.

2.3.

Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented.

2.4.

Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

2.5.

Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

2.6.

Detailed report on analysis of organisational operations is presented to client and key stakeholders and discussed, queries are addressed and actions on proposals negotiated.

2.7.

Advice is provided to guide the organisation in preparing a DDA action plan, if required.

3.

Contribute to organisational disability awareness.

3.1.

Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed.

3.2.

Resources for developing organisational disability awareness are evaluated and recommended as required.

3.3.

Support is provided to client for the implementation of strategies to raise organisational disability awareness.

4.

Contribute to implementing and testing improved procedures.

4.1.

Advice is provided to client on the implications for organisational policies of agreed changes.

4.2.

Support is provided to client for the planning and implementation of changes to human resources procedures.

4.3.

Support is provided to client for the planning and implementation of changes to service delivery procedures.

4.4.

Advice is provided to client on the testing and evaluation of implemented changes and improvements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must develop and advise on the policies and procedures of two of the following different organisations to enable access for people with disabilities, ensuring that at least one of the organisations is large:

aged care organisation

private or public commercial enterprise, such as:

car parking provider

communication service provider

entertainment provider

facilities management company

hospitality, retail and tourism enterprise

educational institution

government agency, such as a public transport provider

health centre, hospital or medical practice

industrial designer

internet-based company or service provider

manufacturing company

non-government organisation

religious organisation.

For each of the above organisations, the person must:

develop a plan for providing consultancy services

analyse and report on organisational operations

develop and describe enhancements to procedures that will enable inclusive participation of people with disabilities

propose and contribute to disability awareness

assist in implementing and evaluating improved policies and procedures relating to access for people with disabilities.

A person demonstrating competency in this unit must demonstrate knowledge of:

access and use compliance requirements, including:

codes

guidelines

legislation

local authority policies

protocols

regulations

standards

accessibility requirements relating to equipment used by people with disabilities, such as:

assistance animals

audio frequency induction loops

braille and tactile signage

long white canes

TTY telephones

walking frames

wheelchairs

best practices in access and use, including measures that exceed compliance requirements

gaps and trends in, interrelation of, and conflict between compliance requirements

policy development processes, and legislative and regulatory frameworks relating to access to and use of the built environment

principles of access to and use of the built environment, including:

adaptable design

best practice solutions to access and use requirements

requirements of people with different disabilities, and the aids and solutions available, such as:

audio frequency induction loop systems to enhance communication for people with hearing impairment

passenger lifts for vertical access for people with mobility impairment

tactile ground surface indicators for vision orientation

scope of functions of the human body, including:

auditory and visual processing

cognitive functions

mobility

psychiatric conditions

types of disabilities and combinations of disabilities and related range of functional limitations, including:

auditory

cognitive

mobility

muscle wasting and weakness

psychiatric

vision.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan policy and procedures consultancy project.

1.1.

Nature of client organisation is determined and scope of organisational operations analysed to inform project planning.

1.2.

Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client.

1.3.

Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and key stakeholders.

1.4.

Project plan is prepared and negotiated with client and stakeholders.

2.

Analyse and report on organisational operations.

2.1.

Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted.

2.2.

Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed.

2.3.

Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented.

2.4.

Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

2.5.

Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

2.6.

Detailed report on analysis of organisational operations is presented to client and key stakeholders and discussed, queries are addressed and actions on proposals negotiated.

2.7.

Advice is provided to guide the organisation in preparing a DDA action plan, if required.

3.

Contribute to organisational disability awareness.

3.1.

Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed.

3.2.

Resources for developing organisational disability awareness are evaluated and recommended as required.

3.3.

Support is provided to client for the implementation of strategies to raise organisational disability awareness.

4.

Contribute to implementing and testing improved procedures.

4.1.

Advice is provided to client on the implications for organisational policies of agreed changes.

4.2.

Support is provided to client for the planning and implementation of changes to human resources procedures.

4.3.

Support is provided to client for the planning and implementation of changes to service delivery procedures.

4.4.

Advice is provided to client on the testing and evaluation of implemented changes and improvements.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Processes and methodologiesmust include:

accessibility audit

change management.

Organisational policiesmust include:

business and office management

customer relations

human resources

organisational safety

quality assurance

service delivery

staff training.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Nature of client organisation is determined and scope of organisational operations analysed to inform project planning. 
Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client. 
Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and key stakeholders. 
Project plan is prepared and negotiated with client and stakeholders. 
Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted. 
Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed. 
Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented. 
Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented. 
Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented. 
Detailed report on analysis of organisational operations is presented to client and key stakeholders and discussed, queries are addressed and actions on proposals negotiated. 
Advice is provided to guide the organisation in preparing a DDA action plan, if required. 
Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed. 
Resources for developing organisational disability awareness are evaluated and recommended as required. 
Support is provided to client for the implementation of strategies to raise organisational disability awareness. 
Advice is provided to client on the implications for organisational policies of agreed changes. 
Support is provided to client for the planning and implementation of changes to human resources procedures. 
Support is provided to client for the planning and implementation of changes to service delivery procedures. 
Advice is provided to client on the testing and evaluation of implemented changes and improvements. 

Forms

Assessment Cover Sheet

CPPACC8005 - Develop and advise on policies and procedures to enable access for people with disabilities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPACC8005 - Develop and advise on policies and procedures to enable access for people with disabilities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: