Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPCCL2007A Mapping and Delivery Guide
Perform basic stain removal

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CPPCCL2007A - Perform basic stain removal
Description This unit of competency specifies the outcomes required to remove stains and spots from carpet using basic stain removal techniques. The unit requires the ability to assess the extent of the cleaning task through understanding client requirements and characteristics of the carpet, and apply company policies and procedures in order to perform the task.Removing stains and spots may occur as a single task or more likely in conjunction with other cleaning methods, such as vacuuming, extraction, patrolling and general cleaning. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently.A spot is defined as foreign material on a fibre that changes the texture of the fibre. A stain is defined as foreign material in a fibre that changes the appearance of the fibre but not the texture.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency supports employees without managerial or supervisory responsibilities. Performance would usually be carried out under routine supervision and within company guidelines.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess area to be spot cleaned.
  • Area is assessed and work order is reviewed according to company requirements, and issues are clarified with appropriate persons.
  • Hazards in work site are identified and risks controlled according to company, legislative and occupational health and safety (OHS) requirements.
  • Type, condition and colour-fastness of carpet are identified by observation and/or testing according to work order and company requirements.
  • Soil type causing spot or stain is identified through observation and according to work order and company requirements.
  • Cleaning techniques are selected according to work order and company requirements.
  • Size and usage pattern of work site are determined to ensure safety of personnel and efficient use of equipment and chemicals.
  • Pre-existing damage is identified and reported to appropriate persons according to company requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing practical demonstration of basic stain removal on at least two different types of carpet.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify type and characteristics of the carpet

identify type of stain or spot

comply with company and legislative requirements

select cleaning equipment and chemicals

achieve outcomes in relation to customer work order and company requirements

apply safe and efficient cleaning methods.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards requirements.

Resource implications for assessment include access to:

suitable work site or venue with carpet

equipment operating manuals and MSDS

PPE

suitable equipment and chemicals

assessment instruments, including personal planner and assessment record book

work order instructions, work plans and schedules.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function, such as:

CPPCCL2001A Use hot water extraction

CPPCCL2002A Use bonnet cleaning

CPPCCL2003A Use dry foam shampoo

CPPCCL2004A Use dry absorbent compound

CPPCCL2005A Use wet foam shampoo.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

customer service skills to:

establish rapport with clients

gain clients’ trust

analytical skills to:

assess surface suitability for stain removal

classify fibres, soil and stains

select cleaning strategies and chemicals to suit carpet and stains

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

explain carpet-cleaning processes and expected outcomes to the client

perform mathematical calculations required for diluting and mixing chemicals

read and interpret directions and safety instructions, including:

chemical labels

equipment manuals

material safety data sheets (MSDS)

request advice or further information

seek and receive feedback

source, organise and record information

problem-solving skills to manage contingencies

self-management skills to work alone and in a team

skills to work safely when:

handling and disposing of chemicals

identifying hazards and controlling risks

manual handling

Required knowledge

carpet characteristics, including:

carpet construction

features of fibres

characteristics of soil causing spots and stains

cleaning equipment and chemicals, including:

encapsulation

low environmental-impact chemicals

low–moisture use equipment

cleaning options for carpet, including:

pre-spotting and stain-removal methods

water-efficient methods

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

injury, dangerous occurrence and incident reporting

OHS procedures

quality systems

correct techniques for:

extraction cleaning

spot cleaning

legislation, regulations, codes of practice and industry advisory standards that apply to carpet cleaning and environmental protection

safe work practices for using:

chemicals

equipment, including PPE

testing methods

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work order information may include:

access to work site, including:

access and egress points

timing of access

budget allocations

completion times and dates

human resource requirements to complete the work tasks

job requirements and tasks

legislative and local government requirements, including environmental protection requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements, such as equipment and materials

specific client requirements, such as:

dress and presentation requirements

relationships with other activities

use of signage and barriers

work schedules

work site contact persons.

Company requirementsmay include:

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge, card or pass

company policies and procedures, including:

access and equity policy, principles and practice

OHS policies and procedures, including control procedures

maintenance procedures for equipment and PPE

those relating to own role, responsibility and delegation

work site access security clearance procedures

company service standards

dress and presentation requirements

duty of care, code of conduct and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

environmental protection requirements

personnel practices and guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials (induction, refresher and new skills)

use of contractors.

Appropriate personsmay include:

clients

colleagues

managers

persons in control of work sites

supervisors.

Hazardsmay include:

allergic reactions to chemicals and equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined and restricted spaces

contaminated clothing, materials and equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded machinery and parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in extremes of temperature

work in unfamiliar, isolated or remote environments.

Legislative requirementsmay include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection legislation

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirementsmay relate to:

allergic reactions, such as contact dermatitis

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

injury and dangerous reporting

maintaining clear access ways

national and industry standards and codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices and procedures

safe system of work statements

safe work instructions

work method statements

chemical routes of entry

potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:

MSDS

hazardous substance information, such as long latency periods

safety, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.

Carpetmay include carpet, mats and rugs made from:

mixed blends

natural fibres, such as:

organic (plant) fibres, such as cotton and sisal

silk

wool

synthetic fibres, such as:

acrylic

nylon

polyester

polypropylene.

Testingmay include:

burn test

chemical test

sink and float test.

Soil types may be wet or dry and include:

beverages

candle wax

chewing gum

cigarette butts

dust

dye stuffs

food

grease

heavy dirt build-up

hospital waste

hydrocarbons

industrial and chemical waste

lipstick

nail polish

oil

paper

plant stains

rainwater

shoe polish

tar.

Cleaning techniquesmay include:

agitation

assisted drying

dwell time

grooming

low-water usage

neutralisation

pre-treatment chemical application

removal by absorption

vacuuming to prepare work site.

Personnelmay include:

client’s staff members

colleagues

general public

venue, facility, or shopping centre staff and/or management.

Equipmentmay include:

carpet-cleaning bonnets and hand bonnets

carpet-drying equipment, such as:

air movers

drying bonnets

carpet groomers

carpet spot-cleaning kits

cloths, such as towelling

extraction units, such as:

self-contained

vehicle-mounted

garbage bins

measuring equipment, such as jugs and cups

plastic coasters or polystyrene blocks

respirators

rotary or cylindrical scrubbing machines

safety signage

scrapers and spatulas

selected tools and hand tools

sponges

spray equipment (pressurised or unpressurised)

steam irons

trigger sprayers

vacuum cleaners, such as:

upright

vehicle-mounted

waste recovery tank.

Chemicalsmay include:

acid cleaners

alkaline cleaners

low environmental-impact chemicals

neutral cleaners

solvent cleaners.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses or goggles

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Manufacturer specificationsmay include:

equipment operating manuals

instructional guides

MSDS

other resources supplied by the manufacturer, such as:

laminated cards

notices

wall posters

product labels

safety instructions pre-printed on equipment.

Signage and barriersmay include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and Australian standards, warning of danger or adverse conditions, including:

cleaning in progress

hazardous chemicals in use or present in work area.

Work restrictionsmay include:

amount of cleaning anticipated

client activity

employee level of literacy and communication skills

faulty or inappropriate equipment

site accessibility

site hazards

skills of the work unit or team

staffing resources

time limitations.

Wastemay be either solid or liquid and include:

chemicals past expiry date

litter

machine or vehicle exhaust emissions

obsolete equipment

packaging

soil

used containers

used or contaminated PPE

used or unused chemicals.

Environmental requirementsmay include:

clean-up, containment and isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and requirements of government departments, such as:

agriculture

emergency services

national parks and wildlife

hazardous materials handling

local government regulations and by-laws

low environmental-impact chemicals

low-energy carpet-cleaning methods

low-moisture carpet-cleaning methods

low water-use equipment and other water-efficient cleaning methods

non-chemical carpet-cleaning methods.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Area is assessed and work order is reviewed according to company requirements, and issues are clarified with appropriate persons. 
Hazards in work site are identified and risks controlled according to company, legislative and occupational health and safety (OHS) requirements. 
Type, condition and colour-fastness of carpet are identified by observation and/or testing according to work order and company requirements. 
Soil type causing spot or stain is identified through observation and according to work order and company requirements. 
Cleaning techniques are selected according to work order and company requirements. 
Size and usage pattern of work site are determined to ensure safety of personnel and efficient use of equipment and chemicals. 
Pre-existing damage is identified and reported to appropriate persons according to company requirements. 

Forms

Assessment Cover Sheet

CPPCCL2007A - Perform basic stain removal
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPCCL2007A - Perform basic stain removal

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: