Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPCLO2045 Mapping and Delivery Guide
Clean rooms for guests and residents

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPCLO2045 - Clean rooms for guests and residents
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to clean rooms for guests and residents in a range of workplace contexts. The unit applies to cleaning personnel who perform cleaning activities for guests and residents. It includes the ability to assess the cleaning task, understand client requirements and follow workplace safety procedures. It applies to individuals who perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect:

the use of industry-standard equipment such as, residential and industry vacuums, cloths, squeegee, microfibre cloths, towels, sponges, dry and wet mops, cleaning agents and brooms.

performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace; and

following standard and authorised work practices, safety requirements and environmental constraints.

Assessors are responsible for ensuring that candidates have access to:

appropriate documents, materials, tools equipment and personal protective equipment currently used in industry;

legislation and regulations; and

workplace policies and procedures.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify job requirements.
  • Review work order and work area to identify requirements for preparing rooms for guests and residents.
  • Identify number and types of rooms.
  • Identify equipment and chemicals required.
  • Assess workplace hazards and work restrictions affecting completion of work order.
  • Communicate and clarify issues with supervisor, team member or client.
  • Refer to Safety Data Sheets (SDS) and follow safe work methods.
  • Position safety signage and barriers to control hazards.
       
Element: Clean rooms.
  • Select, check and use personal protective equipment (PPE).
  • Safely move, cover, or protect furniture and fittings that impede cleaning operation.
  • Select cleaning technique and related chemicals and equipment.
  • Select cleaning equipment and inspect prior to use to ensure safety.
  • Clean furniture, fixtures and fittings in accordance with workplace procedures and hygiene standards.
  • Check and replenish room supplies.
  • Collect, report and store guest or resident items left in vacated rooms in a safe location.
       
Element: Tidy work site.
  • Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.
  • Remove protective covers from furniture and fittings.
  • Safely replace furniture and fittings.
       
Element: Complete cleaning task.
  • Safely clean equipment and PPE, as required by workplace standards.
  • Check equipment for damage and wear before storing.
  • Safely store equipment, chemicals, and PPE to allow ready-to-use access.
  • Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.
  • Complete workplace cleaning schedule.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Identify job requirements.

1.1

Review work order and work area to identify requirements for preparing rooms for guests and residents.

1.2

Identify number and types of rooms.

1.3

Identify equipment and chemicals required.

1.4

Assess workplace hazards and work restrictions affecting completion of work order.

1.5

Communicate and clarify issues with supervisor, team member or client.

1.6

Refer to Safety Data Sheets (SDS) and follow safe work methods.

1.7

Position safety signage and barriers to control hazards.

2.

Clean rooms.

2.1

Select, check and use personal protective equipment (PPE).

2.2

Safely move, cover, or protect furniture and fittings that impede cleaning operation.

2.3

Select cleaning technique and related chemicals and equipment.

2.4

Select cleaning equipment and inspect prior to use to ensure safety.

2.5

Clean furniture, fixtures and fittings in accordance with workplace procedures and hygiene standards.

2.6

Check and replenish room supplies.

2.7

Collect, report and store guest or resident items left in vacated rooms in a safe location.

3.

Tidy work site.

3.1

Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.

3.2

Remove protective covers from furniture and fittings.

3.3

Safely replace furniture and fittings.

4.

Complete cleaning task.

4.1

Safely clean equipment and PPE, as required by workplace standards.

4.2

Check equipment for damage and wear before storing.

4.3

Safely store equipment, chemicals, and PPE to allow ready-to-use access.

4.4

Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.

4.5

Complete workplace cleaning schedule.

A person must demonstrate the ability to:

select and use cleaning and cleaning agents and clean; and

prepare two different furnished rooms for guests and residents including one of the following:

lounge room;

bathroom;

kitchen; and

bedroom.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

safely using cleaning equipment and preparing and using cleaning agents; and

disposing of collected soil and waste.

A person demonstrating competency in this unit must identify:

cleaning techniques and equipment including:

industry-standard equipment such as, residential and industry vacuums, cloths, squeegee, microfibre cloths, towels, sponges, dry and wet mops, cleaning agents and brooms.

dusting, wiping, scrubbing, polishing, vacuuming, steam cleaning and manual stain removal

cleaning agents; cleaning solutions for floors, carpets, ceramic tiles, bathroom surfaces, toilets, and stain removal cleaning agents and low environmental impact cleaning solutions

manufacturers’ instructions for mixing and using cleaning chemicals and stain removers

workplace requirements for undertaking all aspects cleaning rooms for guests and residents of including:

key workplace health and safety, hygiene and environmental regulations

use of safety data sheets (SDS) and selection, care and use of PPE

safe handling and usage of cleaning equipment and cleaning agents

safe usage of carpet stain removal cleaning agents

manual handling techniques for moving furniture and fittings and installing covers

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

replenishing room supplies

collecting, reporting and storing guest or resident items left in vacated rooms

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Identify job requirements.

1.1

Review work order and work area to identify requirements for preparing rooms for guests and residents.

1.2

Identify number and types of rooms.

1.3

Identify equipment and chemicals required.

1.4

Assess workplace hazards and work restrictions affecting completion of work order.

1.5

Communicate and clarify issues with supervisor, team member or client.

1.6

Refer to Safety Data Sheets (SDS) and follow safe work methods.

1.7

Position safety signage and barriers to control hazards.

2.

Clean rooms.

2.1

Select, check and use personal protective equipment (PPE).

2.2

Safely move, cover, or protect furniture and fittings that impede cleaning operation.

2.3

Select cleaning technique and related chemicals and equipment.

2.4

Select cleaning equipment and inspect prior to use to ensure safety.

2.5

Clean furniture, fixtures and fittings in accordance with workplace procedures and hygiene standards.

2.6

Check and replenish room supplies.

2.7

Collect, report and store guest or resident items left in vacated rooms in a safe location.

3.

Tidy work site.

3.1

Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.

3.2

Remove protective covers from furniture and fittings.

3.3

Safely replace furniture and fittings.

4.

Complete cleaning task.

4.1

Safely clean equipment and PPE, as required by workplace standards.

4.2

Check equipment for damage and wear before storing.

4.3

Safely store equipment, chemicals, and PPE to allow ready-to-use access.

4.4

Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.

4.5

Complete workplace cleaning schedule.

Not Applicable
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review work order and work area to identify requirements for preparing rooms for guests and residents. 
Identify number and types of rooms. 
Identify equipment and chemicals required. 
Assess workplace hazards and work restrictions affecting completion of work order. 
Communicate and clarify issues with supervisor, team member or client. 
Refer to Safety Data Sheets (SDS) and follow safe work methods. 
Position safety signage and barriers to control hazards. 
Select, check and use personal protective equipment (PPE). 
Safely move, cover, or protect furniture and fittings that impede cleaning operation. 
Select cleaning technique and related chemicals and equipment. 
Select cleaning equipment and inspect prior to use to ensure safety. 
Clean furniture, fixtures and fittings in accordance with workplace procedures and hygiene standards. 
Check and replenish room supplies. 
Collect, report and store guest or resident items left in vacated rooms in a safe location. 
Tidy work area and dispose of collected soil and waste in accordance with environmental requirements. 
Remove protective covers from furniture and fittings. 
Safely replace furniture and fittings. 
Safely clean equipment and PPE, as required by workplace standards. 
Check equipment for damage and wear before storing. 
Safely store equipment, chemicals, and PPE to allow ready-to-use access. 
Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor. 
Complete workplace cleaning schedule. 

Forms

Assessment Cover Sheet

CPPCLO2045 - Clean rooms for guests and residents
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCLO2045 - Clean rooms for guests and residents

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: