Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPCLO3005 Mapping and Delivery Guide
Confirm and apply privacy and security requirements for cleaning work
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CPPCLO3005 - Confirm and apply privacy and security requirements for cleaning work |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency specifies the outcomes required to confirm and apply personal and property security procedures when cleaning a work site, and to maintain client privacy. It also involves obtaining and securing property access information and equipment, and confirming and applying procedures when security risks are evident. It covers establishing which areas of the work site are not to be accessed, and maintaining privacy of information obtained in the course of providing cleaning services.The unit supports the work of cleaners commencing at a new work site.It applies in a range of commercial and residential work sites.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The following must be present and available to learners during assessment activities: equipment: access requirements as listed in the range of conditions contingencies: risks to personal safety specifications: alarm activation and deactivation procedures company privacy and confidentiality policy procedures for handling risks to personal or property security reporting requirements and documentation in the event of security incidents physical conditions: commercial or residential cleaning work sites relationships with team members and supervisor: work may be conducted alone or as part of a team. Timeframe: as specified by the task. Assessor requirements As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Confirm site access and security procedures. | ||||||||
Element: Client details, including address, are confirmed according to company requirements. | ||||||||
Element: | ||||||||
Element: Cleaning work site access and security arrangements are clarified. | ||||||||
Element: Areas of work site not to be accessed or cleaned are identified and clarified with client. | ||||||||
Element: New client is provided with details of company policy relating to maintaining privacy of client information. | ||||||||
Element: Confirm personal or property security procedures. | ||||||||
Element: Client preferences and workplace procedures to be followed in the case of personal risk or incidents, and reporting requirements, are confirmed. | ||||||||
Element: Client and workplace procedures to be followed in the case of a breach of security are confirmed. | ||||||||
Element: Implement privacy and security procedures. | ||||||||
Element: Client work site is accessed on arrival and secured on leaving the site, according to agreed procedures. | ||||||||
Element: Security systems are deactivated and reactivated according to agreed procedures. | ||||||||
Element: Internal areas of work site to be cleaned are accessed and secured according to agreed procedures and restricted areas are not entered. | ||||||||
Element: Confidentiality of client personal or commercial information is maintained according to privacy requirements, and not disclosed unless essential for incident reporting. | ||||||||
Element: Implement security risk or breach procedures. | ||||||||
Element: Work site is assessed for signs of security risk or breach during site access and cleaning, and agreed procedures and reporting requirements are followed as required. | ||||||||
Element: Risks to personal security are assessed and workplace procedures and reporting requirements are followed as required. | ||||||||
Element: Incidents involving personal security are reported immediately and workplace procedures are followed. |