Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPCLO3009 Mapping and Delivery Guide
Clean glass surfaces

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPCLO3009 - Clean glass surfaces
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to clean glass surfaces, including mirrors, doors and windows, from the ground using extension poles to aid access if required. The unit covers assessing the extent of the cleaning task and selecting required equipment, chemicals and methods. All work is conducted according to job, health and safety, and company requirements.The unit supports cleaners who work alone or in teams. It applies to ordinary or frosted glass or mirrors as well as to textured glass surfaces in a range of commercial and residential work sites. No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

as listed in the range of conditions

PPE as listed in the range of conditions

materials:

cleaning chemicals as listed in the range of conditions

specifications:

equipment operating manuals

product labels

SDS

physical conditions:

venue with access to glass surfaces as listed in the performance evidence

relationships with team members and supervisor:

work may be conducted alone or as part of a team.

Timeframe:

as specified by the task.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and prepare to clean glass surfaces.
  • Glass surfaces to be cleaned are assessed for extent of cleaning required and issues are clarified.
  • Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.
  • Surface soil is inspected and identified as organic or inorganic and required cleaning techniques are confirmed.
  • Glass surface is inspected for pre-existing damage and defects are reported according to company requirements.
  • Equipment is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.
  • Cleaning chemicals are selected and prepared according to manufacturer specifications, and health and safety and company requirements.
  • Personal protective equipment (PPE) is sourced according to manufacturer specifications, and health and safety and company requirements.
  • Signs and barricades are selected and installed according to health and safety, and company requirements.
       
Element: Clean glass.
  • Existing soil is carefully scraped from glass surface as required, using required equipment.
  • Spot cleaning techniques are used according to specified requirements.
  • Glass surface is washed and squeegeed according to specified requirements.
  • Window edges and sills are wiped to remove soil and waste.
  • Glass surface, surrounding areas and floor are checked to be free of chemicals, water and soil.
       
Element: Tidy work site.
  • Collected soil and waste are disposed of according to client and company specifications, and legislative, environmental, and health and safety requirements.
  • Signs and barricades are removed according to health and safety, and company requirements.
       
Element: Clean and safety check equipment, and store equipment and chemicals.
  • Equipment and PPE are cleaned, safety checked, and stored according to manufacturer specifications, and environmental, health and safety, and company requirements.
  • Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan and prepare to clean glass surfaces.

1.1.

Glass surfaces to be cleaned are assessed for extent of cleaning required and issues are clarified.

1.2.

Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.

1.3.

Surface soil is inspected and identified as organic or inorganic and required cleaning techniques are confirmed.

1.4.

Glass surface is inspected for pre-existing damage and defects are reported according to company requirements.

1.5.

Equipment is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.

1.6.

Cleaning chemicals are selected and prepared according to manufacturer specifications, and health and safety and company requirements.

1.7.

Personal protective equipment (PPE) is sourced according to manufacturer specifications, and health and safety and company requirements.

1.8.

Signs and barricades are selected and installed according to health and safety, and company requirements.

2.

Clean glass.

2.1.

Existing soil is carefully scraped from glass surface as required, using required equipment.

2.2.

Spot cleaning techniques are used according to specified requirements.

2.3.

Glass surface is washed and squeegeed according to specified requirements.

2.4.

Window edges and sills are wiped to remove soil and waste.

2.5.

Glass surface, surrounding areas and floor are checked to be free of chemicals, water and soil.

3.

Tidy work site.

3.1.

Collected soil and waste are disposed of according to client and company specifications, and legislative, environmental, and health and safety requirements.

3.2.

Signs and barricades are removed according to health and safety, and company requirements.

4.

Clean and safety check equipment, and store equipment and chemicals.

4.1.

Equipment and PPE are cleaned, safety checked, and stored according to manufacturer specifications, and environmental, health and safety, and company requirements.

4.2.

Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also clean three different glass surfaces, including:

one ordinary glass (including mirror) or frosted glass surface measuring at least 1.5 metres in height or length, in which the work must involve:

selecting and using required cleaning equipment, including a squeegee

spot cleaning the glass

removing smears and drips from the glass and surrounding surfaces and floor

one textured glass surface, in which the work must involve:

selecting and using required cleaning equipment

spot cleaning the glass

conducting full clean of the glass to remove all soil

removing smears and drips from the glass and surrounding surfaces and floor

one ordinary frosted or textured glass surface, in which the work must involve:

removing three different inorganic soils from the glass surface using required cleaning techniques, one of which must require use of the scraping technique

selecting and using required cleaning equipment.

In doing the above work, the person must:

identify and plan for work site hazards

identify types and characteristics of glass surfaces and select cleaning equipment and chemicals required for the task

use safe and efficient cleaning techniques

correctly and safely handle waste, including contaminated materials.

A person demonstrating competency in this unit must demonstrate knowledge of:

types of glass surfaces, their characteristics and required cleaning methods

types and characteristics of organic and inorganic soils and required cleaning chemicals, equipment and methods of treatment

application methods for cleaning glass using microfibre products, including using:

cloth and water in spray bottle to spot clean low-level stains

damp mops and cloths for surface cleaning and finishing

dry mopping techniques

environmental requirements relating to cleaning glass surfaces, including:

clean-up, containment and isolation procedures

emergency chemical spill control measures

environmental protection agency requirements relating to cleaning glass surfaces

hazardous materials handling

use of low-energy cleaning methods

use of low-moisture cleaning methods

use of low water-use equipment and water-efficient cleaning methods

use of non-chemical cleaning methods

methods for cleaning and maintaining cloths, including:

air drying for optimal performance

avoiding fabric softeners

regular hand or machine washing in hot soapy water

removing stains with hot water and washing liquid

washing products on their own to avoid static transfer of lint

processes for safely handling and disposing of waste, including:

chemicals past their expiry date

obsolete equipment

packaging

used containers

used or contaminated personal protective equipment (PPE)

used or unused chemicals

range and use of cleaning chemicals and equipment for cleaning glass surfaces

safe handling techniques for working with hazardous chemicals, including:

emergency chemical spill control measures

routes of entry and potential symptoms of exposure to chemicals

safe methods for diluting chemicals

working according to safety data sheets (SDS).

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan and prepare to clean glass surfaces.

1.1.

Glass surfaces to be cleaned are assessed for extent of cleaning required and issues are clarified.

1.2.

Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.

1.3.

Surface soil is inspected and identified as organic or inorganic and required cleaning techniques are confirmed.

1.4.

Glass surface is inspected for pre-existing damage and defects are reported according to company requirements.

1.5.

Equipment is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.

1.6.

Cleaning chemicals are selected and prepared according to manufacturer specifications, and health and safety and company requirements.

1.7.

Personal protective equipment (PPE) is sourced according to manufacturer specifications, and health and safety and company requirements.

1.8.

Signs and barricades are selected and installed according to health and safety, and company requirements.

2.

Clean glass.

2.1.

Existing soil is carefully scraped from glass surface as required, using required equipment.

2.2.

Spot cleaning techniques are used according to specified requirements.

2.3.

Glass surface is washed and squeegeed according to specified requirements.

2.4.

Window edges and sills are wiped to remove soil and waste.

2.5.

Glass surface, surrounding areas and floor are checked to be free of chemicals, water and soil.

3.

Tidy work site.

3.1.

Collected soil and waste are disposed of according to client and company specifications, and legislative, environmental, and health and safety requirements.

3.2.

Signs and barricades are removed according to health and safety, and company requirements.

4.

Clean and safety check equipment, and store equipment and chemicals.

4.1.

Equipment and PPE are cleaned, safety checked, and stored according to manufacturer specifications, and environmental, health and safety, and company requirements.

4.2.

Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Hazards that must be assessed include:

biological and environmental contaminants

chemical exposure via absorption, ingestion and inhalation

chemical reactivity

dust and fibre particulates

electrical

environmental allergens

explosions

fatigue

fire

manual handling

noise

poor ventilation

slips, trips and falls

syringes and sharps

working in confined spaces.

Health and safety requirements must include:

access to communication devices when working alone

compliance with Safe Work Australia regulations and guidelines

electrical equipment test and tag compliance

emergency response procedures

environmental controls

hazard signs and barricades

health and safety induction and refresher training

manual handling techniques

processes for safely dispensing chemicals

risk assessment procedures, including:

hazardous chemicals register

hierarchy of control

job safety analyses (JSA) for low-risk situations

safe work method statements (SWMS) for high-risk situations

incident reporting

SDS

selection and use of required PPE

storage and maintenance of equipment according to manufacturer specifications

use of first aid according to SDS information.

Cleaning techniques must include:

pre-spraying

scraping

spot cleaning

squeegeeing

wiping.

Equipment must include a squeegee and at least two of the following:

bucket

chamois

cobwebber

extension pole

glass scraper

hose

lamb’s wool applicator

lint-free cloths

microfibre products.

Cleaning chemicals must include at least one of the following:

glass cleaners

solvent cleaners

surfactants.

Personal protective equipment must include at least two of the following:

eye protection

gloves

masks

safety shoes

sun protection.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Glass surfaces to be cleaned are assessed for extent of cleaning required and issues are clarified. 
Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements. 
Surface soil is inspected and identified as organic or inorganic and required cleaning techniques are confirmed. 
Glass surface is inspected for pre-existing damage and defects are reported according to company requirements. 
Equipment is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work. 
Cleaning chemicals are selected and prepared according to manufacturer specifications, and health and safety and company requirements. 
Personal protective equipment (PPE) is sourced according to manufacturer specifications, and health and safety and company requirements. 
Signs and barricades are selected and installed according to health and safety, and company requirements. 
Existing soil is carefully scraped from glass surface as required, using required equipment. 
Spot cleaning techniques are used according to specified requirements. 
Glass surface is washed and squeegeed according to specified requirements. 
Window edges and sills are wiped to remove soil and waste. 
Glass surface, surrounding areas and floor are checked to be free of chemicals, water and soil. 
Collected soil and waste are disposed of according to client and company specifications, and legislative, environmental, and health and safety requirements. 
Signs and barricades are removed according to health and safety, and company requirements. 
Equipment and PPE are cleaned, safety checked, and stored according to manufacturer specifications, and environmental, health and safety, and company requirements. 
Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements. 

Forms

Assessment Cover Sheet

CPPCLO3009 - Clean glass surfaces
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCLO3009 - Clean glass surfaces

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: