Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPCLO3044 Mapping and Delivery Guide
Prepare rooms for guests and residents

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPCLO3044 - Prepare rooms for guests and residents
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to prepare rooms for guests or residents in a range of accommodation types. It covers assessing the extent of the cleaning task; selecting required equipment, chemicals and methods; and performing cleaning tasks safely.The unit supports cleaners who work alone or in teams. It applies to preparing rooms for guests or residents in a range of accommodation types, including private residences, hotels and motels.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

as listed in the range of conditions

materials:

room supplies as listed in the range of conditions

specifications:

equipment operating manuals

SDS

physical conditions:

work site or venue with fully equipped guest or resident rooms with a range of furniture, fixtures and fittings requiring cleaning

housekeeping storage area

relationships with team members and supervisor:

work may be conducted alone or as part of a team.

Timeframe:

as specified by the task.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and prepare to service guest room.
  • Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.
  • Cleaning methods are selected according to job requirements.
  • Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.
  • Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.
  • Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.
  • Pre-existing damage to room and contents is identified and reported according to company requirements.
  • Signs and barricades are selected and installed according to health and safety, and company requirements.
       
Element: Inspect rooms.
  • Rooms are accessed in the correct order and with minimum disruption to guests or residents.
  • Guest or resident items left in vacated rooms are collected and stored according to company requirements.
  • Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.
  • Unusual and suspect items or occurrences are reported promptly according to company procedures.
       
Element: Clean and service rooms.
  • Linen is removed from beds, checked for stains and damage, and transferred for cleaning.
  • Clean bed linen is fitted according to job requirements.
  • Furniture, fixtures and fittings are cleaned according to client requirements.
  • Room supplies for each room are checked and replenished or replaced according to client requirements.
  • Signs and barricades are removed according to health and safety, and company requirements.
       
Element: Clean and safety check equipment, and store equipment and chemicals.
  • Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.
  • Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan and prepare to service guest room.

1.1.

Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.

1.2.

Cleaning methods are selected according to job requirements.

1.3.

Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.

1.4.

Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.

1.5.

Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.

1.6.

Pre-existing damage to room and contents is identified and reported according to company requirements.

1.7.

Signs and barricades are selected and installed according to health and safety, and company requirements.

2.

Inspect rooms.

2.1.

Rooms are accessed in the correct order and with minimum disruption to guests or residents.

2.2.

Guest or resident items left in vacated rooms are collected and stored according to company requirements.

2.3.

Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.

2.4.

Unusual and suspect items or occurrences are reported promptly according to company procedures.

3.

Clean and service rooms.

3.1.

Linen is removed from beds, checked for stains and damage, and transferred for cleaning.

3.2.

Clean bed linen is fitted according to job requirements.

3.3.

Furniture, fixtures and fittings are cleaned according to client requirements.

3.4.

Room supplies for each room are checked and replenished or replaced according to client requirements.

3.5.

Signs and barricades are removed according to health and safety, and company requirements.

4.

Clean and safety check equipment, and store equipment and chemicals.

4.1.

Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.

4.2.

Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also:

prepare three of the following rooms for guests:

balcony

bathroom

bedroom

kitchen

lounge room

for each of the above rooms, replenish two of the following different room supplies:

bathroom supplies

crockery and cutlery

fridge supplies

glassware

linen

local information

magazines and newspapers

stationery

tea, coffee and sugar.

In doing the above work, the person must:

identify site hazards and control risks before commencing the task

select and prepare equipment required for the task, including personal protective equipment (PPE)

use safe and efficient cleaning methods.

A person demonstrating competency in this unit must demonstrate knowledge of:

cleaning chemicals and equipment for cleaning room furniture, fixtures and fittings

cleaning methods, including:

methods for various types of furniture, fixtures and fittings

pre-spotting and stain removal

key requirements of legislation, regulations, codes of practice and industry advisory standards when preparing rooms for guests and residents, including:

privacy requirements

health and safety requirements

safe handling techniques for working with hazardous chemicals, including:

emergency chemical spill control measures

routes of entry and potential symptoms of exposure to chemicals

safe methods for diluting chemicals

working according to safety data sheets (SDS).

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan and prepare to service guest room.

1.1.

Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.

1.2.

Cleaning methods are selected according to job requirements.

1.3.

Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.

1.4.

Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.

1.5.

Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.

1.6.

Pre-existing damage to room and contents is identified and reported according to company requirements.

1.7.

Signs and barricades are selected and installed according to health and safety, and company requirements.

2.

Inspect rooms.

2.1.

Rooms are accessed in the correct order and with minimum disruption to guests or residents.

2.2.

Guest or resident items left in vacated rooms are collected and stored according to company requirements.

2.3.

Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.

2.4.

Unusual and suspect items or occurrences are reported promptly according to company procedures.

3.

Clean and service rooms.

3.1.

Linen is removed from beds, checked for stains and damage, and transferred for cleaning.

3.2.

Clean bed linen is fitted according to job requirements.

3.3.

Furniture, fixtures and fittings are cleaned according to client requirements.

3.4.

Room supplies for each room are checked and replenished or replaced according to client requirements.

3.5.

Signs and barricades are removed according to health and safety, and company requirements.

4.

Clean and safety check equipment, and store equipment and chemicals.

4.1.

Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.

4.2.

Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Hazards that must be assessed include:

biological and environmental contaminants

chemical exposure via absorption, ingestion and inhalation

chemical reactivity

dust and fibre particulates

electrical

environmental allergens

explosions

fatigue

fire

manual handling

noise

poor ventilation

slips, trips and falls

syringes and sharps

working in confined spaces.

Health and safety requirements must include:

access to communication devices when working alone

compliance with Safe Work Australia regulations and guidelines

electrical equipment test and tag compliance

emergency response procedures

environmental controls

hazard signs and barricades

health and safety induction and refresher training

manual handling techniques

processes for safely dispensing chemicals

risk assessment procedures, including:

hazardous chemicals register

hierarchy of control

job safety analyses (JSA) for low-risk situations

safe work method statements (SWMS) for high-risk situations

incident reporting

SDS

selection and use of required PPE

storage and maintenance of equipment according to manufacturer specifications

use of first aid according to SDS information.

Equipment must include at least two of the following:

brushes

buckets

cleaning and polishing cloths

mops

vacuum cleaners.

Rooms must include at least three of the following:

balcony

bathroom

bedroom

kitchen

lounge room.

Personal protective equipment must include at least two of the following:

disposable respirators

eye protection

gloves

masks

safety shoes

sun protection.

Furniture, fixtures and fittings must include at least three of the following:

desks

floor surfaces

light fittings

mirrors and glassware

refrigerators

shelving

soft furnishings

telephones

televisions

wardrobes.

Room supplies must include at least two of the following:

bathroom supplies

crockery and cutlery

fridge supplies

glassware

linen

local information

magazines and newspapers

stationery

tea, coffee and sugar.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements. 
Cleaning methods are selected according to job requirements. 
Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work. 
Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley. 
Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements. 
Pre-existing damage to room and contents is identified and reported according to company requirements. 
Signs and barricades are selected and installed according to health and safety, and company requirements. 
Rooms are accessed in the correct order and with minimum disruption to guests or residents. 
Guest or resident items left in vacated rooms are collected and stored according to company requirements. 
Pests are identified promptly and action is taken to eliminate them according to safety and company procedures. 
Unusual and suspect items or occurrences are reported promptly according to company procedures. 
Linen is removed from beds, checked for stains and damage, and transferred for cleaning. 
Clean bed linen is fitted according to job requirements. 
Furniture, fixtures and fittings are cleaned according to client requirements. 
Room supplies for each room are checked and replenished or replaced according to client requirements. 
Signs and barricades are removed according to health and safety, and company requirements. 
Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements. 
Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements. 

Forms

Assessment Cover Sheet

CPPCLO3044 - Prepare rooms for guests and residents
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCLO3044 - Prepare rooms for guests and residents

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: