Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPCLO4001 Mapping and Delivery Guide
Induct cleaning staff

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPCLO4001 - Induct cleaning staff
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to brief a cleaning team on the client and workplace requirements for cleaning a work site. It involves identifying the client requirements, service level agreement, cleaning schedules and cleaning techniques for different areas of the work site; and planning and delivering induction sessions for cleaning team members. Induction includes a work site tour and presentation, including demonstrations where required, to ensure team members are fully informed of the cleaning tasks, schedules and quality standards required. The induction must also cover all health, safety and environmental compliance and security requirements. The unit supports those who supervise small cleaning teams and take responsibility for the quality of cleaning at a particular work site. It applies in a range of commercial and residential work sites.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

cleaning equipment for demonstrating techniques

materials:

cleaning materials for demonstrating techniques

specifications:

client service level agreement

physical conditions:

cleaning team with a minimum of three members

work site with a minimum of four areas to be cleaned

relationships with team members and supervisor:

supervisory responsibility for a small team

relationship with client:

client consultation required.

Timeframe:

as specified by the task.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and prepare for cleaning team induction.
  • Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction.
  • Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements.
  • Communication strategies that meet the needs of team members are identified for use in induction activities.
  • Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared.
  • Cleaning team is notified of scheduled induction presentation and work site tour.
       
Element: Present induction information.
  • Cleaning team members are introduced and roles and responsibilities are outlined.
  • Client business activity, work site location, and cleaning requirements are explained to cleaning team.
  • Documentation relating to cleaning task details is distributed and explained.
       
Element: Conduct work site induction tour.
  • Work site access and security details are explained and cleaning team members are introduced to relevant site personnel.
  • Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required.
  • Work site health, safety and environmental requirements and emergency procedures are identified and explained.
  • Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations.
  • Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan and prepare for cleaning team induction.

1.1.

Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction.

1.2.

Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements.

1.3.

Communication strategies that meet the needs of team members are identified for use in induction activities.

1.4.

Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared.

1.5.

Cleaning team is notified of scheduled induction presentation and work site tour.

2.

Present induction information.

2.1.

Cleaning team members are introduced and roles and responsibilities are outlined.

2.2.

Client business activity, work site location, and cleaning requirements are explained to cleaning team.

2.3.

Documentation relating to cleaning task details is distributed and explained.

3.

Conduct work site induction tour.

3.1.

Work site access and security details are explained and cleaning team members are introduced to relevant site personnel.

3.2.

Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required.

3.3

Work site health, safety and environmental requirements and emergency procedures are identified and explained.

3.4.

Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations.

3.5.

Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also:

conduct an induction presentation and tour at a work site for a cleaning team consisting of a minimum of three members

document the above induction presentation

interpret client, legislative and workplace requirements and apply to induction presentation and documentation.

The above induction presentation must involve the following four different areas to be cleaned:

wet area

food service area

general office area

public area.

A person demonstrating competency in this unit must demonstrate knowledge of:

cleaning techniques, and associated equipment and materials, suitable for different types of areas within work sites

communication and presentation techniques for presenting induction information to team members

information required in order to assess cleaning contract requirements and include required information in induction, including:

client service level agreement

health, safety and environmental protection legislation

workplace policies and procedures, including sustainability policies

work site information, including:

access and security arrangements

numbers and types of areas to be cleaned

storage areas for cleaning supplies

client requirements relating to cleaning schedules and tasks for different types of areas within work sites

safe handling and operating procedures for cleaning equipment and materials, including cleaning chemicals.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan and prepare for cleaning team induction.

1.1.

Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction.

1.2.

Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements.

1.3.

Communication strategies that meet the needs of team members are identified for use in induction activities.

1.4.

Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared.

1.5.

Cleaning team is notified of scheduled induction presentation and work site tour.

2.

Present induction information.

2.1.

Cleaning team members are introduced and roles and responsibilities are outlined.

2.2.

Client business activity, work site location, and cleaning requirements are explained to cleaning team.

2.3.

Documentation relating to cleaning task details is distributed and explained.

3.

Conduct work site induction tour.

3.1.

Work site access and security details are explained and cleaning team members are introduced to relevant site personnel.

3.2.

Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required.

3.3

Work site health, safety and environmental requirements and emergency procedures are identified and explained.

3.4.

Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations.

3.5.

Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Work site must include:

wet areas

food service areas

general office areas

public areas.

Induction tour must include:

access to, and security requirements of, work site

areas to be cleaned and cleaning techniques to be used

introduction to work site personnel

supplies to be used and storage arrangements.

Induction documentation must include at least three of the following:

cleaning equipment colour-coding conventions

company policies and procedures relating to cleaner’s work attendance

emergency contact numbers

hazard and incident reporting requirements

safety requirements

site map.

Cleaning task details must include:

methods

schedules

material and equipment storage.

Work site health and safety must include:

access to communication devices when working alone

compliance with Safe Work Australia regulations and guidelines

electrical equipment test and tag compliance

environmental controls

hazard signs and barricades

health and safety induction and refresher training

manual handling techniques

processes for safely dispensing chemicals

risk assessment procedures, including:

hierarchy of control

job safety analyses (JSA) for low-risk situations

safe work method statements (SWMS) for high-risk situations

incident reporting

safety data sheets (SDS)

selection and use of required personal protective equipment (PPE)

storage and maintenance of equipment according to manufacturer specifications

use of first aid according to SDS information.

Emergency procedures must include:

calling emergency numbers as required

use of first aid according to SDS information.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction. 
Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements. 
Communication strategies that meet the needs of team members are identified for use in induction activities. 
Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared. 
Cleaning team is notified of scheduled induction presentation and work site tour. 
Cleaning team members are introduced and roles and responsibilities are outlined. 
Client business activity, work site location, and cleaning requirements are explained to cleaning team. 
Documentation relating to cleaning task details is distributed and explained. 
Work site access and security details are explained and cleaning team members are introduced to relevant site personnel. 
Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required. 
Work site health, safety and environmental requirements and emergency procedures are identified and explained. 
Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations. 
Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required. 

Forms

Assessment Cover Sheet

CPPCLO4001 - Induct cleaning staff
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCLO4001 - Induct cleaning staff

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: