Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPCLO4002 Mapping and Delivery Guide
Develop, implement and monitor new cleaning techniques

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPCLO4002 - Develop, implement and monitor new cleaning techniques
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to investigate cleaning methods and materials to develop new techniques for dealing with cleaning problems, such as stubborn stains, discolouration, deposits and moulds. It involves consulting with cleaning equipment and material suppliers, trialling new methods for dealing with cleaning problems, and demonstrating new techniques to cleaning teams. The unit also covers monitoring the effectiveness of new methods and introducing adjustments in consultation with suppliers and cleaning staff. The unit supports those who supervise small cleaning teams and take responsibility for the quality of cleaning at a particular work site. It applies in a range of commercial and residential work sites.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

cleaning equipment

telephone

computer with internet access

materials:

cleaning chemicals

specifications:

manufacturer product information

physical conditions:

three different cleaning problems on different substrates

relationships with team members and supervisor:

supervisory responsibilities for a small team

relationship with client:

client consultation required.

Timeframe:

as specified by the task.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse cleaning problems.
  • Cleaning problems are identified in consultation with cleaning team and client.
  • Locations of cleaning problems are examined, substrate is identified, and photographs and samples are taken as required.
  • Cleaning techniques that have been applied to the problem are identified and effectiveness is assessed in consultation with cleaning team.
  • Adaptations to current cleaning techniques that comply with client and workplace requirements are trialled and effectiveness is assessed.
       
Element: Investigate new cleaning techniques.
  • Alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements, are researched and identified.
  • Industry networks, manufacturers and suppliers, are consulted on alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements.
  • Cost-effectiveness of alternative cleaning techniques is assessed and new cleaning techniques are selected for trialling.
       
Element: Trial new cleaning techniques.
  • Equipment and materials required for trialling new cleaning techniques are identified and obtained according to workplace procedures.
  • Locations where cleaning problems are most severe are identified for trialling new cleaning techniques.
  • Cleaning techniques are applied according to research findings and manufacturer specifications, and results are assessed over recommended time period.
  • Variations to new cleaning techniques recommended by research findings, consultation and manufacturer specifications are trialled, as required.
  • Results of new cleaning techniques, including details of variations to techniques, are recorded and effectiveness is assessed.
       
Element: Implement and monitor new cleaning techniques.
  • Effective new cleaning techniques are documented and communicated or demonstrated to cleaning team, as required.
  • Cleaning team’s implementation of new cleaning techniques is observed and coaching on application of techniques is provided as required.
  • Effectiveness of new cleaning technique is monitored, recorded and reported according to company requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Analyse cleaning problems.

1.1.

Cleaning problems are identified in consultation with cleaning team and client.

1.2.

Locations of cleaning problems are examined, substrate is identified, and photographs and samples are taken as required.

1.3.

Cleaning techniques that have been applied to the problem are identified and effectiveness is assessed in consultation with cleaning team.

1.4.

Adaptations to current cleaning techniques that comply with client and workplace requirements are trialled and effectiveness is assessed.

2.

Investigate new cleaning techniques.

2.1.

Alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements, are researched and identified.

2.2.

Industry networks, manufacturers and suppliers, are consulted on alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements.

2.3.

Cost-effectiveness of alternative cleaning techniques is assessed and new cleaning techniques are selected for trialling.

3.

Trial new cleaning techniques.

3.1.

Equipment and materials required for trialling new cleaning techniques are identified and obtained according to workplace procedures.

3.2.

Locations where cleaning problems are most severe are identified for trialling new cleaning techniques.

3.3.

Cleaning techniques are applied according to research findings and manufacturer specifications, and results are assessed over recommended time period.

3.4.

Variations to new cleaning techniques recommended by research findings, consultation and manufacturer specifications are trialled, as required.

3.5.

Results of new cleaning techniques, including details of variations to techniques, are recorded and effectiveness is assessed.

4.

Implement and monitor new cleaning techniques.

4.1.

Effective new cleaning techniques are documented and communicated or demonstrated to cleaning team, as required.

4.2.

Cleaning team’s implementation of new cleaning techniques is observed and coaching on application of techniques is provided as required.

4.3.

Effectiveness of new cleaning technique is monitored, recorded and reported according to company requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also develop cleaning techniques for three of the following cleaning problems, each involving a different substrate as listed in the range of conditions:

stubborn stains

discolouration

deposits

moulds.

In doing the above work, the person must:

research possible cleaning techniques with networks, manufacturers and suppliers to identify agreed cleaning techniques

interpret and apply the following information relating to developing, implementing and monitoring new cleaning techniques:

safe handling and operating procedures for cleaning equipment and materials, including cleaning chemicals

health, safety and environmental protection legislation

workplace policies and procedures, including sustainability policies.

apply the new cleaning techniques over a recommended timeframe agreed with those consulted, and assess results.

A person demonstrating competency in this unit must demonstrate knowledge of:

common types of cleaning problems and cleaning techniques used to resolve them on different types of substrates

equipment and materials required to implement new cleaning techniques

industry personnel and networks that could provide information on solutions to cleaning problems

internet research strategies and sources for finding information about products that could assist in identifying and resolving new cleaning techniques

methods for coaching team members in new cleaning techniques

methods for identifying causes of cleaning problems and type of substrate

methods for monitoring success and cost-effectiveness of new cleaning techniques

safe handling and operating procedures for cleaning equipment and materials, including cleaning chemicals

workplace requirements for developing, implementing and monitoring new cleaning techniques, including compliance with:

health, safety and environmental protection legislation

workplace policies and procedures, including sustainability policies.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Analyse cleaning problems.

1.1.

Cleaning problems are identified in consultation with cleaning team and client.

1.2.

Locations of cleaning problems are examined, substrate is identified, and photographs and samples are taken as required.

1.3.

Cleaning techniques that have been applied to the problem are identified and effectiveness is assessed in consultation with cleaning team.

1.4.

Adaptations to current cleaning techniques that comply with client and workplace requirements are trialled and effectiveness is assessed.

2.

Investigate new cleaning techniques.

2.1.

Alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements, are researched and identified.

2.2.

Industry networks, manufacturers and suppliers, are consulted on alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements.

2.3.

Cost-effectiveness of alternative cleaning techniques is assessed and new cleaning techniques are selected for trialling.

3.

Trial new cleaning techniques.

3.1.

Equipment and materials required for trialling new cleaning techniques are identified and obtained according to workplace procedures.

3.2.

Locations where cleaning problems are most severe are identified for trialling new cleaning techniques.

3.3.

Cleaning techniques are applied according to research findings and manufacturer specifications, and results are assessed over recommended time period.

3.4.

Variations to new cleaning techniques recommended by research findings, consultation and manufacturer specifications are trialled, as required.

3.5.

Results of new cleaning techniques, including details of variations to techniques, are recorded and effectiveness is assessed.

4.

Implement and monitor new cleaning techniques.

4.1.

Effective new cleaning techniques are documented and communicated or demonstrated to cleaning team, as required.

4.2.

Cleaning team’s implementation of new cleaning techniques is observed and coaching on application of techniques is provided as required.

4.3.

Effectiveness of new cleaning technique is monitored, recorded and reported according to company requirements.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Substrate must include three of the following:

carpet

concrete

fabric

glass

painted surface

plastic

metal

tiles

vinyl surface

wood.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Cleaning problems are identified in consultation with cleaning team and client. 
Locations of cleaning problems are examined, substrate is identified, and photographs and samples are taken as required. 
Cleaning techniques that have been applied to the problem are identified and effectiveness is assessed in consultation with cleaning team. 
Adaptations to current cleaning techniques that comply with client and workplace requirements are trialled and effectiveness is assessed. 
Alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements, are researched and identified. 
Industry networks, manufacturers and suppliers, are consulted on alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements. 
Cost-effectiveness of alternative cleaning techniques is assessed and new cleaning techniques are selected for trialling. 
Equipment and materials required for trialling new cleaning techniques are identified and obtained according to workplace procedures. 
Locations where cleaning problems are most severe are identified for trialling new cleaning techniques. 
Cleaning techniques are applied according to research findings and manufacturer specifications, and results are assessed over recommended time period. 
Variations to new cleaning techniques recommended by research findings, consultation and manufacturer specifications are trialled, as required. 
Results of new cleaning techniques, including details of variations to techniques, are recorded and effectiveness is assessed. 
Effective new cleaning techniques are documented and communicated or demonstrated to cleaning team, as required. 
Cleaning team’s implementation of new cleaning techniques is observed and coaching on application of techniques is provided as required. 
Effectiveness of new cleaning technique is monitored, recorded and reported according to company requirements. 

Forms

Assessment Cover Sheet

CPPCLO4002 - Develop, implement and monitor new cleaning techniques
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCLO4002 - Develop, implement and monitor new cleaning techniques

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: