Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPCMN2004 Mapping and Delivery Guide
Provide basic client services
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CPPCMN2004 - Provide basic client services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency specifies the outcomes required to provide effective client services.The unit applies to cleaning personnel responsible for establishing effective client relationships. It includes identifying and meeting client needs by providing information/advice on products and services. Individuals undertaking this unit would perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities. No licensing, legislative or certification requirements apply to this Unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards. Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect: Industry-standard client-based services, information relating to cleaning practices and methods, WHS safety measures in the workplace. performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace; and following standard and authorised work practices, safety requirements and environmental constraints. Assessors are responsible for ensuring that candidates have access to: appropriate documents, materials, tools equipment and personal protective equipment currently used in industry; legislation and regulations; and workplace policies and procedures. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify client needs. |
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Element: Deliver services to client. |
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