Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPCMN4003 Mapping and Delivery Guide
Establish, develop and monitor teams

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CPPCMN4003 - Establish, develop and monitor teams
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to facilitate the development of team members’ working relationships, monitor their interactions and performance, and manage coaching and incentive programs to improve team effectiveness.The unit supports those who supervise small teams and take responsibility for the quality of work at a particular site. It applies in a range of commercial and residential work sites.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

materials:

company-specific business standards

legislative requirements as listed in range of conditions

specifications:

teamwork instructions

physical conditions:

work site

a minimum of three new team members

relationships with team members and supervisor:

supervisory responsibility for a small team.

Timeframe:

according to workplace requirements.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish team.
  • Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.
  • Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.
  • Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.
  • Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.
  • Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.
       
Element: Monitor and support team outcomes.
  • Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.
  • Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.
  • Individual or team member problems are discussed and issues resolved according to company requirements.
       
Element: Develop team performance.
  • Opportunities for staff development and training are regularly promoted to staff according to company requirements.
  • Development needs of team are identified, recorded and discussed with team members according to company requirements.
  • Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.
  • Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Establish team.

1.1.

Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.

1.2.

Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.

1.3.

Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.

1.4.

Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.

1.5.

Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.

2.

Monitor and support team outcomes.

2.1.

Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.

2.2.

Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.

2.3.

Individual or team member problems are discussed and issues resolved according to company requirements.

3.

Develop team performance.

3.1.

Opportunities for staff development and training are regularly promoted to staff according to company requirements.

3.2.

Development needs of team are identified, recorded and discussed with team members according to company requirements.

3.3.

Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.

3.4.

Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also establish a working team comprised of a minimum of three members, in which the work must involve:

establishing three different key performance indicators (KPIs) for each team member according to their roles and responsibilities

communicating KPIs to each team member and clarifying and confirming understanding and acceptance

identifying and communicating one developmental opportunity with each person

monitoring and recording team interactions and individual and team performance over a suitable timeframe.

A person demonstrating competency in this unit must demonstrate knowledge of:

team dynamics, including causes of stress or conflict in teams and suitable resolution strategies

communication requirements and methods suitable for team members and work roles

company codes and standards for workplace conduct, ethics, and personal presentation

company policies and procedures relating to own and team members’ roles, responsibilities and delegation level, including:

work instructions

counselling and disciplinary procedures

reporting and documentation requirements

staff development and learning opportunities

specific customer requirements

quality and continuous improvement requirements

legislative compliance requirements relating to teamwork and work role, including:

anti-discrimination

consumer rights

environmental protection

equal employment opportunity

privacy

sustainability

work health and safety (WHS), including personal protective equipment (PPE) requirements.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Establish team.

1.1.

Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.

1.2.

Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.

1.3.

Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.

1.4.

Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.

1.5.

Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.

2.

Monitor and support team outcomes.

2.1.

Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.

2.2.

Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.

2.3.

Individual or team member problems are discussed and issues resolved according to company requirements.

3.

Develop team performance.

3.1.

Opportunities for staff development and training are regularly promoted to staff according to company requirements.

3.2.

Development needs of team are identified, recorded and discussed with team members according to company requirements.

3.3.

Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.

3.4.

Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Legislative requirements must include:

anti-discrimination, equal employment opportunity and racial vilification

consumer law

environmental law

harassment and other laws specific to local government

industry codes of conduct

Work Health and Safety (WHS) Act and regulations

privacy legislation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied. 
Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements. 
Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements. 
Team and individual KPIs are established and communicated to team members, and recorded according to company requirements. 
Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures. 
Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes. 
Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required. 
Individual or team member problems are discussed and issues resolved according to company requirements. 
Opportunities for staff development and training are regularly promoted to staff according to company requirements. 
Development needs of team are identified, recorded and discussed with team members according to company requirements. 
Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements. 
Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements. 

Forms

Assessment Cover Sheet

CPPCMN4003 - Establish, develop and monitor teams
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPCMN4003 - Establish, develop and monitor teams

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: