Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPCMN4010A Mapping and Delivery Guide
Cost and quote sustainable product and service provision

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CPPCMN4010A - Cost and quote sustainable product and service provision
Description This unit of competency specifies the outcomes required to identify, cost and provide quotations for customers that cover the full costs of delivering sustainable products and services.The application of knowledge regarding 'green' or sustainability incentives provided by government and councils is addressed.The unit also covers the costing of materials and techniques required to deliver the required outcomes. The capacity to evaluate alternatives and decide upon and quote the solution that best meets client needs while sustaining required margins is covered.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency supports individuals responsible for providing quotations for the provision of sustainable products and services.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify products and services related to sustainability.
  • Purpose, benefits and practices of sustainability are researched and analysed.
  • Current products and services are reviewed and analysed to identify their ability to provide sustainable solutions to customers.
  • Financial costs and returns associated with delivering current sustainable product and service solutions are identified, analysed using standard financial methods, and recorded.
  • Research is conducted to identify new and emerging sustainable products and services that may be attractive to customers.
  • Government policies and incentives regarding the implementation of sustainable products and services are accessed and reviewed.
       
Element: Finalise customer requirements.
  • Customer is consulted to determine business objectives, as well as nature, size and volume of required products and services.
  • Characteristics of the product or service and their contribution to providing sustainable solutions for the customer are described and clarified.
  • Timelines for delivery of the product or service are discussed and finalised.
  • Constraints and potential risks associated with the progress of the project are communicated to the client.
  • Formal project brief is negotiated and agreed with customer.
       
Element: Negotiate and cost solutions.
  • Alternative solutions that reflect project brief and meet customer requirements are sourced and evaluated.
  • Comparison of product or service characteristics in relation to performance, price and sustainability is made and discussed with the customer where required.
  • Product and costing information is sourced and interpreted according to company requirements.
  • Full costs, taxes and profit margin are calculated according to company requirements.
  • Calculations are checked, and detailed and legible records of methods of calculations are kept according to company requirements.
       
Element: Finalise quotation.
  • Documentation is prepared that includes accurate details of the cost of product or service and conditions and limitations, according to company and legislative and regulatory requirements.
  • Quotations are provided to customer in standard format according to company requirements.
  • Options, with secondary quotations, are offered according to company requirements.
  • Variations required by the customer are identified, negotiated, costed and recorded according to company requirements.
  • Details of quotations are recorded accurately and legibly and are retained on file according to company requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing at least two instances of the implementation and monitoring of integrated economic, social and environmental sustainability policies and procedures in an organisation.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

research and identify products and services that support improved sustainability

communicate with customers and identify their needs for sustainable products and services

determine the full cost of providing the product or service and prepare a quotation that meets business standards and requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include access to:

relevant legislation, standards and guidelines

workplace documentation and personnel

reports from other parties involved in the process of identifying and implementing improvements.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to inform customers of available products and services

numeracy skills to:

cost inputs

undertake financial planning and modelling, such as establishing break-even point

develop project budget

analyse financial reports, such as profit and loss reports and balance sheets

negotiation skills to finalise customer requirements

literacy skills to:

review client briefs

prepare quotations and reports

Required knowledge

methods of calculating 'pay back' period to recoup cost of installation of sustainable solutions

concepts of risk management planning and processes

incentives provided for the installation of sustainable solutions

industry codes and standards for quoting and applying warranties, cool-off periods and returns

industry quality requirements

industry terminology used in budgeting, quoting and sustainability

organisational policies and procedures related to sustainable practices

organisational processes for budgeting and quoting

standard financial reporting mechanisms

strategies, tools and products to support sustainable practices

legislative and regulatory requirements relating to environmental standards and OHS

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sustainability is broadly defined as having three separate but inter-related components with characteristics including:

economic sustainability, demonstrated by:

cost-effective use of resources

ensuring costs of 'green' solutions are properly accounted for and recovered

growing market share by appealing to socially aware customers

purchasing locally to reduce transport costs

seeking to participate in government schemes that reward or fund sustainable operations

social sustainability, demonstrated by:

building community involvement

communicating benefits of sustainable products and services to customers

purchasing locally and using local and community-based products and services

using 'fair trade' products

environmental sustainability, demonstrated by:

efficient use of resources

eliminating hazardous and toxic materials

identifying strategies to offset or mitigate environmental impacts, such as purchasing carbon credits

making more efficient use of energy

maximising opportunities to re-use and recycle materials

preventing and minimising risks and maximising opportunities, such as use of solar or other alternative forms of energy where appropriate

purchasing renewable energy

reducing emissions of greenhouse gases

reducing use of non-renewable resources

waste reduction.

Research data may be sourced from:

'think tanks' and research houses

industry associations

primary research, such as surveys and focus groups

publicly available data, such as Australian Bureau of Statistics (ABS)

regional economic development plans

secondary research, such as national and international literature searches.

Standard financial methods include:

break-even analysis

cash-flow analysis

cost-benefit analysis

profit and loss analysis

return on investment (ROI) analysis.

Full costs for providing a product or service include:

allocation of business overhead costs, such as premises rental, transport, skill development, insurances and depreciation

full requirements for the provision of sustainable products and services, including:

cost of recycling

materials recovery

materials re-use

safe chemical handling and disposal

training of customer in use of the product or service

input costs, such as materials and labour for the provision of required products or services that conform to workplace safety and quality requirements.

Conditions and limitations of the quotation may include:

general conditions and rules

inclusions and exclusions

life and expiry dates of quotations

payment details

rises and falls of costs

variations sought by customer and their treatment.

Legislative and regulatory requirements include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:

anti-discrimination and diversity

chemical controls

chemical registers and manifests

consumer protection legislation

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Purpose, benefits and practices of sustainability are researched and analysed. 
Current products and services are reviewed and analysed to identify their ability to provide sustainable solutions to customers. 
Financial costs and returns associated with delivering current sustainable product and service solutions are identified, analysed using standard financial methods, and recorded. 
Research is conducted to identify new and emerging sustainable products and services that may be attractive to customers. 
Government policies and incentives regarding the implementation of sustainable products and services are accessed and reviewed. 
Customer is consulted to determine business objectives, as well as nature, size and volume of required products and services. 
Characteristics of the product or service and their contribution to providing sustainable solutions for the customer are described and clarified. 
Timelines for delivery of the product or service are discussed and finalised. 
Constraints and potential risks associated with the progress of the project are communicated to the client. 
Formal project brief is negotiated and agreed with customer. 
Alternative solutions that reflect project brief and meet customer requirements are sourced and evaluated. 
Comparison of product or service characteristics in relation to performance, price and sustainability is made and discussed with the customer where required. 
Product and costing information is sourced and interpreted according to company requirements. 
Full costs, taxes and profit margin are calculated according to company requirements. 
Calculations are checked, and detailed and legible records of methods of calculations are kept according to company requirements. 
Documentation is prepared that includes accurate details of the cost of product or service and conditions and limitations, according to company and legislative and regulatory requirements. 
Quotations are provided to customer in standard format according to company requirements. 
Options, with secondary quotations, are offered according to company requirements. 
Variations required by the customer are identified, negotiated, costed and recorded according to company requirements. 
Details of quotations are recorded accurately and legibly and are retained on file according to company requirements. 

Forms

Assessment Cover Sheet

CPPCMN4010A - Cost and quote sustainable product and service provision
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPCMN4010A - Cost and quote sustainable product and service provision

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: