Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPDSM3001A Mapping and Delivery Guide
Assist in listing properties for lease

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPDSM3001A - Assist in listing properties for lease
Description This unit of competency specifies the outcomes required to assist with listing all forms of properties for lease as part of an agency property management team. It includes assisting in the preparation and delivery of the property listing presentation and assisting in providing follow-up service to clients.The unit may form part of the licensing requirements for persons engaged in real estate in those States and Territories where these activities are regulated.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit of competency supports the work of real estate representatives and agency support staff involved in assisting with listing properties for lease as part of an agency property management team. The work is performed under the supervision of the licensee in charge or principal.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Real estate
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assist with preparing listing presentation.
  • Client requirements are clarified with licensee in charge or principal using appropriate interpersonal communication techniques.
  • Assistanceis given to licensee in charge or principal and other members of property management team to prepare property listingpresentation in line with agent instructions and agency practice.
  • Information on comparable propertiesand market conditions is accessed to enhance the listing presentation.
  • Assistance is given to licensee in charge or principal and other members of property management team to prepare promotional materialand property management information kit to highlight benefits of agent and agency and address client requirements in line with agency practice, ethical standards and legislative requirements.
  • Communication with agency sales department is maintained to identify potential new listings and provide sales staff with information on managed properties.
       
Element: Assist in delivery of property management appraisal.
  • Appointment details for property management appraisal are confirmed.
  • Assistance is given to licensee in charge or principal and other members of property management team in conducting property management appraisal in line with agency practice and legislative requirements.
  • Appropriate rapport is established with client.
  • Client questions are answered fully and honestly or referred to appropriate person.
  • Effective interpersonal communication and presentation skills are used in representing the agency and responding to client questions and concerns.
  • Contribution is made to property management team review of marketing activities in line with agency practice.
       
Element: Assist in providing follow-up service to clients.
  • Information is researched and prepared for licensee in charge or principal and other members of property management team to facilitate provision of effective follow-up service to client in line with agency practice.
  • Support is provided to licensee in charge or principal to facilitate finalisation of listing.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed through practical demonstration of assisting in preparing and presenting a listing presentation for a property for lease as part of the property management team. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

assisting in a real or simulated environment with preparing property listing presentations in line with client requirements, agent instructions and agency practice

assisting in a real or simulated environment with preparing promotional material and a property management information kit to highlight benefits of agent and agency and address client requirements in line with agency practice, ethical standards and legislative requirements

assisting in a real or simulated environment with the delivery of listing presentations in line with agency practice and legislative requirements

assisting in a real or simulated environment with the provision of follow-up services to clients in order to finalise listing of properties for lease

knowledge of agency practice, ethical standards and legislative requirements affecting the listing of properties for lease

knowledge of consumer protection principles that impact on the listing of properties for lease.

Context of and specific resources for assessment

Resource implications for assessment include:

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

ability to communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities on matters associated with the listing of property for lease

analytical skills to interpret documentation such as agency and statutory listing documents

application of risk management strategies associated with listing property for lease

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements associated with listing property for lease

literacy skills to access and interpret a variety of texts, including legislation, regulations and codes of conduct; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete standard and statutory forms

numeracy skills to interpret statistical information on property market conditions and comparable property rents and rental returns

planning, organising and scheduling skills to confirm appointments associated with the listing of properties for lease

research skills to identify and locate documents and information relating to the listing of properties for lease

team skills to identify roles and responsibilities in an agency property management team.

Required knowledge and understanding:

leases and tenancy agreements

listings of properties for lease, including:

agency and statutory listing documentation

agency fees and conditions

agency practices in relation to obtaining listings

communication with sales department

consumer protection principles that affect the listing of properties for lease

ethical standards associated with listing property for lease

legislation and regulations affecting listing property for lease

prospecting for listings

property listing presentation and follow-up

reasons for listing

sources of listings

target groups for obtaining listings

techniques for identifying needs and motivation of clients

marketing activities

presentation techniques

property management information kit, including:

content

format

purpose

property management team, including:

accountabilities

communication

functions

roles

responsibilities

team work

relevant federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

employment and industrial relations

financial services

OHS

privacy

property management

risks and risk management strategies.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include:

corporations

groups

individuals

private or public enterprises.

Client requirements may include:

conditions of lease

purpose of listing property for lease, including:

business reasons

deceased estate

investment

relocation

replacing or upgrading existing property

rent expectations

timeframe.

Interpersonal communication techniques may include:

active listening

providing an opportunity for clients to clarify their understanding of the leasing process

soft questioning and seeking feedback from clients to confirm own understanding of their needs and expectations

summarising and paraphrasing to check understanding of client message

using appropriate body language.

Assistance given to licensee in charge or principal and other members of property management team to prepare property listing presentation may include:

assemble property management information kit

confirm contact details of client

make and confirm appointment with client

prepare agent and agency profile

prepare and assemble promotional materials

research market conditions and rents for comparable properties.

Information on comparable properties and market conditions may include:

comparable properties, such as:

description

location

period of lease

photographs

rent and rental returns

property market trends, such as:

lease or tenancy agreement terminations and renewals

occupancy levels

rents

time taken to place tenant.

Promotional material and property management information kit may include:

agency and statutory documentation

agency marketing plans

agency web page and online service information, such as web log, podcast, virtual tours and online directory

agent and agency profile

list of services provided by agency

listing documentation

similar properties

testimonials.

Assistance given to licensee in charge or principal and other members of property management team in conducting property management appraisal may include:

addressing concerns of key decision makers

arranging to gather requested information for client

identifying potential property improvements

identifying key features of property

providing information on market conditions

providing information on marketing activities

providing information on rent and rental returns

responding to client questions

taking notes of client questions and requests for information

visual inspection of property.

Legislative requirements may include:

relevant federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

employment and industrial relations

financial services

OHS

privacy

property management.

Appropriate rapport relates to use of techniques that:

establish and build confidence and trust in the agency and its representatives

make the client feel valued

promote and maintain an effective relationship with client.

Appropriate person may include:

agency principal

licensed real estate agent

other members of property management team.

Information may include:

agency services

data on managed properties

legislative requirements

listing documentation

marketing activities and costs

process for screening and placing tenants

property inspections.

Support may include:

administrative tasks

client contact

completion of listing documentation

research tasks.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Client requirements are clarified with licensee in charge or principal using appropriate interpersonal communication techniques. 
Assistanceis given to licensee in charge or principal and other members of property management team to prepare property listingpresentation in line with agent instructions and agency practice. 
Information on comparable propertiesand market conditions is accessed to enhance the listing presentation. 
Assistance is given to licensee in charge or principal and other members of property management team to prepare promotional materialand property management information kit to highlight benefits of agent and agency and address client requirements in line with agency practice, ethical standards and legislative requirements. 
Communication with agency sales department is maintained to identify potential new listings and provide sales staff with information on managed properties. 
Appointment details for property management appraisal are confirmed. 
Assistance is given to licensee in charge or principal and other members of property management team in conducting property management appraisal in line with agency practice and legislative requirements. 
Appropriate rapport is established with client. 
Client questions are answered fully and honestly or referred to appropriate person. 
Effective interpersonal communication and presentation skills are used in representing the agency and responding to client questions and concerns. 
Contribution is made to property management team review of marketing activities in line with agency practice. 
Information is researched and prepared for licensee in charge or principal and other members of property management team to facilitate provision of effective follow-up service to client in line with agency practice. 
Support is provided to licensee in charge or principal to facilitate finalisation of listing. 

Forms

Assessment Cover Sheet

CPPDSM3001A - Assist in listing properties for lease
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPDSM3001A - Assist in listing properties for lease

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: