Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPDSM3010B Mapping and Delivery Guide
Meet customer needs and expectations in the property industry
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CPPDSM3010B - Meet customer needs and expectations in the property industry |
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Description | This unit of competency specifies the outcomes required to clarify and meet customer needs and expectations in the property industry in a single encounter or multiple encounters, on a one-to-one basis with a customer.The unit has been contextualised and is based on unit GCSO04A Meet customer needs and expectations, from the Customer Service Generic Guideline units of competency.This unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit of competency supports the work of those in the property industry involved in clarifying and meeting customer needs and expectationsThe unit may be expected to apply to situations involving direct relationship with internal or external customers. It applies to the need to clarify customers' needs and expectations, explore alternative ways of satisfying those needs and expectations, and select appropriate products or services that meet them. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Property operations and development |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer needs and expectations. |
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Element: Respond to identified customer needs and expectations. |
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