The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislative, financial and procedural requirements may be outlined and reflected in: | Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirements Australian standards federal and state taxation requirements consumer protection laws and guidelines court and tribunal precedents environmental and zoning laws affecting access security, access and property use freedom of information home building requirements licensing requirements privacy and confidentiality requirements and laws applying to owners, contractors and tenants public health quality assurance and certification requirements relevant common law relevant federal, and state or territory legislation and regulations affecting organisational operation, including: anti-discrimination and diversity environmental issues EEO industrial relations OHS relevant industry codes of practice, which may cover areas including market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law relevant local government policies and regulations strata, community and company titles tenancy agreements trade practices laws and guidelines. |
Services may relate to: | business broking buyer's advocacy or agent marketing, sale and leasing of a range of property types on-site residential property management property management for a range of property types residential and commercial real estate rural agency practice strata and community title management. |
Clients may include: | agents or third parties for purchasers and vendors in-house staff and office contractors other agency staff owner corporations and community title groups potential vendors prospective and existing landlords prospective and existing tenants prospective purchasers purchasers vendors. |
Client needs may relate to: | beliefs and values conventions of gender and sexuality cultural practices and observations cultural stereotypes disposable income and financial constraints environmental considerations language physical and mental disabilities religious and spiritual observances social conventions verbal and non-verbal communication. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelines agency policies and guidelines business and performance plans complaint and dispute resolution procedures ethical standards and codes of practice, such as: acting in principal's best interests misrepresentation over-servicing fixed charges rather than fee for service declaration of beneficial interest clear communication of services offered and fee for services clear negotiation of fees goals, objectives, plans, systems and processes legal policies and guidelines mission statements and strategic plans OHS policies, procedures and programs policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals sales, marketing and leasing or management procedure manuals. |
Relevant people may include: | clients colleagues consumers legal representatives members of industry associations supervisors. |
Specialist advice may be sought from: | architects bankers and financiers builders emergency personnel government officials industry professionals and members of industry associations investment consultants OHS representatives planners real estate agents solicitors subcontractors supervisors and colleagues technical experts valuers. |
Regulatory and industry standards may include: | industry standards legislative and statutory requirements outlined in relevant legislation, such as licensing, property, tenancy, tribunal and court OHS rules of conduct and ethical practices. |
Codes of ethics and conduct may relate to: | acting in principal's best interests clear communication of services offered and fee for services clear negotiation of fees declaration of beneficial interest declaration of conflict of interest duty of care individual behaviour maintaining confidentiality misrepresentation non-discriminatory practices over-servicing fixed charges rather than fee for service use of organisational property. |
Work practices may relate to: | appraising for sale or lease canvassing for relevant business listing for sale or lease managing property negotiating and executing lease arrangements negotiating and executing sales preparing for sale by auction promoting and marketing property promoting, advertising and undertaking administrative duties providing support within an agency receiving and handling monies undertaking routine functions within the organisation. |
Specific needs may relate to: | beliefs and values conventions of gender and sexuality cultural stereotypes dress food and diet religious and spiritual observances social conventions traditional practices and observations verbal and non-verbal language. |
Feedback may include: | formal and informal discussions, reviews and evaluations with: existing and previous clients peers, colleagues and managers information provided by others involved in a professional capacity, both internal and external to the organisation. |
Risks: | may relate to: changes to regulations and legislation client and staff satisfaction competition emergencies and disasters fire and security health and safety market influences physical, financial or human resources project control and cash flow suppliers and contractors time constraints may be identified through: audits and review of audit reports checking work area and equipment before and during work ongoing training regular housekeeping activities regular formal and informal consultation and meetings with colleagues review of OHS records, including registers of hazardous substances and dangerous goods workplace inspections in area of responsibility. |
Limitations may relate to: | industry requirements job role and responsibilities legal responsibilities own competency level own interpretation of legislation, regulations and procedures own understanding of risk identification processes quality processes. |
Information collection techniques may include: | discussions with colleagues and clients documentation, reports and risk management plans group workshops and brainstorming incident reporting systems interviews and questionnaires media, including newspaper, radio, television and industry magazines observation checklists organisational or industry-based surveys. |
Standard documentation may include: | building codes licences maps organisational, industry and other contracts permits plans property marketing, sale and lease agreements or contracts specifications tenancy agreements. |
Business equipment and technology may include: | computers data storage devices email facsimile machines internet, extranet and intranet photocopiers printers scanners software applications, such as databases and word applications. |
Professional development strategies may include: | coaching, mentoring and supervision formal and informal learning programs identifying and establishing new career paths involvement in community and industry activities updating and maintaining knowledge base on current issues for work and professional practice using existing strengths to focus future career development work rotation to facilitate changing work priorities. |
Competency standards and other relevant benchmarks may relate to: | benchmarks such as: industry code of conduct and code of ethics statutory and legislative requirements related to working in the property sector personal and technical knowledge, skills and attitudinal aspects required to undertake day-to-day tasks and duties of the work function effectively and efficiently; specifically: competency standards for the property industry other relevant industry, cross-industry and enterprise competency standards. |
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