Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPDSM3017 Mapping and Delivery Guide
Work in the strata community management sector

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPDSM3017 - Work in the strata community management sector
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to apply foundation knowledge to work effectively and efficiently in the strata community management sector. It covers the basic entry-level functions to enable compliance with legislative, ethical and procedural requirements. It requires the ability to identify the role of strata communities, access information on by-laws relating to those communities, and clarify the roles and duties of strata managers and resident managers.The unit supports the work of those involved in applying foundation knowledge to work effectively and efficiently in the strata community management sector. It applies to strata managers.Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet access and printer to access legislation, ethical and conduct standards, and policies and procedures

specifications:

strata community by-laws

relevant codes, standards and regulations relevant to the strata community management sector

relationship with team members and supervisor:

member of a work team in a strata community management context under supervision of the strata manager.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field Strata community management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Access information on strata.
  • Legislation relevant to strata communities is identified.
  • Developments that may exist under strata plans and the management issues associated with different types of development are identified.
  • Own interpretation and application of legislation relating to strata communities are confirmed to ensure consistent and accurate understanding.
  • Procedures for use of the strata community’s common seal are identified and checked for compliance with legislative requirements.
  • Strata community decision-making processes, including meeting requirements and meeting procedures for lot owners and owners committee, are identified and checked for compliance with legislative requirements.
  • Situations requiring specialist advice are identified and assistance is sought as required.
       
Element: Identify role of the owners committee.
  • Membership, role and responsibilities of owners committee are identified and checked for compliance with legislative requirements.
  • Key provisions of code of conduct for owners committees are identified and followed.
  • Process for appointment, operation and powers of owners committee responsible for administering owners corporation is identified and checked for compliance with legislative arrangements.
  • Process and powers of owners committee to raise funds by levying contributions against lot owners are identified and checked for compliance with legislative arrangements.
  • Process for removal of owners committee or committee member is identified and checked for compliance with legislative arrangements.
  • Situations requiring specialist advice are identified and authorised, and assistance is sought as required.
       
Element: Access information on by-laws for strata communities.
  • By-laws relevant to strata communities are identified, accessed and interpreted to clarify rules that owners and tenants in strata communities must follow.
  • Process for changing or amending by-laws is identified.
  • Availability of model by-laws prepared by state or territory governments is determined, and suitability for use or amending for use with strata communities is assessed.
  • Situations requiring specialist advice are identified and assistance is sought as required.
       
Element: Identify role of strata managers.
  • Role and duties of strata manager are identified and checked for compliance with legislative requirements and contract with strata community.
  • Relationship between strata manager and the owners committee is identified.
  • Roles and duties of strata manager and resident manager are determined and verified with owners committee.
  • Role and duties of strata manager in facilitating meetings of owners and owners committee are identified and verified with owners committee.
  • Role of strata manager in resolving disputes in strata communities is identified.
  • Key provisions of the code of conduct for strata managers are identified and followed in all dealings with the owners corporation, lot owners and other parties.
  • Own interpretation of the role of strata managers is confirmed with relevant people to ensure consistent and accurate understanding.
  • Own professional development needs in relation to role as strata manager are determined and appropriate sources of continuing professional development are accessed.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Access information on strata.

1.1.

Legislation relevant to strata communities is identified.

1.2.

Developments that may exist under strata plans and the management issues associated with different types of development are identified.

1.3.

Own interpretation and application of legislation relating to strata communities are confirmed to ensure consistent and accurate understanding.

1.4.

Procedures for use of the strata community’s common seal are identified and checked for compliance with legislative requirements.

1.5.

Strata community decision-making processes, including meeting requirements and meeting procedures for lot owners and owners committee, are identified and checked for compliance with legislative requirements.

1.6.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Identify role of the owners committee.

2.1.

Membership, role and responsibilities of owners committee are identified and checked for compliance with legislative requirements.

2.2.

Key provisions of code of conduct for owners committees are identified and followed.

2.3.

Process for appointment, operation and powers of owners committee responsible for administering owners corporation is identified and checked for compliance with legislative arrangements.

2.4.

Process and powers of owners committee to raise funds by levying contributions against lot owners are identified and checked for compliance with legislative arrangements.

2.5.

Process for removal of owners committee or committee member is identified and checked for compliance with legislative arrangements.

2.6.

Situations requiring specialist advice are identified and authorised, and assistance is sought as required.

3.

Access information on by-laws for strata communities.

3.1.

By-laws relevant to strata communities are identified, accessed and interpreted to clarify rules that owners and tenants in strata communities must follow.

3.2.

Process for changing or amending by-laws is identified.

3.3.

Availability of model by-laws prepared by state or territory governments is determined, and suitability for use or amending for use with strata communities is assessed.

3.4.

Situations requiring specialist advice are identified and assistance is sought as required.

4

Identify role of strata managers.

4.1.

Role and duties of strata manager are identified and checked for compliance with legislative requirements and contract with strata community.

4.2.

Relationship between strata manager and the owners committee is identified.

4.3.

Roles and duties of strata manager and resident manager are determined and verified with owners committee.

4.4.

Role and duties of strata manager in facilitating meetings of owners and owners committee are identified and verified with owners committee.

4.5.

Role of strata manager in resolving disputes in strata communities is identified.

4.6.

Key provisions of the code of conduct for strata managers are identified and followed in all dealings with the owners corporation, lot owners and other parties.

4.7.

Own interpretation of the role of strata managers is confirmed with relevant people to ensure consistent and accurate understanding.

4.8.

Own professional development needs in relation to role as strata manager are determined and appropriate sources of continuing professional development are accessed.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also apply foundation knowledge to work effectively and efficiently in the strata community management sector.

The person must demonstrate this performance by responding to four routine workplace situations, one relating to each of the following aspects of work in the strata community management sector:

complying with legislative requirements associated with strata communities

clarifying the role of the owners committee

accessing and interpreting by-laws for a strata community

identifying the duties of strata managers.

In doing the above, the person must:

comply with relevant legislative requirements and confirm own understanding and application with relevant people

comply with ethical practices and code of conduct, and check own understanding and application with relevant people

identify the role and duties of lot owners, owners committee, strata manager and resident manager in strata communities

identify by-laws applying to individual strata communities and the processes involved in changing and amending them

access and use industry employment and professional development guidelines and benchmarks, and seek assistance from own organisation and statutory organisations to ensure own continuing professional development

identify and verify own role and responsibilities and demonstrate an understanding and respect of individual differences in carrying out work tasks.

A person demonstrating competency in this unit must demonstrate knowledge of:

code of conduct relating to:

owners committees

strata managers

limitations of own work role, responsibilities and professional abilities

relevant federal, state or territory legislation and local government regulations relating to strata communities, including:

Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirements

Australian standards

common law relating to working in the strata community management sector

consumer protection laws and guidelines

court and tribunal precedents

environmental and zoning laws affecting access security, access and property use

freedom of information

home building requirements

licensing requirements

privacy and confidentiality requirements and laws applying to owners, contractors and tenants

public health requirements

quality assurance and certification requirements

federal, and state or territory legislation and regulations affecting organisational operation, including:

anti-discrimination and diversity

Acts Interpretation Act

environmental issues

equal employment opportunity (EEO)

electronic transactions

industrial relations

work health and safety (WHS)

federal and state taxation requirements

industry codes of conduct covering areas such as market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utility use (water, gas and electricity), and contract or common law

relevant local government policies and regulations

strata, community and company titles

tenancy agreements

social and ethical practices and business standards relevant to strata managers

strata communities:

decision making processes in strata communities

distinction between the various strata title types

meetings, including:

meeting procedures

legislative requirements relating to notification and conduct of meetings

processes for appointing and managing owners committees

role and duties of resident manager

role and duties of strata manager

role of lot owners

role of owners corporation

situations in which common seal may be used

types of developments under strata plans

WHS issues and requirements relating to working in the strata community management sector.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Access information on strata.

1.1.

Legislation relevant to strata communities is identified.

1.2.

Developments that may exist under strata plans and the management issues associated with different types of development are identified.

1.3.

Own interpretation and application of legislation relating to strata communities are confirmed to ensure consistent and accurate understanding.

1.4.

Procedures for use of the strata community’s common seal are identified and checked for compliance with legislative requirements.

1.5.

Strata community decision-making processes, including meeting requirements and meeting procedures for lot owners and owners committee, are identified and checked for compliance with legislative requirements.

1.6.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Identify role of the owners committee.

2.1.

Membership, role and responsibilities of owners committee are identified and checked for compliance with legislative requirements.

2.2.

Key provisions of code of conduct for owners committees are identified and followed.

2.3.

Process for appointment, operation and powers of owners committee responsible for administering owners corporation is identified and checked for compliance with legislative arrangements.

2.4.

Process and powers of owners committee to raise funds by levying contributions against lot owners are identified and checked for compliance with legislative arrangements.

2.5.

Process for removal of owners committee or committee member is identified and checked for compliance with legislative arrangements.

2.6.

Situations requiring specialist advice are identified and authorised, and assistance is sought as required.

3.

Access information on by-laws for strata communities.

3.1.

By-laws relevant to strata communities are identified, accessed and interpreted to clarify rules that owners and tenants in strata communities must follow.

3.2.

Process for changing or amending by-laws is identified.

3.3.

Availability of model by-laws prepared by state or territory governments is determined, and suitability for use or amending for use with strata communities is assessed.

3.4.

Situations requiring specialist advice are identified and assistance is sought as required.

4

Identify role of strata managers.

4.1.

Role and duties of strata manager are identified and checked for compliance with legislative requirements and contract with strata community.

4.2.

Relationship between strata manager and the owners committee is identified.

4.3.

Roles and duties of strata manager and resident manager are determined and verified with owners committee.

4.4.

Role and duties of strata manager in facilitating meetings of owners and owners committee are identified and verified with owners committee.

4.5.

Role of strata manager in resolving disputes in strata communities is identified.

4.6.

Key provisions of the code of conduct for strata managers are identified and followed in all dealings with the owners corporation, lot owners and other parties.

4.7.

Own interpretation of the role of strata managers is confirmed with relevant people to ensure consistent and accurate understanding.

4.8.

Own professional development needs in relation to role as strata manager are determined and appropriate sources of continuing professional development are accessed.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Legislation relevant to strata communities must include:

Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirements

Australian standards

common law relating to working in the strata community management sector

consumer protection laws and guidelines

court and tribunal precedents

environmental and zoning laws affecting access security, access and property use

freedom of information

home building requirements

licensing requirements

privacy and confidentiality requirements and laws applying to owners, contractors and tenants

public health requirements

quality assurance and certification requirements

federal, and state or territory legislation and regulations affecting organisational operation, including:

anti-discrimination and diversity

Acts Interpretation Act

environmental issues

equal employment opportunity (EEO)

electronic transactions

industrial relations

work health and safety (WHS)

federal and state taxation requirements

industry codes of conduct covering areas such as market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utility use (water, gas and electricity), and contract law

relevant local government policies and regulations

strata, community and company titles

tenancy agreements.

Developments that may exist under strata plans must include:

agriculture

caravan parks

commercial

hotels

layered schemes

mixed use, such as retail, and/or commercial, and/or residential

residential

resorts

retail

retirement villages

serviced apartments

viticulture.

Duties of strata manager must include:

arranging payment of all invoices

attending to correspondence

attending to orders, submissions and appeals

ensuring strata community complies with WHS regulations

maintaining the strata community register

organising and coordinating repairs and maintenance of common property, including following a preventative maintenance program

preparing and distributing:

notices, including contribution notices

financial statements and budgets

meeting agendas and minutes

providing advice in handling difficult or complex strata issues

setting dates for committee meetings, annual general meetings, and extraordinary meetings.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Legislation relevant to strata communities is identified. 
Developments that may exist under strata plans and the management issues associated with different types of development are identified. 
Own interpretation and application of legislation relating to strata communities are confirmed to ensure consistent and accurate understanding. 
Procedures for use of the strata community’s common seal are identified and checked for compliance with legislative requirements. 
Strata community decision-making processes, including meeting requirements and meeting procedures for lot owners and owners committee, are identified and checked for compliance with legislative requirements. 
Situations requiring specialist advice are identified and assistance is sought as required. 
Membership, role and responsibilities of owners committee are identified and checked for compliance with legislative requirements. 
Key provisions of code of conduct for owners committees are identified and followed. 
Process for appointment, operation and powers of owners committee responsible for administering owners corporation is identified and checked for compliance with legislative arrangements. 
Process and powers of owners committee to raise funds by levying contributions against lot owners are identified and checked for compliance with legislative arrangements. 
Process for removal of owners committee or committee member is identified and checked for compliance with legislative arrangements. 
Situations requiring specialist advice are identified and authorised, and assistance is sought as required. 
By-laws relevant to strata communities are identified, accessed and interpreted to clarify rules that owners and tenants in strata communities must follow. 
Process for changing or amending by-laws is identified. 
Availability of model by-laws prepared by state or territory governments is determined, and suitability for use or amending for use with strata communities is assessed. 
Situations requiring specialist advice are identified and assistance is sought as required. 
Role and duties of strata manager are identified and checked for compliance with legislative requirements and contract with strata community. 
Relationship between strata manager and the owners committee is identified. 
Roles and duties of strata manager and resident manager are determined and verified with owners committee. 
Role and duties of strata manager in facilitating meetings of owners and owners committee are identified and verified with owners committee. 
Role of strata manager in resolving disputes in strata communities is identified. 
Key provisions of the code of conduct for strata managers are identified and followed in all dealings with the owners corporation, lot owners and other parties. 
Own interpretation of the role of strata managers is confirmed with relevant people to ensure consistent and accurate understanding. 
Own professional development needs in relation to role as strata manager are determined and appropriate sources of continuing professional development are accessed. 

Forms

Assessment Cover Sheet

CPPDSM3017 - Work in the strata community management sector
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPDSM3017 - Work in the strata community management sector

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: