Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPDSM3021 Mapping and Delivery Guide
Collect and process information relevant to strata communities

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CPPDSM3021 - Collect and process information relevant to strata communities
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to gather and organise information relevant to strata community management in a format that is suitable for decision making. It requires the ability to review information requirements and obtain information from a variety of sources.The unit supports the work of administrative staff involved in strata community management who are engaged in gathering and organising information on strata communities in a format suitable for decision making. It applies to strata managers.Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

computer system to access online databases and other electronic data and information sources

specifications:

relevant codes, standards, legislation and regulations relating to strata communities

documentation relating to strata management schemes, including by-laws, and minutes of meetings

relationship with team members and supervisor:

work is performed under supervision of a strata manager

timeframe:

information request is responded to within organisational timeframes.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Prerequisites/co-requisites
Competency Field Strata community management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and collect information relevant to strata community management.
  • Information requirements in relation to strata community are specified.
  • Information sources are identified and accessed.
  • Information is collected according to organisational requirements.
       
Element: Organise and assess information.
  • Information is collated and organised in a suitable format to allow analysis and decision making.
  • Information is assessed for relevance, accuracy, and consistency with organisational reporting requirements.
  • Information is recorded, stored and retrieved using suitable business equipment and technology, and in line with client privacy and confidentiality requirements.
       
Element: Review information needs.
  • Information is reviewed in consultation with strata community to confirm its sufficiency.
  • Gaps in data are identified and addressed, where necessary.
  • Information database is maintained according to own role and responsibility.
  • Feedback on future information needs is obtained and incorporated into existing information collection and reporting processes.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify and collect information relevant to strata community management.

1.1.

Information requirements in relation to strata community are specified.

1.2.

Information sources are identified and accessed.

1.3.

Information is collected according to organisational requirements.

2.

Organise and assess information.

2.1.

Information is collated and organised in a suitable format to allow analysis and decision making.

2.2.

Information is assessed for relevance, accuracy, and consistency with organisational reporting requirements.

2.3.

Information is recorded, stored and retrieved using suitable business equipment and technology, and in line with client privacy and confidentiality requirements.

3.

Review information needs.

3.1.

Information is reviewed in consultation with strata community to confirm its sufficiency.

3.2.

Gaps in data are identified and addressed, where necessary.

3.3.

Information database is maintained according to own role and responsibility.

3.4.

Feedback on future information needs is obtained and incorporated into existing information collection and reporting processes.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also gather and organise information relevant to strata community management in a format that is suitable for decision making.

The person must demonstrate this performance by correctly gathering and organising the information needed to respond to five routine requests for information in relation to the operation of a strata community scheme. Each request for information must address a different strata community management topic from the following:

operations and functions of a strata community

by-laws

characteristics of the property

strata community management company services

strata community legislation and regulations.

In doing the above, the person must:

determine information requirements and provide information to meet identified and defined purposes

identify and address gaps in collected data

apply organisational practices, ethical standards and legislative requirements associated with gathering and organising property information in a format suitable for decision making

source, organise and use information in compliance with applicable industry and legal requirements

use consultative processes to review, maintain and improve existing information collection and reporting processes.

A person demonstrating competency in this unit must demonstrate knowledge of:

data security and safe record-keeping practices

internal and external sources of information relating to managing strata community schemes

organisational policies and procedures relating to collecting and using information, including privacy and confidentiality

organisational record-keeping and filing systems

procedures for using office equipment and technology

key requirements of federal, state or territory legislation and local government regulations relating to:

managing strata community schemes

roles of strata managers

software applications used to access, store and retrieve data

types of information management systems used in strata community management.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify and collect information relevant to strata community management.

1.1.

Information requirements in relation to strata community are specified.

1.2.

Information sources are identified and accessed.

1.3.

Information is collected according to organisational requirements.

2.

Organise and assess information.

2.1.

Information is collated and organised in a suitable format to allow analysis and decision making.

2.2.

Information is assessed for relevance, accuracy, and consistency with organisational reporting requirements.

2.3.

Information is recorded, stored and retrieved using suitable business equipment and technology, and in line with client privacy and confidentiality requirements.

3.

Review information needs.

3.1.

Information is reviewed in consultation with strata community to confirm its sufficiency.

3.2.

Gaps in data are identified and addressed, where necessary.

3.3.

Information database is maintained according to own role and responsibility.

3.4.

Feedback on future information needs is obtained and incorporated into existing information collection and reporting processes.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Information must include:

strata community:

by-laws

fees and levies

functions

insurance

management of disputes

meetings

obligations of owners and tenants

operation

powers

public liability

repairs and maintenance

scope of decision making

property characteristics:

accessibility for people with disabilities

common property

energy costs

energy efficiency

lot boundaries

safety

strata community management company services

strata community management legislation and regulations.

Organisational requirements must include collecting information:

in an efficient manner

using suitable business equipment and technology

in line with time and resource constraints

with due regard to privacy and confidentiality requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Information requirements in relation to strata community are specified. 
Information sources are identified and accessed. 
Information is collected according to organisational requirements. 
Information is collated and organised in a suitable format to allow analysis and decision making. 
Information is assessed for relevance, accuracy, and consistency with organisational reporting requirements. 
Information is recorded, stored and retrieved using suitable business equipment and technology, and in line with client privacy and confidentiality requirements. 
Information is reviewed in consultation with strata community to confirm its sufficiency. 
Gaps in data are identified and addressed, where necessary. 
Information database is maintained according to own role and responsibility. 
Feedback on future information needs is obtained and incorporated into existing information collection and reporting processes. 

Forms

Assessment Cover Sheet

CPPDSM3021 - Collect and process information relevant to strata communities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPDSM3021 - Collect and process information relevant to strata communities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: