Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPDSM4005A Mapping and Delivery Guide
Establish and build client-agency relationships
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CPPDSM4005A - Establish and build client-agency relationships |
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Description | This unit of competency specifies the outcomes required to establish, maintain and expand client-agency relationships to support the attainment of key agency business goals. It includes communicating effectively with clients, implementing the agency's approach to client service and client-agency relationship management strategies, implementing personal marketing strategies and building ongoing relationships with clients.The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit of competency supports the work of licensed real estate agents and real estate representatives involved in establishing, maintaining and expanding client-agency relationships to support the attainment of key agency business goals. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Real estate |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Communicate effectively with clients. |
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Element: Implement client-agency relationship management strategies. |
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Element: Implement agency client care and client service standards. |
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Element: Implement personal marketing strategies. |
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Element: Build ongoing relationships with clients. |
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