Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPDSM4044 Mapping and Delivery Guide
Coordinate maintenance and repair of properties and facilities

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPDSM4044 - Coordinate maintenance and repair of properties and facilities
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to plan and coordinate the repair, maintenance and modification of properties and facilities. It requires the ability to plan and document work activities effectively, coordinate and monitor subcontractors, and check and report the results of work performed.The unit supports workers in the property industry who are involved in planning and coordinating the maintenance and repair of properties and facilities. It applies to real estate agents, property managers, strata managers and facility managers.Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

material:

project management software

physical conditions:

technical expertise and relevant contractors

buildings

specifications:

site plans and drawings

contract for provision of repair, service or modification works

relevant building regulations

relationship with team members and supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field Strata community management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan repair or maintenance operation.
  • Repair or maintenance requirements are confirmed.
  • Site access and specific site requirements are identified and appropriate arrangements are made.
  • Work order is prepared and contingencies are planned to ensure client and organisational requirements are met in an efficient and effective manner.
  • Safety and security requirements are recognised and implemented.
  • Communication channels and processes are established.
       
Element: Coordinate repair or maintenance operation.
  • Repair or maintenance operation is monitored against work schedules to ensure completion within designated timeframes.
  • Factors affecting achievement of scheduled work are identified and required variations to schedules are negotiated and agreed.
  • Established communication channels and processes are used to ensure accurate exchange of information throughout operation.
  • Situations requiring specialist advice are identified and assistance is sought as required.
       
Element: Check and record completed repair or maintenance operation.
  • Notification of completed repair or maintenance is received and checked against client and organisational requirements.
  • Inspection is arranged to confirm repair or maintenance is fully operational and meets performance specifications and industry standards.
  • Faults, errors or omissions are verified and prompt remedial action is determined and arranged.
  • Documentation of repair or maintenance is prepared using business equipment and technology.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan repair or maintenance operation.

1.1.

Repair or maintenance requirements are confirmed.

1.2.

Site access and specific site requirements are identified and appropriate arrangements are made.

1.3.

Work order is prepared and contingencies are planned to ensure client and organisational requirements are met in an efficient and effective manner.

1.4.

Safety and security requirements are recognised and implemented.

1.5.

Communication channels and processes are established.

2.

Coordinate repair or maintenance operation.

2.1.

Repair or maintenance operation is monitored against work schedules to ensure completion within designated timeframes.

2.2.

Factors affecting achievement of scheduled work are identified and required variations to schedules are negotiated and agreed.

2.3.

Established communication channels and processes are used to ensure accurate exchange of information throughout operation.

2.4.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Check and record completed repair or maintenance operation.

3.1.

Notification of completed repair or maintenance is received and checked against client and organisational requirements.

3.2.

Inspection is arranged to confirm repair or maintenance is fully operational and meets performance specifications and industry standards.

3.3.

Faults, errors or omissions are verified and prompt remedial action is determined and arranged.

3.4.

Documentation of repair or maintenance is prepared using business equipment and technology.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also plan and coordinate the following repair, maintenance and modification of properties and facilities:

an immediate routine repair to an item of common property

the longer-term maintenance of a shared facility

a major modification to a common use facility.

In doing the above, the person must:

inspect completed work against work order and ensure remedial action for faults, errors and omissions

monitor maintenance and repair work, ensuring effective communication exchange and identifying factors requiring variations to work schedules

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with planning and coordinating the repair, maintenance and modification of properties and facilities

plan maintenance and repair work ensuring:

client and tenant safety and security

resource requirements are according to budget parameters

respond appropriately to requests for maintenance and repair work and maintain adequate records and reports.

A person demonstrating competency in this unit must demonstrate knowledge of:

basic knowledge of property contracts and administrative requirements

building codes and Australian standards relating to the maintenance and repair of properties and facilities

building construction practice

building control legislation relating to the maintenance and repair of properties and facilities

common hazards to personal and public safety associated with particular types of maintenance work in buildings

common building defects

limitations of own work role, responsibilities and professional abilities

maintenance and service intervals and requirements for building facilities

organisational and professional procedures, ethical practices and business standards

points of contact with emergency service agencies

key requirements of federal, state or territory legislation and local government regulations relating to:

consumer protection

environmental issues

industrial relations

property sales, leasing and management

strata community management

work health and safety (WHS)

sources of information on maintaining and repairing property assets

WHS issues and requirements, including risks with maintenance and repair activities and risk control measures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan repair or maintenance operation.

1.1.

Repair or maintenance requirements are confirmed.

1.2.

Site access and specific site requirements are identified and appropriate arrangements are made.

1.3.

Work order is prepared and contingencies are planned to ensure client and organisational requirements are met in an efficient and effective manner.

1.4.

Safety and security requirements are recognised and implemented.

1.5.

Communication channels and processes are established.

2.

Coordinate repair or maintenance operation.

2.1.

Repair or maintenance operation is monitored against work schedules to ensure completion within designated timeframes.

2.2.

Factors affecting achievement of scheduled work are identified and required variations to schedules are negotiated and agreed.

2.3.

Established communication channels and processes are used to ensure accurate exchange of information throughout operation.

2.4.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Check and record completed repair or maintenance operation.

3.1.

Notification of completed repair or maintenance is received and checked against client and organisational requirements.

3.2.

Inspection is arranged to confirm repair or maintenance is fully operational and meets performance specifications and industry standards.

3.3.

Faults, errors or omissions are verified and prompt remedial action is determined and arranged.

3.4.

Documentation of repair or maintenance is prepared using business equipment and technology.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Repair or maintenance requirements must include at least three of the following:

backups

changing user codes

confirming operational effectiveness

identifying and replacing worn parts

inspecting, lubricating, cleaning and adjusting parts

routine repairs.

Site access and specific site requirements must include at least four of the following:

access and egress points

access codes

building codes and regulations

heritage listings

keys, passes and security clearance

noise control

time of access

union requirements

work health and safety (WHS) requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Repair or maintenance requirements are confirmed. 
Site access and specific site requirements are identified and appropriate arrangements are made. 
Work order is prepared and contingencies are planned to ensure client and organisational requirements are met in an efficient and effective manner. 
Safety and security requirements are recognised and implemented. 
Communication channels and processes are established. 
Repair or maintenance operation is monitored against work schedules to ensure completion within designated timeframes. 
Factors affecting achievement of scheduled work are identified and required variations to schedules are negotiated and agreed. 
Established communication channels and processes are used to ensure accurate exchange of information throughout operation. 
Situations requiring specialist advice are identified and assistance is sought as required. 
Notification of completed repair or maintenance is received and checked against client and organisational requirements. 
Inspection is arranged to confirm repair or maintenance is fully operational and meets performance specifications and industry standards. 
Faults, errors or omissions are verified and prompt remedial action is determined and arranged. 
Documentation of repair or maintenance is prepared using business equipment and technology. 

Forms

Assessment Cover Sheet

CPPDSM4044 - Coordinate maintenance and repair of properties and facilities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPDSM4044 - Coordinate maintenance and repair of properties and facilities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: