Overview of assessment

This unit of competency could be assessed through practical demonstration of planning and coordinating the repair, maintenance and modification of properties and facilities. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence.

The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

inspecting completed work against work order and ensuring remedial action for faults, errors or omissions

monitoring maintenance and repair work ensuring effective communication exchange and identification of factors requiring variations to work schedules

knowledge of organisation's practices, ethical standards and legislative requirements associated with planning and coordinating the repair, maintenance and modification of properties and facilities

planning maintenance and repair work ensuring client and tenant safety and security, and resource requirements are according to budgetary parameters

responding appropriately to requests for maintenance and repair work and maintaining adequate records and reports.

Context of and specific resources for assessment

Resource implications for assessment include:

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

communication skills to negotiate client and tenant requirements and access arrangements

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

interpersonal skills to negotiate repair or maintenance process, relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities, and resolve conflict

literacy skills to interpret written and oral information, complete documentation and report findings

organisational skills to maintain assets, manage risk, plan and arrange repair or maintenance work, and schedule and meet time lines and client requirements

problem solving skills to manage repair or maintenance problems

research skills to source site and resource requirements

technical skills to schedule tasks and report outcomes.

Required knowledge and understanding:

basic knowledge of property contracts and administrative requirements

building codes and relevant Australian standards

building construction practice

building control legislation

common hazards to personal and public safety associated with particular types of maintenance work in buildings

limitations of work role, responsibility and professional abilities

occupancy rates and special conditions to be considered with particular services provided to clients and tenants

OHS issues and requirements

organisational and professional procedures, ethical practices and business standards

points of contact with emergency service agencies

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

property sales, leasing and management

sources of information and assistance for property assets.

Repair or maintenance may relate to:

backups

changing user codes

confirmation of operational effectiveness

identification and replacement of worn parts

inspection, lubrication, cleaning and adjustment

routine repairs.

Relevant people may include:

agents

clients

colleagues

engineers and technicians

government personnel

installers

legal representatives

members of industry associations

property owners

site personnel

subcontractors

supervisors

technical experts

tenants.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Resources may include:

materials

personnel

tools and equipment

training

transport.

Work order information may relate to:

completion dates

job requirements and tasks

warranties and service information

work schedules.

Site access and specific site requirements may include:

access and egress points

access codes

building codes and regulations

heritage listings

keys, passes and security clearance

noise control

OHS requirements

time of access

union requirements.

Clients may include:

agents

building supervisors

government and legal instruments or agencies

project managers

property agents

property owners

tenants.

Legislative requirements may be outlined and reflected in:

Australian standards, and quality assurance and certification requirements

award and enterprise agreements

codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law

environmental and zoning laws affecting access security, access and property use

general duty of care to clients

home building requirements

local regulations and by-laws

privacy laws applying to owners, contractors and tenants

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Contingencies may include:

budget constraints

building delays

competing work demands of contractor

environmental factors, such as time and weather

industrial disputes

non-availability of resources and materials

public holidays and shut-down periods

equipment and technology breakdown

unforeseen incidents

workplace hazards, risks and controls.

Safety and security requirements may be satisfied through:

adherence to OHS policies and procedures for the containment of:

emergency situations, including fire, flood, bomb threats, suicide attempts or other actions likely to lead to property or bodily threat

potential health and safety hazards, such as physical, mechanical or chemical agents already in work environment, or brought to the environment, or created as a by-product of work done on the site.

Communication channels may include:

direct line supervision paths

lateral supervision paths

organisational communication protocols and procedures

organisational networks.

Variations may include:

alternative suppliers

changes to work schedules

work outside, or producing results outside, the terms and conditions of contract.

Specialist advice may be sought from:

builders

colleagues

emergency personnel

government officials

lawyers

members of industry associations

OHS representatives

property specialists, including architects, surveyors, valuers, planners, engineers, property managers and real estate agents

subcontractors

supervisors.

Business equipment and technology may include:

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers and scanners

software applications, such as databases and word applications

work computers.

Documentation may include:

costings, receipts and invoices

logs of equipment and system problems or faults

operational checks and maintenance conducted

materials used and parts and components replaced

recommendations for repairs

service and maintenance records

testing and commissioning results

warranty conditions and allowances

work log.