Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPDSM4058A Mapping and Delivery Guide
Monitor service requirements in the property industry
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CPPDSM4058A - Monitor service requirements in the property industry |
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Description | This unit of competency specifies the outcomes required to build and maintain customer service relationships with tenants to respond effectively to service requests in the property industry. It requires the ability to analyse and prioritise tenant service needs to determine appropriate action.The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit of competency supports the work of those involved in building and maintaining customer service relationships with tenants in order to respond effectively to service requests in the property industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Property operations and development |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine tenant requirements. |
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Element: Review service requests. |
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Element: Prepare progress reports. |
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