Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPDSM5006A Mapping and Delivery Guide
Coordinate customer service activities in the property industry
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CPPDSM5006A - Coordinate customer service activities in the property industry |
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Description | This unit of competency specifies the outcomes required to understand and implement customer service policies and procedures in the property industry.The unit has been contextualised and is based on unit GCST05A Coordinate customer service activities, from the Customer Service Generic Guideline Competencies.The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit of competency supports the work of those involved in understanding and implementing customer service policies and procedures. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Property operations and development |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Contribute to quality customer standards. |
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Element: Implement customer service systems. |
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Element: Lead customer service team. |
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