- CPPSEC3032A - Gather information by factual investigation
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPSEC3032A Mapping and Delivery Guide
Gather information by factual investigation
Issue Date: February 2019
||Unit of Competency||CPPSEC3032A - Gather information by factual investigation|
|Description||This unit of competency specifies the outcomes required to gather oral, written and electronic information for the carriage of investigation tasks. It requires the ability to plan and carry out factual information gathering activities, analyse and verify information, and present clear and accurate recommendations. This unit may form part of the licensing requirements for persons engaged in investigative work in those states and territories where these are regulated activities.|
|Employability Skills||This unit contains employability skills.|
|Learning Outcomes and Application||This unit of competency has application in a range of work roles in investigative services. Work is performed under limited supervision and competency requires some judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative guidelines.|
|Duration and Setting||X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
|Competency Field||Investigative services|
|Development and validation strategy and guide for assessors and learners||Student Learning Resources||Handouts
|Assessment 1||Assessment 2||Assessment 3||Assessment 4|
|Elements of Competency||Performance Criteria|
|Element: Prepare for investigative activities.|
|Element: Gather information.|
|Element: Report information.|
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
using reliable sources and methods to gather information that is factual, lawful and relevant to the investigation in compliance with legislative and client requirements
conducting interviews and meetings using appropriate interpersonal techniques and communication skills, and taking accurate and complete contemporaneous notes and statements
evaluating and presenting gathered information in an appropriate format within designated timeframes
collecting, storing and maintaining evidence in accordance with evidence management principles.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the skills and knowledge and their level required for this unit.
accurately record, report and document information and evidence
communicate using appropriate channels and communication modes
identify and comply with applicable legal and procedural requirements, including licensing requirements, relevant to investigative activities
interpret and follow instructions and procedures
literacy skills to understand and communicate information (reading, writing, speaking, numeracy and listening)
organise equipment and resource requirements
plan and conduct meetings and interviews
problem solving and negotiation
questioning to check understanding
reconstruction of facts
relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities
applicable licensing and legal requirements relevant to investigative activities
basic investigation techniques
communication channels and modes
evidence management principles
factual information gathering techniques
how to safeguard confidential information
how to use business equipment to present information which may be used as evidence
information management systems and methods
interviewing, reviewing and debriefing processes
legislative requirements applicable to the conduct and reporting of investigations
legislative restrictions on the use of recording devices
principles of effective communication including interpersonal techniques
reliable and verifiable sources of information
reliable sources and methods for collecting information
reporting and documentation requirements
requirements for continuity of evidence.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
applicable commonwealth, state and territory legislation which affects investigative work such as:
equal employment opportunity
anti-discrimination and diversity
Australian standards and quality assurance
authority to conduct investigation
award and enterprise agreements
freedom of information
licensing arrangements and certification requirements
relevant industry codes of practice
restrictions in the use of recording devices.
Assignment instructions may include:
assignment tasks and procedures
investigation purpose and objective
methods of investigation
reporting and documentation requirements
resource and equipment allocations.
Relevant personsmay include:
industry or government representatives
supervisor or manager
Resources and equipment
35mm and video cameras
mobile phones, pagers
scanners (audio, document, computer)
voice recorder, transcript recorder
Technical specialistsmay be:
information technology experts
colleagues, supervisor, management
government departments or agencies
internet and other electronic sources
interviews and meetings
newspapers and other print media
plans, map and schematic drawings
records, reports, case notes.
Information systemsmay depend on:
importance of information
reliability of information
sensitivity of information
source or origin of information
where information is to be disseminated.
Methodsfor collecting informationmay include:
meetings and interviews
photograph and filmed evidence
researching public records
testing of rumour
use of informants.
Communication skillsmay include:
positive body language
Interpersonal techniquesmay include:
being respectful and non-discriminatory to others
control of tone of voice and body language
demonstrating flexibility and willingness to negotiate
interpreting non-verbal and verbal messages
providing and receiving constructive feedback
questioning to clarify and confirm understanding
use of communication appropriate to cultural differences
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
dress and personal presentation
values and beliefs.
Available factsmay relate to:
employer accident records
Formatmay relate to:
common industry terminology
enclosures and attachments
sequence of coverage
use of abbreviations
use of appendices
use of plain English.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
|Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice||Yes||No||Comments/feedback|
|Client and legislative requirements relevant to conducting and investigation and related information are identified and complied with.|
|Assignment instructions are obtained, reviewed and clarified as required with relevant persons.|
|Resource and equipment requirements including technical specialists are confirmed and organised.|
|Information sources and systems are reliable and used in accordance with assignment objectives.|
|A plan detailing key activities and their sequence is developed taking into consideration all known factors, client instructions and legal requirements.|
|Research and preliminary inquiries are carried out to gather information and evidence in accordance with legislative requirements.|
|Methods used for collecting information are valid and reliable and make efficient use of resources.|
|Interviews and meetings are conducted using effective communication skills and interpersonal techniques and demonstrating sensitivity to individual social and cultural differences.|
|Comprehensive statements are taken and physical evidence collected to support available facts in accordance with legislative requirements.|
|Information is assessed for relevance and accuracy and additional information sought as required from identified sources.|
|Gathered information is prioritised and organised in a logical manner with regard to continuity of evidence.|
|Report is prepared presenting all relevant facts and observations in appropriate format.|
|Content is evaluated in terms of validity, reliability and relevance in consultation with relevant persons.|
|Client satisfaction with service delivery is reviewed using verifiable data and feedback and recommendations for improvement to service identified.|
|All investigative information and records are securely maintained with due regard to confidentiality.|
Assessment Cover Sheet
CPPSEC3032A - Gather information by factual investigation
Assessment task 1: [title]
I declare that the assessment tasks submitted for this unit are my own work.
Result: Competent Not yet competent
Feedback to student
Assessment Record Sheet
CPPSEC3032A - Gather information by factual investigation
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent