Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPSPS3011 Mapping and Delivery Guide
Use business technologies in swimming pool and spa servicing

Version 1.0
Issue Date: October 2018


Qualification -
Unit of Competency CPPSPS3011 - Use business technologies in swimming pool and spa servicing
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to select, use and maintain a range of business technologies to support swimming pool and spa servicing. This includes the effective use of business technologies to organise information and data, handle client payments, and monitor swimming pool and spa conditions.The unit supports the work of those engaged in servicing domestic, commercial and public swimming pools and spas. It applies to entry-level swimming pool and spa technicians.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

business technologies used in swimming pool and spa servicing

materials:

manuals, training booklets and/or online help or help-desks on the use of business technology.

Assessment activities are performed on an individual basis under general supervision.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to use business technology.
  • Tasks requiring business technology are identified.
  • Business technology is selected to achieve task requirements.
  • Manuals, training booklets and/or online help or help-desks are identified to support use of technology.
       
Element: Operate business technology.
  • Business technology is safely operated in line with manufacturer instructions.
  • Workplace health and safety (WHS) issues relating to equipment operation are identified and addressed.
  • Manuals, training booklets and/or online help or help-desks are accessed to overcome basic difficulties with use of business technology.
  • Results of business technology use are interpreted correctly in line with manufacturer instructions.
       
Element: Maintain business technology.
  • Business technology is checked for serviceability.
  • Business technology is serviced and repaired in line with enterprise procedures.
  • Business technology is safely and securely stored.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Prepare to use business technology.

1.1.

Tasks requiring business technology are identified.

1.2.

Business technology is selected to achieve task requirements.

1.3.

Manuals, training booklets and/or online help or help-desks are identified to support use of technology.

2.

Operate business technology.

2.1.

Business technology is safely operated in line with manufacturer instructions.

2.2.

Workplace health and safety (WHS) issues relating to equipment operation are identified and addressed.

2.3.

Manuals, training booklets and/or online help or help-desks are accessed to overcome basic difficulties with use of business technology.

2.4.

Results of business technology use are interpreted correctly in line with manufacturer instructions.

3.

Maintain business technology.

3.1.

Business technology is checked for serviceability.

3.2.

Business technology is serviced and repaired in line with enterprise procedures.

3.3.

Business technology is safely and securely stored.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also select three different business technologies and demonstrate their use in completing work tasks associated with swimming pool and spa servicing.

One technology must be selected from each of the following three groups:

general business technology:

digital camera

electronic diary or scheduler

electronic tablet

global positioning system (GPS)

laptop or personal computer

modem

printer

smart phone

mobile device

point-of-sale equipment:

cash register

EFTPOS equipment

scanner

swimming pool and spa-specific equipment:

chlorometer

digital water testing device

electronic stopwatch

electronic thermometer

photometer

pool management software package.

In doing the above, the person must:

demonstrate safe use of business technology used in swimming pool and spa servicing

perform routine maintenance of business technology used in swimming pool and spa servicing within scope of own role.

A person demonstrating competency in this unit must demonstrate knowledge of:

enterprise policies, protocols and procedures relating to:

information technology

use of business technology

use and maintenance procedures for:

general business technology

point-of-sale equipment

swimming pool and spa-specific equipment

work health and safety (WHS) implications of using business technology, including:

ergonomic requirements

environmental requirements.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Prepare to use business technology.

1.1.

Tasks requiring business technology are identified.

1.2.

Business technology is selected to achieve task requirements.

1.3.

Manuals, training booklets and/or online help or help-desks are identified to support use of technology.

2.

Operate business technology.

2.1.

Business technology is safely operated in line with manufacturer instructions.

2.2.

Workplace health and safety (WHS) issues relating to equipment operation are identified and addressed.

2.3.

Manuals, training booklets and/or online help or help-desks are accessed to overcome basic difficulties with use of business technology.

2.4.

Results of business technology use are interpreted correctly in line with manufacturer instructions.

3.

Maintain business technology.

3.1.

Business technology is checked for serviceability.

3.2.

Business technology is serviced and repaired in line with enterprise procedures.

3.3.

Business technology is safely and securely stored.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Business technology must include at least one from each of the following three groups:

general business technology:

digital camera

electronic diary or scheduler

electronic tablet

global positioning system (GPS)

laptop or personal computer

modem

printer

smart phone

mobile device

point-of-sale equipment:

cash register

EFTPOS equipment

scanner

swimming pool and spa-specific equipment:

chlorometer

digital water testing device

electronic stopwatch

electronic thermometer

photometer

pool management software package.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Tasks requiring business technology are identified. 
Business technology is selected to achieve task requirements. 
Manuals, training booklets and/or online help or help-desks are identified to support use of technology. 
Business technology is safely operated in line with manufacturer instructions. 
Workplace health and safety (WHS) issues relating to equipment operation are identified and addressed. 
Manuals, training booklets and/or online help or help-desks are accessed to overcome basic difficulties with use of business technology. 
Results of business technology use are interpreted correctly in line with manufacturer instructions. 
Business technology is checked for serviceability. 
Business technology is serviced and repaired in line with enterprise procedures. 
Business technology is safely and securely stored. 

Forms

Assessment Cover Sheet

CPPSPS3011 - Use business technologies in swimming pool and spa servicing
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPSPS3011 - Use business technologies in swimming pool and spa servicing

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: