Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPSPS4010 Mapping and Delivery Guide
Manage own role as a swimming pool and spa technician

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPSPS4010 - Manage own role as a swimming pool and spa technician
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to manage own role, professional development and ethical behaviour as a swimming pool and spa technician. It includes managing own work performance, setting and meeting own work priorities, developing and maintaining own competence, modelling ethical practices, meeting accreditation and licensing arrangements, providing quality customer service, and complying with enterprise quality assurance arrangements.The unit supports the work of those involved in servicing domestic, commercial and public swimming pools and spas. It applies to swimming pool and spa technicians.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet access and printer to identify sources of information relevant to managing own professional performance

materials:

ethical and conduct standards relating to the swimming pool and spa servicing industry

workplace policies and procedures relating to role in swimming pool and spa servicing industry.

Assessment activities are performed on an individual basis under general supervision.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage own work performance.
  • Professional behaviours appropriate to the swimming pool and spa servicing industry are identified and demonstrated.
  • Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.
  • Own work responsibilities, priorities and accountabilities are met within required timeframes.
  • Stable work performance is consistently maintained in a range of work situations.
  • Difficult workplace situations are identified, addressed promptly, safely and sensitively, and concluded positively.
  • Situations in which specialist advice is required are identified and sources of specialist advice in relation to swimming pools and spas are obtained.
       
Element: Develop and maintain professional competence.
  • Personal strengths and weaknesses in swimming pool and spa servicing are assessed to determine personal development priorities and action where necessary.
  • Feedback on performance is regularly sought from clients and others and is used to improve professional competence.
  • Management skills relevant to work as a swimming pool and spa technician are identified and developed to enhance performance.
  • Participation in professional networks and associations is used to enhance knowledge, skills and relationships.
  • Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to swimming pool and spa servicing are identified, planned and implemented.
       
Element: Model ethical practice.
  • Ethical and conduct standards relevant to swimming pool and spa technicians are identified and applied in providing services to clients.
  • Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.
       
Element: Follow business quality procedures.
  • Enterprise quality assurance systems and practices are implemented.
  • Work is monitored and completed in line with enterprise standards.
  • Information is routinely provided to clients on compliance of swimming pool or spa and environs with safety legislation.
  • Improvements and changes to quality procedures are identified and communicated in line with enterprise procedures.
       
Element: Provide service to customers.
  • Communication with internal and external customers is conducted in a polite, professional and friendly manner.
  • Service is delivered to customers in line with enterprise standards.
  • Customer complaints are resolved or referred to a higher level staff member for action.
  • Opportunities to deliver additional levels of service beyond a customer’s immediate request are recognised and acted upon.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Manage own work performance.

1.1.

Professional behaviours appropriate to the swimming pool and spa servicing industry are identified and demonstrated.

1.2.

Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.

1.3.

Own work responsibilities, priorities and accountabilities are met within required timeframes.

1.4.

Stable work performance is consistently maintained in a range of work situations.

1.5.

Difficult workplace situations are identified, addressed promptly, safely and sensitively, and concluded positively.

1.6.

Situations in which specialist advice is required are identified and sources of specialist advice in relation to swimming pools and spas are obtained.

2.

Develop and maintain professional competence.

2.1.

Personal strengths and weaknesses in swimming pool and spa servicing are assessed to determine personal development priorities and action where necessary.

2.2.

Feedback on performance is regularly sought from clients and others and is used to improve professional competence.

2.3.

Management skills relevant to work as a swimming pool and spa technician are identified and developed to enhance performance.

2.4.

Participation in professional networks and associations is used to enhance knowledge, skills and relationships.

2.5.

Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to swimming pool and spa servicing are identified, planned and implemented.

3.

Model ethical practice.

3.1.

Ethical and conduct standards relevant to swimming pool and spa technicians are identified and applied in providing services to clients.

3.2.

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

4.

Follow business quality procedures.

4.1.

Enterprise quality assurance systems and practices are implemented.

4.2.

Work is monitored and completed in line with enterprise standards.

4.3.

Information is routinely provided to clients on compliance of swimming pool or spa and environs with safety legislation.

4.4.

Improvements and changes to quality procedures are identified and communicated in line with enterprise procedures.

5.

Provide service to customers.

5.1.

Communication with internal and external customers is conducted in a polite, professional and friendly manner.

5.2.

Service is delivered to customers in line with enterprise standards.

5.3.

Customer complaints are resolved or referred to a higher level staff member for action.

5.4.

Opportunities to deliver additional levels of service beyond a customer’s immediate request are recognised and acted upon.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also safely and competently complete four workplace activities relevant to own role.

in completing the above four activities, the person must:

demonstrate personal motivation and commitment to the work role

manage day-to-day responsibilities and conflicting demands as a swimming pool and spa technician in an efficient and cooperative manner

relate positively to clients, fellow workers and the management team

assess personal strengths and weaknesses and plan and implement an appropriate personal development plan

demonstrate ethical practice and compliance with regulatory requirements that apply to swimming pool and spa servicing

provide service to customers

comply with enterprise quality assurance requirements.

A person demonstrating competency in this unit must demonstrate knowledge of:

principles and techniques of:

customer service

performance assessment

personal development planning

personal goal setting

personal presentation

time management

work methods and practices that improve personal performance

professional development:

techniques for assessing own professional development needs

benefits of membership of professional network and associations

quality system:

purpose of enterprise quality system

purpose and structure of quality manual

procedures for maintaining quality manual

sources of specialist advice relating to swimming pool and spa servicing.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Manage own work performance.

1.1.

Professional behaviours appropriate to the swimming pool and spa servicing industry are identified and demonstrated.

1.2.

Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.

1.3.

Own work responsibilities, priorities and accountabilities are met within required timeframes.

1.4.

Stable work performance is consistently maintained in a range of work situations.

1.5.

Difficult workplace situations are identified, addressed promptly, safely and sensitively, and concluded positively.

1.6.

Situations in which specialist advice is required are identified and sources of specialist advice in relation to swimming pools and spas are obtained.

2.

Develop and maintain professional competence.

2.1.

Personal strengths and weaknesses in swimming pool and spa servicing are assessed to determine personal development priorities and action where necessary.

2.2.

Feedback on performance is regularly sought from clients and others and is used to improve professional competence.

2.3.

Management skills relevant to work as a swimming pool and spa technician are identified and developed to enhance performance.

2.4.

Participation in professional networks and associations is used to enhance knowledge, skills and relationships.

2.5.

Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to swimming pool and spa servicing are identified, planned and implemented.

3.

Model ethical practice.

3.1.

Ethical and conduct standards relevant to swimming pool and spa technicians are identified and applied in providing services to clients.

3.2.

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

4.

Follow business quality procedures.

4.1.

Enterprise quality assurance systems and practices are implemented.

4.2.

Work is monitored and completed in line with enterprise standards.

4.3.

Information is routinely provided to clients on compliance of swimming pool or spa and environs with safety legislation.

4.4.

Improvements and changes to quality procedures are identified and communicated in line with enterprise procedures.

5.

Provide service to customers.

5.1.

Communication with internal and external customers is conducted in a polite, professional and friendly manner.

5.2.

Service is delivered to customers in line with enterprise standards.

5.3.

Customer complaints are resolved or referred to a higher level staff member for action.

5.4.

Opportunities to deliver additional levels of service beyond a customer’s immediate request are recognised and acted upon.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Professional behaviours must include:

suitable interpersonal communication techniques

commitment to providing quality customer service

commitment to maintaining appropriate personal presentation

commitment to using sustainable work practices

environmental awareness

honesty

timeliness and punctuality.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Professional behaviours appropriate to the swimming pool and spa servicing industry are identified and demonstrated. 
Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services. 
Own work responsibilities, priorities and accountabilities are met within required timeframes. 
Stable work performance is consistently maintained in a range of work situations. 
Difficult workplace situations are identified, addressed promptly, safely and sensitively, and concluded positively. 
Situations in which specialist advice is required are identified and sources of specialist advice in relation to swimming pools and spas are obtained. 
Personal strengths and weaknesses in swimming pool and spa servicing are assessed to determine personal development priorities and action where necessary. 
Feedback on performance is regularly sought from clients and others and is used to improve professional competence. 
Management skills relevant to work as a swimming pool and spa technician are identified and developed to enhance performance. 
Participation in professional networks and associations is used to enhance knowledge, skills and relationships. 
Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to swimming pool and spa servicing are identified, planned and implemented. 
Ethical and conduct standards relevant to swimming pool and spa technicians are identified and applied in providing services to clients. 
Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined. 
Enterprise quality assurance systems and practices are implemented. 
Work is monitored and completed in line with enterprise standards. 
Information is routinely provided to clients on compliance of swimming pool or spa and environs with safety legislation. 
Improvements and changes to quality procedures are identified and communicated in line with enterprise procedures. 
Communication with internal and external customers is conducted in a polite, professional and friendly manner. 
Service is delivered to customers in line with enterprise standards. 
Customer complaints are resolved or referred to a higher level staff member for action. 
Opportunities to deliver additional levels of service beyond a customer’s immediate request are recognised and acted upon. 

Forms

Assessment Cover Sheet

CPPSPS4010 - Manage own role as a swimming pool and spa technician
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPSPS4010 - Manage own role as a swimming pool and spa technician

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: