Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCITL501 Mapping and Delivery Guide
Manage human sources

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CSCITL501 - Manage human sources
Description This unit covers the competencies required to manage the gathering of information, operational security and safety of human sources in a correctional environment. Human sources are people who provide information about activities within correctional facilities or community release behaviour to correctional services staff. Information may be provided on an ongoing or once off basis.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to intelligence officers working with human sources in a correctional environment. Human sources may be:covertcommunitycontact
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage risk and operational safety and security for human source
  • Manage human source activities in conjunction with relevant stakeholders.
  • Assess human source suitability as an intelligence asset.
  • Provide contact arrangements to ensure operational security and effectiveness of human source.
  • Establish and maintain suitable locations for meeting a human source.
  • Provide instruction and briefing to human source on operational security and safety.
  • Create and maintain an appropriate cover story.
  • Monitor risk to human source and implement appropriate action.
  • Ensure human source safety during relocation.
       
Element: Interact/communicate effectively with human sources
  • Establish rapport and confidential relationship with human source.
  • Use language and communicationtechniques appropriate to the human source being engaged.
  • Gather information in a secure and discreet manner without compromising the integrity of the human source operation.
  • Interact with human sources and co-workers while maintaining professional boundaries.
       
Element: Manage human source information
  • Record human source details and maintain contact records.
  • Evaluate and re-evaluate human source information.
  • Store information collected from human sources securely.
  • De-identify human source information where necessary.
  • Disseminate human source information to relevant parties.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in analysis that must be logical, valid, reliable and relevant

Assessment and evidence must confirm the ability to:

manage and maintain safety and security for human sources

manage and maintain a range of appropriate cover stories for human sources

implement and maintain the effective use of appropriate meeting places to ensure that operational integrity is maintained

manage and maintain an effective relationship and communication process with the human source to ensure the operational security of the operation

monitor risk to human source and implement appropriate action

manage the effective use of interpersonal communication skills in establishing rapport with key stakeholders within an operation

apply effective information gathering techniques whilst maintaining the integrity and security of the operation

maintain professional integrity throughout the life of the operation, in accordance with the organisational relevant codes of Practice/Ethics

Consistency in performance

Evidence of competency in this unit will need to be gathered over time and from across a range of simulated and/or actual workplace activities.

Context of and specific resources for assessment

This unit contains knowledge that may be assessed off the job, for example in a structured learning process, and performance outcomes which can be assessed in a simulated or real workplace in routine activities and in conjunction with other units.

Access to:

This unit may be assessed in the workplace or in a simulated operational exercise and may include written assessments.

Evidence of competence in this unit should be assessed over time in a range of workplace or simulated operations.

Specialised equipment, relevant scenarios and assets

Method of assessment

The following assessment methods are acceptable methods of assessment for this unit:

case studies

completing workplace documents

observation in workplace or simulated work environment

portfolio of evidence

practical exercises including simulation, demonstration and presentation

written and/or oral questioning to assess knowledge and understanding

written reports

Guidance information for assessment

Assessment of this unit may be enhanced by clustering with:

CSCITL502 Analyse information

CSCITL503 Produce and review standard intelligence products

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

recognising and accurately assessing situational risks/hazards

planning, implementing and where necessary adapting workplace safety responses to situational contexts

minimising workplace risks to self, colleagues and the public

effectively communicating safety issues/concerns to colleagues, supervisors and when necessary, other emergency service workers and the public

effectively communicating with a wide range of community members

analysing, decision making and problem solving skills to ensure human source value and safety

maintaining ethical practices and self-awareness in interaction with human sources

employing negotiation skills to communicate effectively with human sources, colleagues and other contacts

interviewing techniques to make effective use of human sources

Required knowledge:

legislation, policy and procedures relevant to the Correctional Services facility/organisation

occupational health and safety guidelines relevant to contact and interaction with human sources

potential risks associated with managing human sources

software and operating equipment used in compiling intelligence products

risk assessment techniques used to assess human source suitability

own roles and responsibilities

jurisdictional and organisational requirements of agencies, clients, and stakeholders

professional integrity and standards of behaviour

cultural awareness in order to interact with human sources and colleague while maintaining professional boundaries

verbal/non-verbal communication techniques and processes

information sources

Stakeholders may include:

intelligence practitioners

law enforcement agencies

investigators

management

specialist staff

other agencies

Contact arrangements may include:

contact points

mobile phone

land-line

emails

hand signals

emergency contact points

emergency meeting location

Locations may include:

public or private

indoor/outdoor, cafes, bars, hotel rooms, library, railway stations, museums, car parks

medical units

interview rooms

accessibility

Cover story may include:

persona

address/location

demeanour

reason for meetings

provision of explanation

personal background

reasons withstanding scrutiny

credibility/believability

understanding pitfalls

Risk may include:

psychological

physical

legal

economic

moral

Relocation may include:

movement to a different centre

movements within a centre

change of classification

Confidential relationship may include:

source maintaining confidentiality

safe storage of information

safe use of information technology

conducting discrete conversation

undertaking tasks discretely

Language may include:

use of appropriate terminology

appropriate language used in varying situations

Communication techniques may include:

implementing communication strategies which support a human source operation

controlling on demeanour to display a range of -attitudes ranging from passiveness or aggression within appropriate circumstances

use of voice to de-escalate tense or aggressive situations

effective questioning:

developing strategies to communicate in a manner that contributes to rapport and invites open conversation by others

using relevant questioning to support intelligence or objectives by discrete means to protect operational security

attentiveness to all information that can be gleaned from human source

deflection techniques to avoid answering questions from human sources or others in order to maintain personal and operational security

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Manage human source activities in conjunction with relevant stakeholders. 
Assess human source suitability as an intelligence asset. 
Provide contact arrangements to ensure operational security and effectiveness of human source. 
Establish and maintain suitable locations for meeting a human source. 
Provide instruction and briefing to human source on operational security and safety. 
Create and maintain an appropriate cover story. 
Monitor risk to human source and implement appropriate action. 
Ensure human source safety during relocation. 
Establish rapport and confidential relationship with human source. 
Use language and communicationtechniques appropriate to the human source being engaged. 
Gather information in a secure and discreet manner without compromising the integrity of the human source operation. 
Interact with human sources and co-workers while maintaining professional boundaries. 
Record human source details and maintain contact records. 
Evaluate and re-evaluate human source information. 
Store information collected from human sources securely. 
De-identify human source information where necessary. 
Disseminate human source information to relevant parties. 

Forms

Assessment Cover Sheet

CSCITL501 - Manage human sources
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCITL501 - Manage human sources

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: