Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCOFM001 Mapping and Delivery Guide
Support offender services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CSCOFM001 - Support offender services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to match services to offenders and support those services. This unit applies to those working with offenders in custody or in community services within a limited range of familiar and predictable contexts; working in a coordinated team is integral to the role. Support services can be defined as:information and adviceadministration and information processingmaintenance of offender informationprocessing of service agreements and allocationsoffender property and financesliaison with community agenciesliaison with family supportThe skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to interaction with offenders and service provision.Those undertaking this unit work with moderate support. The role involves explicit tasks involving a limited number of familiar steps.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual supporting offender services as part of a coordinated team, including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Offender management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Match services to offenders’ needs
  • Check and confirm offender files for accurate and relevant information on offender needs and circumstances.
  • Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.
  • Identify the particular needs of offenders to ensure that services are clearly targeted.
  • Process requests from offenders and confirm service suitability from a defined range of options.
  • Report difficulties in matching offenders with support services to supervisor.
       
Element: Support services
  • Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.
  • Respond to inquiries promptly and according to accepted practice and standards.
  • Ensure services are adjusted to meet special needs of offenders.
  • Deal with difficult complaints and situations promptly, respectfully and according to procedures.
  • Maintain confidentiality of information according to information management procedures.
  • Process information from services to contribute to the evaluation of services to offenders.
       
Element: Match services to offenders’ needs
  • Check and confirm offender files for accurate and relevant information on offender needs and circumstances.
  • Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.
  • Identify the particular needs of offenders to ensure that services are clearly targeted.
  • Process requests from offenders and confirm service suitability from a defined range of options.
  • Report difficulties in matching offenders with support services to supervisor.
       
Element: Support services
  • Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.
  • Respond to inquiries promptly and according to accepted practice and standards.
  • Ensure services are adjusted to meet special needs of offenders.
  • Deal with difficult complaints and situations promptly, respectfully and according to procedures.
  • Maintain confidentiality of information according to information management procedures.
  • Process information from services to contribute to the evaluation of services to offenders.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Match services to offenders’ needs

1.1 Check and confirm offender files for accurate and relevant information on offender needs and circumstances.

1.2 Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.

1.3 Identify the particular needs of offenders to ensure that services are clearly targeted.

1.4 Process requests from offenders and confirm service suitability from a defined range of options.

1.5 Report difficulties in matching offenders with support services to supervisor.

2. Support services

2.1 Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.

2.2 Respond to inquiries promptly and according to accepted practice and standards.

2.3 Ensure services are adjusted to meet special needs of offenders.

2.4 Deal with difficult complaints and situations promptly, respectfully and according to procedures.

2.5 Maintain confidentiality of information according to information management procedures.

2.6 Process information from services to contribute to the evaluation of services to offenders.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

behaving in a way that meets the organisation’s code of conduct when in contact with offenders and the public

dealing with complaints and handling difficult clients and conflict situations effectively

maintaining a positive and confident image with colleagues, offenders and the public in response to inquiries

writing to maintain information and records of offender and service activities and compliance

matching services to offender needs

using all available information management systems to check and confirm offender information

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

offender services and programs and the processes and procedures for their allocation

organisation’s policies and procedures related to client services and administrative support

code of conduct

procedures covering the administration of offender information and organisational information management system

techniques for dealing with difficult complaints and situations

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Match services to offenders’ needs

1.1 Check and confirm offender files for accurate and relevant information on offender needs and circumstances.

1.2 Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.

1.3 Identify the particular needs of offenders to ensure that services are clearly targeted.

1.4 Process requests from offenders and confirm service suitability from a defined range of options.

1.5 Report difficulties in matching offenders with support services to supervisor.

2. Support services

2.1 Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.

2.2 Respond to inquiries promptly and according to accepted practice and standards.

2.3 Ensure services are adjusted to meet special needs of offenders.

2.4 Deal with difficult complaints and situations promptly, respectfully and according to procedures.

2.5 Maintain confidentiality of information according to information management procedures.

2.6 Process information from services to contribute to the evaluation of services to offenders.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check and confirm offender files for accurate and relevant information on offender needs and circumstances. 
Check and confirm information on available offender services, and use this to match suitable and effective services with offenders. 
Identify the particular needs of offenders to ensure that services are clearly targeted. 
Process requests from offenders and confirm service suitability from a defined range of options. 
Report difficulties in matching offenders with support services to supervisor. 
Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes. 
Respond to inquiries promptly and according to accepted practice and standards. 
Ensure services are adjusted to meet special needs of offenders. 
Deal with difficult complaints and situations promptly, respectfully and according to procedures. 
Maintain confidentiality of information according to information management procedures. 
Process information from services to contribute to the evaluation of services to offenders. 
Check and confirm offender files for accurate and relevant information on offender needs and circumstances. 
Check and confirm information on available offender services, and use this to match suitable and effective services with offenders. 
Identify the particular needs of offenders to ensure that services are clearly targeted. 
Process requests from offenders and confirm service suitability from a defined range of options. 
Report difficulties in matching offenders with support services to supervisor. 
Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes. 
Respond to inquiries promptly and according to accepted practice and standards. 
Ensure services are adjusted to meet special needs of offenders. 
Deal with difficult complaints and situations promptly, respectfully and according to procedures. 
Maintain confidentiality of information according to information management procedures. 
Process information from services to contribute to the evaluation of services to offenders. 

Forms

Assessment Cover Sheet

CSCOFM001 - Support offender services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCOFM001 - Support offender services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: